Renters Warehouse

This company took over the business from our initial realtor/property manager. Not sure how long the sale was in the works but notification was only about 30 days for change. New tenant had moved in a week prior to the change in companies. When I received a notice of lease ending 2 weeks after RW took over I contacted them to make sure they had the new contract on file. I was assured they did. Well the following week I received the same email again. This time I did not reply. I had emailed the person who I was informed would be our “new property manager” a couple of time for purpose of introduction and to make sure she was aware of some significant maintenance issues that had just risen. The silence was deafening..... finally I emailed this “So as our property manager what can we expect from you? Previously our property manager communicated with us on any matters pertaining to our property and worked with the condo board/condo manager when necessary. He had physically been to our property, and performed pre and post inspections. We live out of the country and he would email for any issues, well aware of the 7 hour time difference. Our tenants knew how to contact him as well. They also had the online sites to request services if some thing needed to be repaired.” The reply I received: Our Client Services team takes care of most issues, questions, concerns etc., and both the Tenants and Homeowners can reach out to them at any time. I think the website is easiest because you can input all your questions and contact info directly through the site but some prefer calling. Its whatever you or the tenants prefer. Our previous management also had after hours and online submission for repair requests....but they had a personal touch and would have reached out in the current situation. This is a property that rents for greater than $2300 per month. About 10 days after the company change a near catastrophe occurred with the AC going out as St. Louis was 90+ for days....in a high rise facing east! To compound things the replacements had to be special ordered and would not arrive for weeks. Never once did the assigned “property manager” contact myself or the tenants even though they were cc’d on every email to tenants and HVAC. RW charges a flat fee of $90 per month no matter what the rent.....and I think you get barely that returned. The name of the company should clue one into the type of company and service you will get.