ALL OUT Wildlife Control, LLC

Service Provider Response

Thank you for your business and for your kind words. We are glad we were able to help.

Service Provider Response

Thank you for your kind comments. If you've had raccoons before and you have NOT had professional raccoon-proofing, you will probably get them again. Please contact us if you are interested in having this done. We will go ALL OUT to get 'em ALL OUT.

Service Provider Response

We are sorry you were unhappy. Dave explains to all customers, and it is written in our contract, that we cannot guarantee we can catch the animal that concerns you. The reason for this is the mobility and intelligence of animals. For example, the raccoon in your chimney might leave the chimney and be hit by a car and killed. It is also possible to encounter an animal that knows not to enter a trap, even for food. The reason we charge for a non-target catch is to cover the time and bait for the technician to remove the animal, re-bait the trap, and relocate the animal to a spot far enough away so that it cannot return to your home. This is also stated at the top of the contract next to the price for the target animal. I reviewed your contract and this is stated. Dave made at least one additional trip to your home to re-bait and check the traps. Clearly he put in the expected effort to catch the raccoon. We always prefer to catch the animal that is causing an issue for our customer and are usually successful. If we are not, there are multiple reasons this could be. The raccoon may have been disturbed by the movement or be "trap-shy" (i.e., it has previously been caught in a trap and therefore knows to avoid them) and moved away from your home. I hope that is the case. Please accept our apologies for the late response. We have had an issue with our Angie's List notifications which we believe has been resolved.

Service Provider Response

Thank you for choosing ALL OUT Wildlife Control and for your review. We are glad we were able to get 'em ALL OUT! We hope the moles continue to stay away.

Service Provider Response

Thank you for choosing ALL OUT Wildlife Control and for your kind words. We are glad we were able to get 'em ALL OUT!

Service Provider Response

I checked Google Street website for photos of the customer's house, knowing from 20 years as a wildlife control professional that some rooflines are inaccessible without special equipment, especially in this neighborhood (Central West End). After careful scrutiny of the Google Street photos, I realized that we could not safely reach all of the customer's roofline without equipment such as a commercial lift. I called the customer several hours before our appointment to discuss the situation. I told him that as a professional, I did not want to make him think we would have easy access when this was not the case. We did not want to disappoint him or surprise him with the cost of a lift, which is several hundred dollars a day. He quickly became frustrated and said, "If you don't want to do the work, I don't want you here." He then hung up on me. I promptly called him back. He did not answer, so I left a voice mail stating that we would be happy to honor our appointment if that was his wish. He immediately sent a text message saying, "You don't want to do the work, I don't want you here." I responded with a text message, "We appreciate your reply; good luck." The customer was not charged and we did not waste his time. He has no reason to be angry at our company. We at ALL OUT Wildlife Control believe our numerous positive reviews speak for themselves. If we cannot do a task professionally and safely with our existing equipment, we will tell the customer and offer alternative solutions. This customer was not open to our suggestions or our desire to do the work with maximum effectiveness and safety. Our advertising states that "we can solve a wide range of (wildlife) problems," not that we can do anything as the customer states. We would never make such a claim and we are surprised that the customer would say so.

Service Provider Response

Thank you so much for your review and for choosing ALL OUT Wildlife Control. We are very pleased to have gotten the birds ALL OUT. We're glad you are happy with our service.

Service Provider Response

Thank you for your comments and for choosing ALL OUT Wildlife Control. We are happy that you are satisfied.

Service Provider Response

Thank you for your comments. We apologize for the mishap, but happy that it had a good ending. We were pleased to get the pesky intruder ALL OUT.

Service Provider Response

Thank you for your review and for choosing ALL OUT Wildlife Control. We are happy to have helped you and pleased that you are satisfied with our service.

Service Provider Response

Thank you for your kind words and for choosing ALL OUT. We were happy to remove the squirrel to a better home and leave your home to you!

Service Provider Response

Your kind comments are greatly appreciated. Thank you for choosing ALL OUT Wildlife Control.

Service Provider Response

Thank you very much! We are looking forward to removing your bats in the spring.

Service Provider Response

Thank you for your business and your kind words. We were glad to help out and remove a dangerous snake from your yard.

Service Provider Response

Thank you for your kind words and for choosing ALL OUT Wildlife Control. We are glad to have solved your skunk (and opossum) problem to your satisfaction.

Service Provider Response

Thank you for your comments. I'm glad you were pleased with our service. We were happy to serve you and get the squirrels ALL OUT.

Service Provider Response

Thank you for choosing ALL OUT Wildlife Control, LLC. We were pleased to service your home and are glad you were satisfied! We pride ourselves on our professional quality work and on treating your home as though it were our own.

Service Provider Response

We did not receive an email notification of this review and happened to see it on 12/22. We apologize for the delay in responding and appreciate Angie's List allowing us this opportunity. Customer contracted with us over the summer to remove bats. Our contract was signed and Customer was given a copy of the contract and a diagram detailing the work to be performed. Also on the contract, we agreed to reinforce with ½” hardware cloth the areas we would already be bat-proofing, which was clearly shown on the diagram and described in writing on both the contract and the entry survey. Customer initialed this additional clause, indicating his approval. We did not offer at any time to screen all the eaves of the house. No warranty against squirrel or raccoon entry was discussed or mentioned in the contract. At no time did ALL OUT suggest or promise that our bat-proofing would also be squirrel or raccoon-proof; to the contrary, we informed Customer in several conversations and email exchanges of the likelihood of larger animals entering due to several features of his house and yard. We have never, and would never, attempt to squirrel or raccoon-proof a structure without first being 100% sure that any of those species using the building have been removed. This is not feasible during summer and this was also explained to Customer. From the beginning of our contract, Customer seemed to misunderstand several of the agreements made; to wit, payment terms (which are clearly shown on the contract), materials used (he wanted us to use his hardware cloth, which was not up to our standards), use of his ladder (also not up to our standards, and likely not permitted by our insurance), and work completion schedule (an expected start date was met; subsequent work was performed in as timely a manner as possible. Customer seemed to believe that a strict schedule would be followed, which is often not possible in professional wildlife control). This was a very demanding job, including working on a 40’ ladder on the hottest day of the year. As with every customer, we took pains to ensure that work was done correctly and thoroughly, not necessarily quickly. Our office telephoned Customer on the day before his final payment was to become overdue to remind him of the due date. The terms were listed on the invoice and the contract, including a clause that there will be no warranty work performed on overdue accounts. Customer mailed his payment several days after the overdue date and that is the only reason he does not have a warranty on his bat work. We have performed wildlife control services for almost 19 years and the overwhelmingly vast majority of customers have been pleased with our work, based on surveys, personal referrals, and Angie’s List reviews. We have an A- rating with the Better Business Bureau as well. Typically if a customer is unhappy with our work, that customer has neglected to read or adhere to our contract. We make it a point to go over the contract with our customers very thoroughly, which we did in this case. We are sorry Customer is disappointed, but the work was performed in accordance with our written contract.

Service Provider Response

Thank you. We appreciate your business and your kind words. Woodpeckers can be both damaging and annoying to homeowners and we are glad to have solved your problem.

Service Provider Response

We appreciate Angie’s List allowing us to clarify our services. We performed services for the customer over 7 weeks ago. In this time he has not contacted us with any concerns. The very large house suffered from long lack of maintenance and a mouse infestation. As I was doing the inspection, I brought several problems to his attention and suggested services and prices to solve them (entry closure, tree trimming, entry prevention at vulnerable spots). His response was that he would have someone else do the work. I described a poorly-built roof overlap area that should be squirrel-proofed. I showed him the material and the work after completing it, with screws and not nails as he attests. This work comes with a five-year warranty against re-entry, which is one of the best warranties in the business. In 17 years as a wildlife professional, I have never been asked by a customer for photographic proof that I had actually done the work I just showed him. Nevertheless, if he asked for a photo, I would have gladly provided several. Mice were evident throughout the attic and in the basement and sun porch. My interior and exterior inspection revealed no evidence of squirrel infestation (which certainly could have changed in the 7 weeks’ time since our service was performed). He admitted to having a chronic mouse problem. I clearly informed him that I would put mouse bait out, NOT traps. A great deal of highly-effective, professional mouse bait was used. One trap was placed, and its function shown to the customer. At his request, and at no additional charge, I inspected the large detached garage and found strong evidence of squirrel infestation. I quoted a price for professional, warrantied exclusion of two roof vents. This type of roof vent is extremely vulnerable to animal entry, and entry is very commonly made without actual damage to the screen. Our price reflects the quality of our materials and workmanship as well as our knowledge and experience, and is competitive with industry standards. Because of our knowledge and experience, we do the job correctly and do not create further problems. Most inexperienced people do not understand the complexity of the situation. The gutter cleaners more than likely placed a screen on the inside of the roof, which creates a prime nesting environment for wildlife, therefore making a problem that did not previously exist. Additionally, the hardware cloth available at Home Depot is too lightweight and does not meet our professional standards. I spent over three hours with this customer, providing quality service that is available only from a qualified Wildlife Control Operator. To quote a colleague, “Quality work isn't cheap, and cheap work isn't quality.” Do-it-yourself wildlife exclusion and removal is comparable to do-it-yourself transmission repair—it is cheaper in the short run, but it will not meet the standards of a certified automotive professional. Consumers go to Angie’s List to find quality services, not cheap services. As evidenced by the other, excellent reviews earned by ALL OUT Wildlife Control, our professional services have made many, many customers happy.

Service Provider Response

We appreciate your business and are happy that you were satisfied with us. Thank you for choosing ALL OUT Wildlife Control, LLC.