J & J Siding And Window Sales Inc
Founded 1953 • With Angi since December 2002
Business Highlights
Family Owned & Operated
Eco FriendlyService Categories
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Description
Verified Reviews
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12/22/2021
Richard C.
Execellent experience. Excellent communications, all texts, emails, and calls answered promptly. Work was professionally performed and looks great. Shoutout to Jonathan, Eddie, and Ron for excellent outcomes. Salesman Jake was the best and gave great advice with no upselling. J&J will be returning for futher projects in 2022.
Description of Work
New Windows, Siding, Soffit, Fascia , and Gutters
Category gutter repair,siding,replacement windows
Services Performed? Yes
Hire Again? Yes
Work Completed On 12/06/2021
06/27/2021
Michael B.
Did a good job fixing siding damaged.
Description of Work
Animal intrusion through siding.
Category siding
Cost $700
Services Performed? Yes
Hire Again? Yes
Work Completed On 06/14/2021
01/03/2021
Keri M.
It was a good experience. The response time was quick and the customer service was great. They were able to fit me in and get the work done quickly. I would hire them again!
Description of Work
Siding repair
Category siding
Services Performed? Yes
Hire Again? Yes
Work Completed On 11/01/2020
10/18/2020
Melissa B.
We purchased 2 doors from J&J Window Sales in 2017. The first door that was installed - Alliance Sliding Patio Door. Issues: The seal was not applied properly and a lot water leaked in the basement after we had a hard rain. J&J did assess the damage and paid for damages through their insurance. The lock on the handle also did not work but J&J did finally fix it. The second door we purchased - Therma Tru Fiber Classic Mahogany was for the front door. It was sold to us from J&J Windows with the intention that not much maintenance would be needed because it's fiberglass and not wood AND it had a 5-year warranty. This product has been ABSOLUTELY TERRIBLE and J&J has NOT stood behind the product they sell. We have had issues with this door and door frame less than 1 year after it was installed. We notified them as soon as we noticed the issues and at that time, paint was peeling around the door frame and the door was already starting to fade. No way should it have faded this quickly. They sent a painter out MANY times to try and fix the door frame and it still looks terrible and paint is still peeling. They SAID they re-stained the door for us but they NEVER did and after checking their records again they discovered they never did re-stain the door. The picture of the house is what the door looked like 1 month after it was installed, which was very nice. The other images are after 1-2 years after it was installed.... TERRIBLE!!! We spent thousands of dollars ($$$$) and now J&J Window Sales (or even Therma Tru) are not willing to fix the door frame or the door! Their final email/comment to us was that they were sending us a door stain kit so we could do it ourselves or have someone do it for us, and they made it sound like they were doing us a favor because the kit usually costs $140. SERIOUSLY??? Do you think this is good customer service??? I am embarrassed that our front door looks so awful. The least J&J Window could have done was send someone over to re-stain the door and at least do something to fix the frame. They just gave up! We have been extremely patient through this process over the years. They said the door must receive a lot of sun.... No kidding... It's a front door!!!! THIS IS HORRIBLE CUSTOMER SERVICE AND WE ARE VERY DISAPPOINTED CUSTOMERS! We will NEVER refer ANYONE to this company!
Description of Work
Purchased Front Door and Sliding Basement Door
Category doors
Cost $6,000
Services Performed? Yes
Work Completed On 09/24/2020
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Service Provider Response
Because we care very deeply about our reputation and the happiness of our clients, we take concerns and problems very seriously. We do our best to resolve issues as efficiently as possible, with the goal of satisfying every one of our customers. At the same time, there are limits to the service that any company can provide. If someone purchases a car and, after a year or two, engine problems develop because they never changed their oil, the fault does not lie with the dealer. In this case, our customer chose a door with a dark-colored stain for a heavily exposed, west-facing front porch. There is nothing wrong with that, but given the beating that the finish takes from the elements, it does require periodic top-coating to prevent the stain from fading. That maintenance is noted as being necessary in the warranty. As our client notes, we responded to all the problems that they reported, and we took care of everything that we could conceivably be responsible for. This includes problems that, given our knowledge and experience, we are skeptical that we caused. However, as concerns the issue that prompted this review, we are in no way responsible for ensuring that the door receives the maintenance it requires. The customer did not apply new top-coating after the original top-coat wore down. Consequently, J & J is not at fault for the fading that followed. Nevertheless, as a gesture of good-will, we provided our client with the stain kit they mentioned at our own expense. That stain kit includes all-new matching stain and top-coat, allowing them to more easily remedy their problem. Our notion of fairness is broad, and we've done everything we can to treat this customer fairly. I'm very sorry that they view this as insufficient. Nevertheless, we'll certainly use this situation as a lesson in managing expectations, so that we might continue to provide our clients with the best service possible. Sincerely, Jake Parker Owner, Manager09/29/2020
Sherre F.
This company did a great job! I will be referring them business. Tidy, responsive and their work was excellent. Definitely would hire them again!
Description of Work
Siding repair
Category awnings,siding
Cost $2,000
Services Performed? Yes
Hire Again? Yes
Work Completed On 09/28/2020
09/10/2020
Ryan N.
We couldn't be happier with J&J's work on our door, both the process and the results. They were careful about getting the right measurements from an asymmetrical and wonky opening and the people they sent out were always no-nonsense. The only minor downside is that it took them a while to get us on the schedule, but it was definitely worth the wait (and evidence that they're not subbing things out).
Description of Work
replace a rotted basement walk-out door
Category doors
Cost $1,800
Services Performed? Yes
Hire Again? Yes
Work Completed On 08/07/2020
08/18/2020
Shirley T.
Our experience with J&J was nothing short of phenomenal. We have worked with numerous contractors over the years at our house and have never had the kind of service, attention to detail, or responsiveness that J&J provided. We worked with Jake on this huge project, and his care about the quality of the job was unlike any I have ever seen. We could not be happier with the outcome of our house and J&J's professionalism. We would not hesitate for a second to recommend them or to utilize them for any future needs we may have.
Description of Work
Siding, Windows, Doors, Soffits, Fascia, Gutters
Category decks,gutter repair,siding,replacement windows,doors
Services Performed? Yes
Hire Again? Yes
Work Completed On 08/11/2020
08/11/2020
Ray and Renee C.
I can't believe it's been 3 years since J & J Siding and Windows was here. We've had so many complements on our house since they did such a great job with our siding and windows. It all looks just as good as when it was installed! I'd upload a pic if I could. Siding and windows are expensive so you want to go with a company and product that is going to last a long, long time. Thanks J & J! :)
Description of Work
All new siding, all new windows and a new sliding glass door.
Category awnings,siding,replacement windows,doors
Services Performed? Yes
Hire Again? Yes
Work Completed On 09/07/2017
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+1 More
06/17/2020
Ronald B.
I called to set up an appointment for an estimate. I was told that John would call that day or the next day to set up a date . I didn't hear back from them for 6 days. Went with another company.
Description of Work
replace top pane in a garden window.
Category awnings,replacement windows
Work Completed On 06/17/2020
Service Provider Response
Being a family business whose success depends upon providing superior service, we take feedback very seriously. In spite of our best efforts, we do make occasional mistakes. We recognize that properly responding to such mistakes and learning from them are critically important. With that being said, consider the following: Our service coordinator was the person that took the homeowner's call. Our coordinator is acutely aware of our lead times for small window repairs. Given the high demand for those services, we often require a week before scheduling a time for a technician to visit a home for such work. It would be hugely counter-productive for us, and for our coordinator in particular, to promise something we couldn't offer. Within moments of seeing this review, I spoke with our coordinator about this incident. He remembers the homeowner's call and is confident that he never promised to call back to schedule within a day. In trying to look upon this incident as a neutral party, I can imagine that our coordinator could have possibly misspoke, saying "day" when he meant "week". However, something else that the homeowner states in their review also points to them being mistaken. The homeowner says that "John would call that day or the next day to set up a date." While John *is* the name of one of our service technicians, none of our techs schedule themselves. Such scheduling is handled by our coordinator, and I think it is *very* unlikely that he would have said anything to the contrary. Consequently, I see no reason to fault our coordinator in this case. At the same time, we certainly don't hold any ill-will towards the homeowner. To the contrary, if we made any mistake here, we apologize for it, and we'd welcome the opportunity to demonstrate our quality to the homeowner in the future. Meanwhile, this incident will reinforce for our firm belief that setting and meeting our clients' expectations is essential to our continued success. Best regards, Jake Parker Owner, Manager11/28/2019
Kathryn K.
We had SmartSide LP installed by J&J Siding and Windows this Fall. They did a great job and it looks fantastic. Jake, the project manager, and Severos, the crew leader and installer, were responsive to our concerns and the attention to detail was fabulous. I would definitely recommend J&J Siding.
Description of Work
Siding installation
Category siding
Services Performed? Yes
Hire Again? Yes
Work Completed On 11/28/2019
07/28/2019
Dereck D.
Perfect, professional and friendly service. A pleasure to work with.
Description of Work
Replace a sliding glass door
Category replacement windows,doors
Cost $1,440
Services Performed? Yes
Hire Again? Yes
Work Completed On 07/28/2019
07/08/2019
Diane W.
We were very happy with J and J siding and window. The quality of the product is excellent. Jake, our salesman, was easy to talk to and explained everything very clearly. They were on time and finished the project as planned. I shopped around and got bids from three siding companies, we were very happy we chose J and J. Our house looks beautiful!
Description of Work
New soffit, gutters and decorative trim around windows.
Category gutter repair,siding
Services Performed? Yes
Hire Again? Yes
Work Completed On 04/01/2019
06/26/2019
Anne B.
They were great, they were quite expensive but they get the job done, and they did a very good job. They also replaced a damaged siding on the front of the house. They were all very nice, obliging and friendly. I highly recommend them to anyone, everybody was very accommodating and very helpful.
Description of Work
Window replacement upstairs and Screen Replacement around the house
Category siding,replacement windows
Services Performed? Yes
Hire Again? Yes
Work Completed On 06/01/2017
03/21/2019
toni W.
The whole experience from meeting with Jake the owner , communications with his office staff (Jan) especially and the fantastic crew that put in our windows was great. Everything explained up front,during and after. The professionalism plus respect for our home was so appreciated. The quality and pride in workmanship was evident in the finished product. Great job!!
Description of Work
14 double hung windows replaced and 2 arch windows
Category replacement windows
Services Performed? Yes
Hire Again? Yes
Work Completed On 03/20/2019
03/01/2019
Russell V.
Everything was GREAT! What a wonderful company to work with. Very personable and very professional. Great communication! Highly recommend!!
Description of Work
replaced Bay windows and repaired wood rot
Category siding,replacement windows
Services Performed? Yes
Hire Again? Yes
Work Completed On 02/28/2019
02/04/2019
Jim A.
Jonathan and Nate were friendly, hard working and professional. Installation went well with no problems
Description of Work
Replace fogged double-pane fixed widow glass
Category glass repair
Cost $500
Services Performed? Yes
Hire Again? Yes
Work Completed On 02/04/2019
09/07/2018
John T.
Windows were reasonably priced, good quality, and the installation team did a great job.
Description of Work
Replacement windows
Category replacement windows
Cost $16,000
Services Performed? Yes
Hire Again? Yes
Work Completed On 09/07/2018
Images
08/28/2018
Jonathan P.
The installers did an excellent job. They did not rush or cut corners. They took their time to make sure everything was perfect and cleaned everything up when finished.
Description of Work
Replace Front Door
Category doors
Services Performed? Yes
Hire Again? Yes
Work Completed On 08/28/2018
08/08/2018
Roger C.
They did a good job - and did a good job of cleaning up afterwards.
Description of Work
Siding repair
Category siding
Services Performed? Yes
Hire Again? Yes
Work Completed On 07/17/2018
07/26/2018
Robert C.
it was difficult making a selection but they worked with us effectively. installation went as they promised.
Description of Work
installed picture window replacing plant window
Category replacement windows
Cost $2,600
Services Performed? Yes
Hire Again? Yes
Work Completed On 07/26/2018
07/17/2018
Kathleen K.
They were wonderful! Everyone I spoke with was a pleasure to do business with. I would recommend them to anyone and if I need work in the future, they will be my first call. Thank you 🙂
Description of Work
New door and new window capping
Category siding,doors
Services Performed? Yes
Hire Again? Yes
Work Completed On 07/17/2018
06/26/2018
Sandy G.
They were punctual, responsive and professional. We ran into a small problem which was rectified immediately.
Description of Work
Siding our home
Category siding
Services Performed? Yes
Hire Again? Yes
Work Completed On 02/19/2018