Renewal By Andersen

I WAS GETTING ESTIMATES TO REPLACE AN ENTRY DOOR. AFTER ANOTHER COMPANY TOLD ME THAT THEY COULDN'T REPLACE AN ODD SIZE DOOR IN AN OLDER HOUSE I CALLED ANDERSEN TO SEE IF I SHOULD GO AHEAD WITH THE APPOINTMENT. THE MAN WHO WOULD HAVE COME OUT SAID THEY DON'T INSTALL ODD SIZE DOORS EITHER. I WAS REALLY IMPRESSED BECAUSE HE GAVE ME A LOT OF OTHER OPTIONS AND IDEAS FOR GETTING A REAL WOODEN DOOR AND POINTED ME IN THE RIGHT DIRECTION.

THE REPAIRMAN REPLACED OUR BROKEN WINDOW AND ALSO SHOWED US HOW TO REFINISH AND RESTAIN THE WOOD AROUND OUR WINDOWS. HE GAVE US A LOT OF ADVICE AND DIDN'T TRY TO SELL US THINGS WE DIDN'T NEED.

THE WHOLE EXPERIENCE FROM START TO FINISH WAS HANDLED FLAWLESSLY. FROM THE INITIAL CONTACT WITH THEM AT THEIR STATE FAIR BOOTH TO THE SALES REP VISIT TO THE SCHEDULING OF THE APPOINTMENT, TO THE INSTALLATION ITSELF. IT'S A GREAT FEATURE THAT THEY DO THE INSTALLATION OF THE SMOKE DETECTORS IN EVERY BEDROOM AS PART OF THE SERVICE WITH NO EXTRA CHARGE. THE ONLY DRAWBACK WAS WAIT -- IT WAS ABOUT SIX WEEKS -- BUT THEN AGAIN, THE WINDOWS ARE CUSTOM MADE, SO THAT'S UNDERSTANDABLE.

THE SALESMAN WAS VERY FRIENDLY AND KNOWLEDGEABLE AND EXPLAINED ALL OUR DIFFERENT OPTIONS. TWO CONTRACTORS CAME AND WERE HERE FOR TWO DAYS AND THEY DID AN AWESOME JOB. WE HAVE NOT HAD ANY PROBLEMS.

EVERY ASPECT OF MY EXPERIENCE WITH RENEWAL BY ANDERSEN WAS EXCELLENT. THE SALESPERSON WAS KNOWLEDGEABLE, RESPONSIVE TO MY NEEDS AND INFORMATIVE. THE INSTALLERS WERE EXCELLENT AND DID AN EXCEPTIONAL JOB. THE WINDOWS ARE FUNCTIONAL AND HIGH QUALITY. THEY WERE THE ONLY COMPANY THAT WAS ABLE TO PROVIDE ME WITH THE TYPE OF WINDOW WITH A WOOD INTERIOR AT A REASONABLE PRICE.

SALESMAN WAS VERY PERSONABLE AND SMART. EXPLAINED THE PLUSES AND MINUSES OF HIS PRODUCT AND ANSWERED QUESTIONS ABOUT COMPETITORS FAIRLY. HIS ASSESSMENT OF THE PRICE/QUALITY RELATIONSHIP OF THE COMPETITION MATCHED MY OWN. AFTER WE ORDERED HE CALLED BACK MULTIPLE TIMES TO ENSURE WE WERE SATISFIED. DUE TO A PROBLEM WITH THE STUCCO NEAR ONE WINDOW, A LARGER BRICK MOLD HAD TO BE ADDED FOR $150 AFTER OUR INITIAL PURCHASE. DUE TO A CANCELLATION, CUSTOMER SERVICE CALLED TO SEE IF THEY COULD INSTALL OUR WINDOWS 2 WEEKS EARLIER THAN EXPECTED AND HELD THE RESERVATION FOR ME WHILE I CHECKED MY SCHEDULE. THE INSTALLER DID A GREAT JOB AND CALLED US ON HIS OWN TO SEE IF WE WERE SATISFIED. THE SALESPERSON CALLED TOO. RENEWAL DOES A GOOD JOB OF HANDLING EVERY DETAIL ONCE YOU SIGN THE CONTRACT.

JOE THE SALES REP WAS A PLEASURE TO DEAL WITH. HE TOOK LOTS OF TIME TO EXPLAIN THE WORK THAT WOULD BE DONE, AND EVEN RESTARTED HIS ROUTINE WHEN MY WIFE CAME HOME HALFWAY THROUGH. RENEWAL WINDOWS ARE GREAT: YOU GOT SIGNIFICANTLY MORE GLASS THAN VINYL (FIBREX FRAMES), BUT EXTREMELY DURABLE. BASED ON ANGIE'S LIST REVIEWS, I EXPRESSED CONCERN TO JOE ABOUT GETTING INSTALLERS THAT WERE CONTRACTED OUT. JOE SAID THAT ON REQUEST, HE COULD MAKE SURE THAT THE INSTALLERS WOULD BE RENEWAL EMPLOYEES. (DO THIS!). THE TWO INSTALLERS GARY AND JERRY WERE AMAZING. THEY WERE CLEAN, EFFICIENT, AND LEFT US WITH GORGEOUS WINDOWS AND FRAMES. WE WON'T KNOW UNTIL WINTER HOW WELL THE NEW WINDOWS INSULATE, BUT THEY LOOK GREAT AND WORK GREAT SO FAR. MINOR COMPLAINTS: THE WINDOWS HAVE ONE OR TWO TINY DINGS ON THEM, FOR WHICH WE RECEIVED SOME TOUCH-UP PAINT. WE WERE ALSO QUOTED RENEWAL'S WONDERFUL ''NEARLY INVISIBLE'' SCREEN, BUT THEY WERE OUT OF STOCK ON THESE WHEN WE ACTUALLY SIGNED UP. OVERALL: WE'RE QUITE HAPPY

ANDY HAD DONE MY ESTIMATE FOR MY HOUSE, AND DID THIS ESTIMATE ALSO. VERY PROFESSIONAL. IF THEY COULD COME DOWN A LITTLE ON PRICE, AND MATCH THE WARRANTY THAT COMES ON VINYL REPLACEMENT WINDOWS, THEY'D HAVE MY BUSINESS AGAIN IN A HEARTBEAT.

WE ARE VERY SATISFIED. THEY WERE VERY PROFESSIONAL EVERY STEP ALONG THE WAY. THE NEW BAY WINDOW IS TERRIFIC--IT LOOKS LIKE A PIECE OF FINE FURNITURE. THEIR PRICE WAS A LOT HIGHER THAN OTHER BIDS WE RECEIVED, BUT AFTER SEEING THE RESULTS OF THEIR WORK, THE PRICE FEELS FAIR.

THE WINDOWS WERE STAINED TO MATCH THE WOODWORK, AND I REALIZE THE DOOR FINISH HAS LIMITATIONS SINCE IT IS FIBERGLASS, STIMULATED WOOD FINISH. UPON INSTALLATION, I WAS DISAPPOINTED. I WAS SURPRISED HOW "OFF" THE COLOR WAS, COMPARED TO MY EXISTING WOODWORK. THIS IS MY LIVING ROOM, NOT A SEPARATE FOYER. THE WRONG HARDWARE WAS INSTALLED! THE EXTERIOR FRAMING DID NOT HAVE THE QUALITY OF THE WINDOW FRAMING, TOO BIG A GAP FILLED IN WITH CAULK, SLOPPY. COMPANY REP CAME TO MY HOME, INSPECTED & ACKNOWLEDGED MY CONCERNS. TODAY, WAS TOLD THEY CAN FIX THE OUTSIDE TRIM. THEY SAID I HAD TOLD THEM THAT THE ORIGINAL DOOR HARDWARE WOULD BE OK. (I NEVER TOLD THEM THAT!) AND THAT THE COLOR WAS WHAT I HAD SELECTED, SO THESE ITEMS WOULD REMAIN AS IS. I DID NOT EXPECT THAT THE FINISHED PRODUCT'S COLOR WOULD CONTRAST AS MUCH AS IT DOES WITH MY WOODWORK. THE DOOR IS IN AN 'ALCOVE' WITH AN ADJACENT CLOSET DOOR, WHICH FURTHER EMPHASIZES THE APPEARANCE. SELECTION OF COLOR WAS VIA SWATCHES, I DON'T THINK THAT WE V

VERY PROFESSIONAL GROUP. SUBCONTRACTED ACTUAL INSTALLATION AND SURROUNDING CARPENTRY (BUT I WAS TOLD THIS WOULD HAPPEN). GREAT CARPENTER. GREAT SERVICE. VERY NICE PRODUCT.

THESE GUYS DID AN EXCELLENT JOB, AND WERE VERY GOOD AT MAKING THE NEW WINDOWS LOOK GREAT. THEY SPENT A GREAT DEAL OF TIME TO MAKE SURE EVERYTHING WAS PERFECT. VERY DETAIL ORIENTED. I WILL DEFINITELY USE THEM AGAIN WHEN IT IS TIME TO REPLACE THE OTHER WINDOWS.

THE SALES REPRESENTATIVE WAS PROFESSIONAL, COURTEOUS, & RESPONSIVE TO ALL OUR QUESTIONS. IN ESTIMATING OUR COSTS IT WOULD HAVE HELPED FOR HIM TO EXPLAIN THAT PRICE DIFFERENCES FOR FIBREX VS. WOOD INTERIOR ON EACH WINDOW WAS PROPORTIONAL TO THE SIZE OF THE WINDOW. SERVICE STAFF WERE EXCELLENT IN ARRANGING INSTALLATION WITH OUR SCHEDULES ONCE THE WINDOWS WERE MANUFACTURED. THREE PERSON CREW WORKED QUICKLY INSTALLING ALL WINDOWS IN ONE DAY AND DOING BUILDOUT AND WRAPPING PLUS CLEANUP ON SECOND DAY. SOME DAMAGE TO WINDOW STOPS AND INSIDE FRAMES WE DISCOVERED LATER, AND SEVERAL MINOR REPAIRS NEEDED TO SEVERAL WINDOWS, ALSO ONE WINDOW DID NOT HAVE CORRECT GLASS AND NEEDED TO BE REMADE. STAINING CREW WORKED ON SECOND AFTERNOON AS INSTALLERS WERE CLEANING UP AND SEEMED RUSHED, WE NEEDED TO RESCHEDULE THIS. FOLLOW UP SERVICE AND TECHNICIANS (LEE) AND STAINERS (DICK & CREW) WERE EXCELLENT IN THEIR RESPONSIVENESS AND WORK. RECOMMEND STAINING BE DONE ONLY AFTER INSTALLATION IS COMPLETED.

WE HAVE PAID THE INITIAL 50% OF THE JOB. THE QUALITY OF THE PRODUCT IS SUPERB, BUT THE INSTALLATION JOB THEY ARE DOING IS CRAPPY. THEY HAVE CHIPPED THE SIDING AROUND THE WINDOWS AND DOORS. THE PEOPLE IN THE OFFICE AND THE PEOPLE WITH ANDERSEN HAVE BEEN OKAY, BUT THE SUB-CONTRACTORS THEY HAVE SENT HAVE BEEN TERRIBLE. THEY SAY THAT THEY WILL COME BACK TO MAKE REPAIRS, BUT WHEN THEY COME BACK THE WORK DOESN'T LOOK MUCH BETTER. THIS HAS BEEN GOING ON SINCE NOVEMBER. THIS HAS BEEN A HASSLE FOR US.

OVERALL I WAS VERY PLEASED WITH THE SALES REPRESENTATIVE AND THE PERSON THAT CAME OUT TO MY HOME. THE WORKMEN WERE VERY PROFESSIONAL. THEY WORKED QUICKLY AND EFFICIENTLY, AND I HAVE HAD NO TROUBLES WITH THE WINDOWS AT ALL

THE INSTALLATION WORK WAS PERFECT AND THE INSTALLER EXPLAINED, IN DETAIL, INSTRUCTIONS FOR OPERATING THE LOCKS.

THEY WEREN'T THE CHEAPEST, BUT DID A GOOD JOB. I WOULD USE THEM AGAIN IN THE FUTURE.

I HAVE HAD A LOT OF CONTACTS WITH SERVICE PEOPLE BEING A HOMEOWNER AND A BUSINESS OWNER. THE TWO INSTALLERS WHO CAME OUT ARE BAR NONE, THE BEST I HAVE EVER ENCOUNTERED. THEY WERE KIND, CAREFUL AND EVEN CONCERNED WITH THE NOISE THEY CREATED BECAUSE WE HAVE A LITTLE GIRL WHO DOESN'T LIKE LOUD NOISES. THEY CAME OUT AND INSTALLED 19 WINDOWS IN 1 1/2 DAYS, SIMPLY AMAZING. THIS ALSO INCLUDED THE CAULKING ON THE INSIDE AND OUTSIDE OF THE TRIM ON THE WINDOWS. THE MANNER IN WHICH THEY CLEANED UP AFTER THEMSELVES WAS ALSO QUITE PLEASANT TO FIND. THIS WAS A WONDERFUL EXPERIENCE.

THEY INSERTED NEW WINDOWS, WRAPPED OUR EXTERIOR FRAMES IN ALUMINUM, CAULKED, TRIMMED INSIDE, AND STAINED TO MATCH OUR EXISTING WINDOW TRIM. EVERYONE WE TALKED TO AND WORKED WITH WAS PROMPT, PROFESSIONAL AND VERY NICE. THEY SEEM EXPENSIVE, BUT THE WINDOWS ARE BEAUTIFUL AND ENERGY-EFFICIENT.

THE PRICE WAS MID-RANGE AMONG THE 4 ESTIMATES I RECEIVED. I SELECTED THEM BECAUSE OF THE COMPANY'S REPUTATION AND WAS NOT DISAPPOINTED. THE INSTALLERS WERE CAREFUL AND CONSCIENTIOUS, AND THE LEAD GUY WAS A REAL CRAFTSMAN. IT WAS THE SMOOTHEST, MOST HEADACHE-FREE HOME IMPROVEMENT JOB I'VE EXPERIENCED. THE NEW WINDOWS LOOK BETTER, SAVE ENERGY COSTS AND ARE MUCH EASIER TO MAINTAIN.

THE PRODUCT (ANDERSEN PATIO DOORS ARE FIRST RATE. WE DID HAVE SOME PROBLEMS WITH THE INSTALLATION DUE TO SOME ROT CAUSED BY INSECTS THAT HAD TO BE COMPLETED. ANDERSEN ORIGINALLY SAID THEY COULD GET SOMEONE TO DO THE WORK, BUT AFTER MANY DELAYS WE FINALLY GOT SOMEONE TO DO THE WORK.

GREAT EXPERIENCE BEGINNING WITH LOGAN AS THE SALES REP ALL THE WAY THROUGH THE GREAT TEAM OF INSTALLERS. TOOK ABOUT A DAY AND 1/2. VERY CLEAN...TOOK AWAY EVERYTHING.

THEY DID AN EXCELLENT JOB AND HAVE AN EXCELLENT PRODUCT. THE ONLY COMPLAINT I HAD WAS THAT THE SALESMAN DID NOT TELL US THAT THE JAMB EXTENSIONS WOULD BE PINE INSTEAD OF MAPLE (TO MATCH THE MOLDINGS). IN ADDITION, THE COMPANY SEEMED INSULTED WHEN I REQUESTED A LIEN WAIVER. NO ONE SEEMED TO UNDERSTAND WHAT A LIEN WAIVER IS FOR (THEY GAVE ME A LIEN WAIVER FOR THEIR COMPANY INSTEAD OF FOR THE SUB CONTRACTOR THAT ACTUALLY INSTALLED THE WINDOWS). I AM SURE THEY WOULD HAVE DONE ANYTHING TO STRAIGHTEN THIS OUT HAD I FELT IT NECESSARY TO PURSUE THE ISSUE WITH THEM.

THE GUYS WORKING AT THE HOUSE WERE VERY APPRECIATIVE OF HAVING MUSIC TO LISTEN TO AS THEY WORKED. KEITH WAS GREAT TO WORK WITH, AND THEN DON WAS THE GUY WHO CAME TO STAIN THE WINDOWS THE FOLLOWING WEEK; EXCELLENT JOB!

I LOVE MY NEW WINDOWS. I'VE ALSO NOTICED THE ENERGY SAVINGS.