
J & J Siding And Window Sales Inc
About us
J & J Siding & Window Sales has been a local family owned and operated business since opening in 1953. We maintain an A+ rating with the Better Business Bureau and have received numerous customer satisfaction awards from Angie's List and local publications. Thank you for the opportunity to earn your business!
Business highlights
Services we offer
From small repairs to complete remodels, J & J can help with windows, doors, siding, soffit, fascia, gutters, awnings (including retractable awnings), sun rooms and screen enclosures, pergolas, and decks.
Amenities
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
 
| Number of Stars | Image of Distribution | Number of Ratings | 
|---|---|---|
| 97% | ||
| 1% | ||
| 1% | ||
| 1% | ||
| 0% | 
"Because we care very deeply about our reputation and the happiness of our clients, we take concerns and problems very seriously. We do our best to resolve issues as efficiently as possible, with the goal of satisfying every one of our customers. At the same time, there are limits to the service that any company can provide. If someone purchases a car and, after a year or two, engine problems develop because they never changed their oil, the fault does not lie with the dealer. In this case, our customer chose a door with a dark-colored stain for a heavily exposed, west-facing front porch. There is nothing wrong with that, but given the beating that the finish takes from the elements, it does require periodic top-coating to prevent the stain from fading. That maintenance is noted as being necessary in the warranty. As our client notes, we responded to all the problems that they reported, and we took care of everything that we could conceivably be responsible for. This includes problems that, given our knowledge and experience, we are skeptical that we caused. However, as concerns the issue that prompted this review, we are in no way responsible for ensuring that the door receives the maintenance it requires. The customer did not apply new top-coating after the original top-coat wore down. Consequently, J & J is not at fault for the fading that followed. Nevertheless, as a gesture of good-will, we provided our client with the stain kit they mentioned at our own expense. That stain kit includes all-new matching stain and top-coat, allowing them to more easily remedy their problem. Our notion of fairness is broad, and we've done everything we can to treat this customer fairly. I'm very sorry that they view this as insufficient. Nevertheless, we'll certainly use this situation as a lesson in managing expectations, so that we might continue to provide our clients with the best service possible. Sincerely, Jake Parker Owner, Manager"
Licensing
State Contractor License Requirements
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