Founded 1953 • With Angi since December 2002
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Warranties
Yes
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Verified Reviews
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siding companies (221)window replacement (145)door installation (110)gutter repair (59)awnings (12)screen repair (8)glass repair (7)woodworking (4)handyman (4)insulation (3)egress window (3)patio enclosures (2)roofing (23)garage doors (7)decks & porches (7)general contractors (5)stucco (1)iron work (1)
Showing 1-25 of 344 reviews
Kip D.
06/30/2022
Richard C.
12/22/2021
Execellent experience. Excellent communications, all texts, emails, and calls answered promptly. Work was professionally performed and looks great. Shoutout to Jonathan, Eddie, and Ron for excellent outcomes. Salesman Jake was the best and gave great advice with no upselling. J&J will be returning for futher projects in 2022.
Description of Work
New Windows, Siding, Soffit, Fascia , and Gutters
Category
gutter repair, siding, replacement windows
Hire Again?
Yes
Michael B.
06/27/2021
Keri M.
01/03/2021
Melissa B.
10/18/2020
We purchased 2 doors from J&J Window Sales in 2017. The first door that was installed - Alliance Sliding Patio Door. Issues: The seal was not applied properly and a lot water leaked in the basement after we had a hard rain. J&J did assess the damage and paid for damages through their insurance. The lock on the handle also did not work but J&J did finally fix it. The second door we purchased - Therma Tru Fiber Classic Mahogany was for the front door. It was sold to us from J&J Windows with the intention that not much maintenance would be needed because it's fiberglass and not wood AND it had a 5-year warranty. This product has been ABSOLUTELY TERRIBLE and J&J has NOT stood behind the product they sell. We have had issues with this door and door frame less than 1 year after it was installed. We notified them as soon as we noticed the issues and at that time, paint was peeling around the door frame and the door was already starting to fade. No way should it have faded this quickly. They sent a painter out MANY times to try and fix the door frame and it still looks terrible and paint is still peeling. They SAID they re-stained the door for us but they NEVER did and after checking their records again they discovered they never did re-stain the door. The picture of the house is what the door looked like 1 month after it was installed, which was very nice. The other images are after 1-2 years after it was installed.... TERRIBLE!!! We spent thousands of dollars ($$$$) and now J&J Window Sales (or even Therma Tru) are not willing to fix the door frame or the door! Their final email/comment to us was that they were sending us a door stain kit so we could do it ourselves or have someone do it for us, and they made it sound like they were doing us a favor because the kit usually costs $140. SERIOUSLY??? Do you think this is good customer service??? I am embarrassed that our front door looks so awful. The least J&J Window could have done was send someone over to re-stain the door and at least do something to fix the frame. They just gave up! We have been extremely patient through this process over the years. They said the door must receive a lot of sun.... No kidding... It's a front door!!!! THIS IS HORRIBLE CUSTOMER SERVICE AND WE ARE VERY DISAPPOINTED CUSTOMERS! We will NEVER refer ANYONE to this company!
Images
Description of Work
Purchased Front Door and Sliding Basement Door
Category
doors
Cost
$6,000
Service Provider Response
Because we care very deeply about our reputation and the happiness of our clients, we take concerns and problems very seriously. We do our best to resolve issues as efficiently as possible, with the goal of satisfying every one of our customers. At the same time, there are limits to the service that any company can provide. If someone purchases a car and, after a year or two, engine problems develop because they never changed their oil, the fault does not lie with the dealer. In this case, our customer chose a door with a dark-colored stain for a heavily exposed, west-facing front porch. There is nothing wrong with that, but given the beating that the finish takes from the elements, it does require periodic top-coating to prevent the stain from fading. That maintenance is noted as being necessary in the warranty. As our client notes, we responded to all the problems that they reported, and we took care of everything that we could conceivably be responsible for. This includes problems that, given our knowledge and experience, we are skeptical that we caused. However, as concerns the issue that prompted this review, we are in no way responsible for ensuring that the door receives the maintenance it requires. The customer did not apply new top-coating after the original top-coat wore down. Consequently, J & J is not at fault for the fading that followed. Nevertheless, as a gesture of good-will, we provided our client with the stain kit they mentioned at our own expense. That stain kit includes all-new matching stain and top-coat, allowing them to more easily remedy their problem. Our notion of fairness is broad, and we've done everything we can to treat this customer fairly. I'm very sorry that they view this as insufficient. Nevertheless, we'll certainly use this situation as a lesson in managing expectations, so that we might continue to provide our clients with the best service possible. Sincerely, Jake Parker Owner, ManagerSherre F.
09/29/2020
Ryan N.
09/10/2020
We couldn't be happier with J&J's work on our door, both the process and the results. They were careful about getting the right measurements from an asymmetrical and wonky opening and the people they sent out were always no-nonsense. The only minor downside is that it took them a while to get us on the schedule, but it was definitely worth the wait (and evidence that they're not subbing things out).
Description of Work
replace a rotted basement walk-out door
Category
doors
Cost
$1,800
Hire Again?
Yes
Shirley T.
08/18/2020
Our experience with J&J was nothing short of phenomenal. We have worked with numerous contractors over the years at our house and have never had the kind of service, attention to detail, or responsiveness that J&J provided. We worked with Jake on this huge project, and his care about the quality of the job was unlike any I have ever seen. We could not be happier with the outcome of our house and J&J's professionalism. We would not hesitate for a second to recommend them or to utilize them for any future needs we may have.
Description of Work
Siding, Windows, Doors, Soffits, Fascia, Gutters
Category
decks, gutter repair, siding, replacement windows, doors
Hire Again?
Yes
Ray and Renee C.
08/11/2020
I can't believe it's been 3 years since J & J Siding and Windows was here. We've had so many complements on our house since they did such a great job with our siding and windows. It all looks just as good as when it was installed! I'd upload a pic if I could. Siding and windows are expensive so you want to go with a company and product that is going to last a long, long time. Thanks J & J! :)
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Description of Work
All new siding, all new windows and a new sliding glass door.
Category
awnings, siding, replacement windows, doors
Hire Again?
Yes
Ronald B.
06/17/2020
I called to set up an appointment for an estimate. I was told that John would call that day or the next day to set up a date . I didn't hear back from them for 6 days. Went with another company.
Description of Work
replace top pane in a garden window.
Category
awnings, replacement windows
Service Provider Response
Being a family business whose success depends upon providing superior service, we take feedback very seriously. In spite of our best efforts, we do make occasional mistakes. We recognize that properly responding to such mistakes and learning from them are critically important. With that being said, consider the following: Our service coordinator was the person that took the homeowner's call. Our coordinator is acutely aware of our lead times for small window repairs. Given the high demand for those services, we often require a week before scheduling a time for a technician to visit a home for such work. It would be hugely counter-productive for us, and for our coordinator in particular, to promise something we couldn't offer. Within moments of seeing this review, I spoke with our coordinator about this incident. He remembers the homeowner's call and is confident that he never promised to call back to schedule within a day. In trying to look upon this incident as a neutral party, I can imagine that our coordinator could have possibly misspoke, saying "day" when he meant "week". However, something else that the homeowner states in their review also points to them being mistaken. The homeowner says that "John would call that day or the next day to set up a date." While John *is* the name of one of our service technicians, none of our techs schedule themselves. Such scheduling is handled by our coordinator, and I think it is *very* unlikely that he would have said anything to the contrary. Consequently, I see no reason to fault our coordinator in this case. At the same time, we certainly don't hold any ill-will towards the homeowner. To the contrary, if we made any mistake here, we apologize for it, and we'd welcome the opportunity to demonstrate our quality to the homeowner in the future. Meanwhile, this incident will reinforce for our firm belief that setting and meeting our clients' expectations is essential to our continued success. Best regards, Jake Parker Owner, ManagerKathryn K.
11/28/2019
We had SmartSide LP installed by J&J Siding and Windows this Fall. They did a great job and it looks fantastic. Jake, the project manager, and Severos, the crew leader and installer, were responsive to our concerns and the attention to detail was fabulous. I would definitely recommend J&J Siding.
Description of Work
Siding installation
Category
siding
Hire Again?
Yes
Dereck D.
07/28/2019
Diane W.
07/08/2019
We were very happy with J and J siding and window. The quality of the product is excellent. Jake, our salesman, was easy to talk to and explained everything very clearly. They were on time and finished the project as planned. I shopped around and got bids from three siding companies, we were very happy we chose J and J. Our house looks beautiful!
Description of Work
New soffit, gutters and decorative trim around windows.
Category
gutter repair, siding
Hire Again?
Yes
Anne B.
06/26/2019
They were great, they were quite expensive but they get the job done, and they did a very good job. They also replaced a damaged siding on the front of the house. They were all very nice, obliging and friendly. I highly recommend them to anyone, everybody was very accommodating and very helpful.
Description of Work
Window replacement upstairs and Screen Replacement around the house
Category
siding, replacement windows
Hire Again?
Yes
toni W.
03/21/2019
The whole experience from meeting with Jake the owner , communications with his office staff (Jan) especially and the fantastic crew that put in our windows was great. Everything explained up front,during and after. The professionalism plus respect for our home was so appreciated. The quality and pride in workmanship was evident in the finished product. Great job!!
Description of Work
14 double hung windows replaced and 2 arch windows
Category
replacement windows
Hire Again?
Yes
Russell V.
03/01/2019
Jim A.
02/04/2019
John T.
09/07/2018
Jonathan P.
08/28/2018
Roger C.
08/08/2018
robert C.
07/26/2018
Kathleen K.
07/17/2018
Sandy G.
06/26/2018
Christy K.
06/01/2018
J and J were on time for arrival of estimate, measurements, quote, phone calls & installing door and side lights. They were pleasant to work with selecting my door and side lights. Very comparable & not high pressure salesman.
Images
Description of Work
Honest & reliable
Category
siding, doors
Hire Again?
Yes