BO BEUCKMAN FORD

Usually within an hour. Just oil change, tire rotation. I generally wait on the car. Oh good. I can't think of anything, they meet all my expectations. The people at the desk, the in-tech specialists, the mechanics.

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Their prices are competitive as anyone else and I feel good about their honesty. I have not had any issues with them.

I called and scheduled an appointment and also scheduled a courtesy car for the day. Upon arrival, the courtesy car was double-booked and I was asked to come back the next day. When I came back, it took them half an hour to get the courtesy car after I dropped off my keys. The courtesy car reeked of smoke and I had to drive with the windows down or I would get a headache. When I picked up my truck, my liftgate would open but it would not lock so my car was not secure. In addition, they charged me for a transmission fluid flush which I did not want. They said that when they checked the transmission fluid, it looked pretty bad so they went ahead and did it. I could have done it myself. They said they could fix the lock on the liftgate the next day but they did not have a courtesy car and wouldn't until the next week. Overall, I was extremely disappointed with the service and professionalism. Plus, their prices were outlandish.

My brand new Fusion was broken into by some faceless piece of trash one evening while I was at work. Fortunately, the damage was limited to the door handle and lock on the driver's side door and all the windows were left intact. I got estimates from several body shops in the area, but since the car was brand new, I was inclined to include body shops from several local Ford dealers as well. My initial visit to Bo Beukman's body shop for an estimate was very quick and straightforward. Bob was very helpful in giving me an idea of what the costs would be and what he needed from my insurance company. He also was very empathetic to my frustration with the situation, and assured me the work would be completed as quickly as possible. Once he told me about their lifetime warranty on the work, my decision was made. A few days later, once my insurance company completed their assessment of the damage, I gave Bob a call with the update. He told me to bring it in that day, as he'd already ordered the necessary parts, and he'd be able to start on it first thing in the morning. I dropped it off with Bill that evening and we were good to go. The work only took a couple of days, as they needed to buff out a few dents in the door around handle, match the paint, repair the latching mechanisms inside the door, and replace the handle & lock tumbler/cylinder. They gave me a call when it was done, told me they had everything they needed from my insurance company, and I was all set. I picked it up that evening after only 3 days in the shop. Overall, I'm extremely pleased with the work they did. Anyone who's bought a new car likely doesn't plan on taking it to a body shop within the first 2 months of ownership. And, the frustration over any situation that would warrant such a visit is only compounded by the fact that the car is still relatively fresh off the truck. Between the quality of their work and their helpfulness in getting everything processed and resolved, this whole ordeal went about as smoothly as I could have hoped. If you're put in the unfortunate situation of needing some body work done done to your car, I would highly recommend including Bob and Bill in your search.

They aren't cheap, but they always get the job done right.

Maybe it was just my experience, but I wouldn't go back there. The worst part was their attitude! They had no time for me and said I didn't know what I was talking about! I will say the receptionist was nice. She said she would try to work to get me a discount because she knew everything I had been through, but she wasn't there when my car was finished and I picked it up. Of course no one knew anything about it.

Their prices are high, but provide quality service. They are knowledgeable and professional. The repair took longer than expected due to lack of parts in stock. One part came in which was wrong so they had to reorder it which added another day. They were great about calling to let me know what they found wrong and what the cost would be. 2 days after I left, the hatch would not unlocked again and I had to return, but they promptly resolved the problem. One thing I was unhappy about was that I asked them to have a sales person look at the car since it was there for 3 days to see about trade-in value. They forgot and when I picked up the car I was pressed for time. The cost involves 2 different visits within 5 days of each other. I went for the emissions inspection and the car would not turn over. It had to be towed and that's when the fuel pump had to be replaced. They arranged the towing which I did appreciate.

They did an excellent job. They were very knowledgeable and straight forward about the work needed on my car. Their prices are a little high, but the service is outstanding. They work efficiently and get the job done on time.

THEY ARE GREAT, GREAT PEOPLE TO WORK WITH. THEY'RE POLITE, THEY'RE NICE TO YOU, THEY TRY TO MAKE YOU FEEL AT EASE. DON'T MAKE YOU FEEL STUPID.

THEY ARE VERY GOOD.

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