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Surface Surgeons

Founded 2005 • With Angi since May 2013

The Surface Surgeons provide customized interior carpet care. Your home is unique and your carpet care should be too. Surface Surgeons listens to your concerns and addresses your specific needs to effectively and correctly deal your carpet to your satisfaction. We also offer upholstery cleaning, tile and grout cleaning, and pet odor detection and neutralization. Surface Surgeons is a privately owned and operated Twin Cities company. We are I.I.C.R.C certified and proudly use Green Seal certified products.

Verified Reviews

4.8

(160) Verified Reviews

Showing 1-25 of 160 reviews
Jane E.
4.0
09/20/2017
Jeremy was pleasant and professional. . The carpet and area rugs came out much cleaner than I had expected. However the return of the most seriously stained rug was terrible. I did appreciate the substantial discount when it was delivered.
Description of Work
Our area rugs were quite stains due to a very old and sick dog
Category
carpet cleaners

Service Provider Response

Thank you for the review. We appreciate all of the feedback that we receive from our customers.
KRISTIN S.
5.0
10/06/2016
The staff were very prompt in responding. We walked through each area and discussed issues. The carpets had never been professionally cleaned and we wasn't sure they could be brought back. WOW...They did a fantastic job. There were a few stains which didn't come out - but the guys told me that ahead of time - that's what rugs are for - right?!. I am so impressed. Some of the stains we weren't sure were able to be removed were gone. They were very easy to deal with. I will definitely use them again. The cost of the service was more than what we first discussed. The original estimate over the phone was close, except didn't include a protective coating. Due to the amazing job, I had the extra work completed.
Description of Work
cleaning 5 year old carpet in dining / living room, 10 year old carpet in basement family room and stairs, 20 year old carpet in one bedroom.
Category
carpet cleaners
James S.
3.0
09/26/2016
their estimate was half of what it cost. All of a sudden there were all these upcharges. I had no time to get another service before a party so I was stuck. They could have explained this before. It seemed like their MO was to underbid, get to the job and inflate the costs.
Description of Work
carpet cleaning
Category
carpet cleaners
Rocky O.
5.0
09/19/2016
They do a very good job..come back if any stains resurface..pleasant..
Description of Work
carpets stairs..pet stains
Category
carpet cleaners
Courtney S.
5.0
07/22/2016
They are too far away, but amazing customer service. I have already referred them to numerous people near the cities. Will keep their contact for my sister to use when she moves into her apt.
Description of Work
I needed tile and grout cleaning
Category
ceramic tile, floor cleaning
Ummid L.
4.0
01/14/2016
They did fine. They did clean up the carpet. I did pay more. They delivered what they promised. But then, it was costing a bit more because we had to do a bit extra. The extra cost was more than what I thought it would be. Quality was fine. They did a pretty good job. They had to reschedule my appointment. They were a little bit late. We were trying to get out of the house. We wanted to go somewhere. But, they arrived late and we had to wait a little bit longer. They were pretty professional.
Description of Work
I purchased a big deal from them. It was $89 for carpet cleaning, deodorizing and pre-treatment for three rooms.
Category
carpet cleaners
Linda O.
5.0
10/24/2015
Cleaning went well. My mom's house had just sold, and we were cleaning the carpet for the buyers. Greg was clear about what the company could and could not do about the dirt and wear on the light-colored carpeting. A standard steam cleaning a year ago by another company hadn't done much for the dirt and wear tracks. Surface Surgeons' method did a much better job on the stairs and the wear in the high-traffic areas is definitely less visible. There are still some darker areas in front of where the sofas were, and a few streaks were left when the carpet dried, but again, a considerable improvement. The buyers were satisfied. We had a couple of communication glitches. I wanted a written estimate, but never received the promised email. The day of the service, they called to say they needed to come a couple of hours later than scheduled. It was somewhat inconvenient because the house was unoccupied and I had to rearrange my plans to be there. Other than that, it was fine. The price was as agreed upon and the cleaners were professional and pleasant.
Description of Work
Restorative cleaning of 634 sq feet of 20-year-old carpeting (living room, dining room, 2 bedrooms, hallway and stairs)
Category
carpet cleaners, carpet installation
Steve A.
5.0
09/28/2015
Surface Surgeons did an excellent job on some old carpet. I was thinking of replacing the carpet, but when they finished I was no longer thinking of replacement. They were punctual, professional, and I would definitely hire them again.
Description of Work
Shampooed two bedrooms, hallway, and stairs.
Category
carpet cleaners
Rocky O.
5.0
09/24/2015
Cleaned carpets, spot checked stains scotch guarded.. Great job. A year warranty on stains that come back! Awesome!!
Description of Work
Cleaned carpets
Category
carpet cleaners
Dan L.
5.0
07/22/2015
Took care of cleaning as described by Big Deal of the time, also walked me through extra charges they could do for some of the stains left by the tenants. They worked hard and were able to get most of the stains out. Carpet was probably not even vacauumed by my tenants for 2 years, and they brought it back to life
Description of Work
Cleaned carpet, stains
Category
carpet cleaners
Valerie F.
4.0
07/03/2015
It went fine; I just needed carpets cleaned and freshened for the sale of a house.
Description of Work
Cleaned carpets
Category
carpet cleaners
Ron K.
4.0
06/16/2015
Arrived as scheduled, generally went OK. Challenged their square footage calculation of bathroom wall, and after they remeasured, they adjusted the area and cost.
Description of Work
Cleaned and sealed tile floors in kitchen, bathroom, entryway, tiled walls in bathroom.
Category
carpet cleaners, floor cleaning
Dick D.
3.0
06/11/2015
I thought they did a fantastic job. My wife doesn't like what they did in the shower, they took the finish off the grout. Everything else was good. They broke a window and replaced it at their cost. The cost wasn't to bad. The price was good.
Description of Work
Surface Surgeons did my tiling.
Category
bathtub refinishing, ceramic tile
Lisa T.
5.0
06/04/2015
I bought their deal and then upgraded to have the carpets "restored". This is a deep cleaning above and beyond the normal because it had been years since my carpets were cleaned professionally. They did such a great job that I think I'll be able to get more life from a 20 year old family room carpet that I thought was beyond hope. Stains on my living room carpet that I had previously tried to clean and failed came right out. They are professional and explain what needs to be done. Definitely worth the upgrade.
Description of Work
Did an exceptional deep clean of my carpets.
Category
carpet cleaners
Ingrid G.
5.0
05/11/2015
I called to schedule an appointment for these services. I needed to coordinate between Surface Surgeons and the tenant. That was arranged, and the technician called with reminder appointments as well as when they were on their way. They also called when they were done. They offered stain protection, which I declined. The tenant was pleased with the service.
Description of Work
I used Surface Surgeons to clean the carpets in a rental home. There were 2 bedrooms, hallway and stairs.
Category
carpet cleaners
Lindsey F.
3.0
04/07/2015
Owner was very responsive and scheduled me right away as soon as I bought the big deal Angie's coupon. The problem is that when they showed up they basically talked down the service that they sold me via angies list and said in order to get good results, we would need to buy their upsell. Ended up spending more than twice what I intended to pay with my big deal coupon. Had I known that, I would not have gone with them as I picked them based on their price. Carpets were clean when they were done but not worth the extra cost they charged.
Description of Work
Cleaned livingroom, office and stair carpets (3 rooms)
Category
carpet cleaners
Ginni S.
5.0
04/04/2015
It went fantastic, they got all the pet stains out (I am an in-home pet sitter). The carpet looks great for 12 years old!
Description of Work
Spot cleaned (scrubbed) the pet stains!
Category
carpet cleaners
Shannon B.
4.0
03/25/2015
Really good service. On the first time they came out, they gave me a week warranty to come back out if there pet smells. They came back out (free of charge) a second time and took care of everything else.
Description of Work
Cleaning stains downstairs and on the stairs coming up.
Category
carpet cleaners
Tara S.
5.0
03/20/2015
I will preface this review by saying that we've lived in our house for 7 years and never had our carpets professionally cleaned. I brought a hoover carpet cleaner and we've used it a few times, but it isn't the best machine out there. We have one dog and two young kids, so the poor carpets have seen their share of abuse over the past several years. The cleaners were on time and were very careful with our furniture and floors. They even moved our big sectional couch, which I wasn't expecting. We originally brought the basic three room pre-soak, shampoo, and wash for $89. They upsold me on the deep scrub, since it had been years since our carpets were cleaned and I knew we needed as much help as possible! I also upgraded to a light deodorizer and "green" stain guard with a one year guarantee. It was worth the extra money, because our carpets looked way better than I was expecting when it was all over. They got out stains that had been in the carpets for years. There were a couple spots they had issues with, but were very forthcoming that they couldn't get those areas up as well as they hoped. They still looked much better than before they arrived! Both men were very professional and courteous. I am very pleased with the finished results and would definitely hire them back again in the future. Next time we won't wait quite so long!
Description of Work
Cleaned our carpets.
Category
carpet cleaners
Judy P.
5.0
03/10/2015
Provider was prompt and professional in conduct. He also seemed knowledgeable and helpful in answering questions.
Description of Work
Sofa upholstery cleaned.
Category
carpet cleaners
John M.
5.0
03/06/2015
Shawn and Dave were polite, professional, and energetic. We were the last job of the day, but you couldn't tell by their industry. They were very careful with our furniture and walls. They used their own water, so our front door had to be left ajar while they shamppoed. Shawn spent 10 minutes going over the job with me, selling me on other services they had to offer. Anything that I said I didn't want was accepted immediately and politely. Dave was already working, and Shawn then joined him. From arrival to departure was an hour and a half. We couldn't be happier. They recommended walking on the wet carpet with slippers for us. For our small Rat Terrier/Jack Russell dog, there was no problem for her to walk on it immediately. There is nothing in their cleaning chemistry that is harmful. It felt dry after 4 hours, but we followed their recommendations and didn't remove the furniture protectors for 24 hours. My wife held to their recommendation to not vacuum for 3 days, although they thoroughly vacuumed the carpet before they did any shampooing anyway. We would recommend these guys to anyone. We could have done it ourselves, but it was well worth the money for us to have them do it. We will call them again for any carpet cleaning service needs.
Description of Work
Shawn and Dave cleaned the living room/dining room/hall, the porch, and down the stairs. This was what they termed a basic clean. Spots that we didn't expect to come out (they made no promises) all came out. The process definitely lightened the carpet. It had not been cleaned since it was put in new 18 years before. After the cleaning, they coated it all with Scotch Guard or a Scotch Guard like product. The stairs and the surface protectant were costs over the $89 deal that we elected to get.
Category
carpet cleaners
Suzanne R.
5.0
03/06/2015
Small problem with a piece of wood getting chipped off of a bed post, but a protecting sealer was applied free of charge to compensate us, so I was pleased that this was offered. Floors were very dirty, especially the stairs, and they look like new now. Very happy with the result.
Description of Work
Deep Cleaned 3 bedrooms, hall and stairs.
Category
carpet cleaners
Bea V.
4.0
03/02/2015
I had purchased a big deal for the service. The guy was very friendly, and he told me that he was doing something extra for me with a big spill spot, but I don't think they were that great, in terms of how clean my carpet was. They came out quick, and they were very accommodating because I needed to have my carpet cleaned before my bedroom set arrived, and they were good with that. There were more charges that were not content. They told me that the big deal was just a basic charge, and it didn't include the cleaning solutions. The toughest areas were the stairways, and that was understandable, but my bedrooms were not that dirty except for that one spot. I don't think my bedroom carpets were cleaned that specifically. There was a bright red spot, and I didn't think they would be able to get it all out. I wasn't impressed with their performance, but their friendliness was good.
Description of Work
They cleaned the carpet.
Category
carpet cleaners
Chris F.
5.0
03/02/2015
Did an excellent job on cleaning our carpets. Was very aware of our home and treated it well. We would use him again for our carpet cleaning.
Description of Work
Arrived on time and set up equipment right away. We went over the areas to be cleaned, which were more than the big deal called for. We added my office and our walk in closet. Answered all our questions about the upkeep of our carpets and gave us an estimate on our hardwood floors. Very informative and di d not rush us at all.
Category
carpet cleaners, hardwood floor
AMY G.
5.0
02/27/2015
It was wonderful. I got very good results. They didn't try to up-sell any products. They came in and did what the deal included.
Description of Work
I purchased a deal for 3 rooms of carpet cleaning.
Category
carpet cleaners

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Phone

Address

1925 Oakcrest Ave

Saint Paul, MN 55113

Other Information

Services Not Offered

Sell hardwood, tile or any other type of material, Installation

Payment options

Check
Insured
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FAQ

Surface Surgeons is currently rated 4.8 overall out of 5.

Surface Surgeons is open:

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: Closed

Surface Surgeons accepts the following forms of payment: Check

Yes, Surface Surgeons offers free project estimates.

Yes, Surface Surgeons offers eco-friendly accreditations.

No, Surface Surgeons does not offer a senior discount.

No, Surface Surgeons does not offer warranties.

Surface Surgeons offers the following services: We clean carpet, upholstery, bathtub surrounds, tile, granite, marble, hardwood floors, and area rugs.

Sell hardwood, tile or any other type of material, Installation