Surface Surgeons

They do a very good job..come back if any stains resurface..pleasant..

Jeremy was pleasant and professional. . The carpet and area rugs came out much cleaner than I had expected. However the return of the most seriously stained rug was terrible. I did appreciate the substantial discount when it was delivered.

Wonderful job !!

The staff were very prompt in responding. We walked through each area and discussed issues. The carpets had never been professionally cleaned and we wasn't sure they could be brought back. WOW...They did a fantastic job. There were a few stains which didn't come out - but the guys told me that ahead of time - that's what rugs are for - right?!. I am so impressed. Some of the stains we weren't sure were able to be removed were gone. They were very easy to deal with. I will definitely use them again. The cost of the service was more than what we first discussed. The original estimate over the phone was close, except didn't include a protective coating. Due to the amazing job, I had the extra work completed.

their estimate was half of what it cost. All of a sudden there were all these upcharges. I had no time to get another service before a party so I was stuck. They could have explained this before. It seemed like their MO was to underbid, get to the job and inflate the costs.

unknown

They did fine. They did clean up the carpet. I did pay more. They delivered what they promised. But then, it was costing a bit more because we had to do a bit extra. The extra cost was more than what I thought it would be. Quality was fine. They did a pretty good job. They had to reschedule my appointment. They were a little bit late. We were trying to get out of the house. We wanted to go somewhere. But, they arrived late and we had to wait a little bit longer. They were pretty professional.

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Cleaning went  well. My mom's house had just sold, and we were cleaning the carpet for the buyers. Greg was clear about what the company could and could not do about the dirt and wear on the light-colored carpeting. A standard steam cleaning a year ago by another company hadn't done much for the dirt and wear tracks. Surface Surgeons' method did a much better job on the stairs and the wear in the high-traffic areas is definitely less visible. There are still some darker areas in front of where the sofas were, and a few streaks were left when the carpet dried, but again, a considerable improvement. The buyers were satisfied.
We had a couple of communication glitches. I wanted a written estimate, but never received the promised email. The day of the service, they called to say they needed to come a couple of hours later than scheduled. It was somewhat inconvenient because the house was unoccupied and I had to rearrange my plans to be there. Other than that, it was fine. The price was as agreed upon and the cleaners were professional and pleasant. 

unknown

Surface Surgeons did an excellent job on some old carpet. I was thinking of replacing the carpet, but when they finished I was no longer thinking of replacement. They were punctual, professional, and I would definitely hire them again.

Cleaned carpets, spot checked stains scotch guarded..
Great job.  A year warranty on stains that come back! Awesome!!

unknown

Took care of cleaning as described by Big Deal of the time, also walked me through extra charges they could do for some of the stains left by the tenants.  They worked hard and were able to get most of the stains out.  Carpet was probably not even vacauumed by my tenants for 2 years, and they brought it back to life

unknown

Well, see previous box.

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It went fine; I just needed carpets cleaned and freshened for the sale of a house.

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Arrived as scheduled, generally went OK.  Challenged their  square footage calculation of bathroom wall, and after they remeasured, they adjusted the area and cost. 

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I thought they did a fantastic job. My wife doesn't like what they did in the shower, they took the finish off the grout. Everything else was good. They broke a window and replaced it at their cost. The cost wasn't to bad. The price was good.