ServiceMaster Restoration Services by Aerodry

This is a review of Service Master Restore by Arrow Dry On September 17, 2018 I filed a claim with my insurance for water damage from a burst pipe in the wall between my half bath and kitchen. Service Master got the bid to dry out the house and repair the damage to the walls, floor, and ceiling not to mention the some kitchen cabinets. My house is 100 years old with original hardwood floors and plaster walls. The wide baseboard and door trim are 100 year old oak and give the house its character. They dried out the house fine. The demo involved removing the plaster wall that the bathroom and kitchen shared, a 3 foot square of kitchen ceiling under the upstairs bathroom where the pipe had burst, pulling the base kitchen cabinets and pantry cabinet, the kitchen sink and counter top, the bathroom toilet and sink, and taking off the baseboard and door trim and taking up part of the tile floor in the kitchen and all of the bathroom floor. When it came to the demo they did not protect my hardwood floors in foyer from plaster dust caused from plaster removal. During the plaster removal they also did not cover any of cabinets drawers that they had stack up on top of one another with their contents still in them, nor did they cover the movable bar or pantry items they had taken out of the pantry which they had to remove due to the wall being wet. Service Master Restore took six and a half weeks to dry out the house and do the demo. They did not repair any of the wet cabinets and upon request they did put the sink and counter top back temporary so I could have water and be able to cook. On Oct 31st they notified me that they were quitting and would not be repairing my water damage and that they were returning my pull out cabinets and had not repaired them. They informed me that I would have to find someone else to repair the cabinets and repair all the water damage to my kitchen and half bath. Service Master Restore broke their contract with me and I am not recommending them to anyone. For the six and half weeks they were here all they did was to dry out the house and do demo. There were weeks when they only showed up for one day in that week. Furthermore I am telling anyone who is considering them to choose someone else.