"A 12 ounce nylon bag was left behind accidentally, and could have been moved anywhere out of the way. We attempted to retrieve it when contacted the first time. It was picked up yesterday within 12 hours of contact. We apologize for any inconvenience caused."

"Estimates were provided in a timely manner before the drying was done. That's what we charged them off of. We did ask for full payment before starting the job. It was an out of pocket water mitigation job, it is standard practice in our industry to collect in full up front on these types of jobs. The renter kept hounding our crew wondering why we were not drying his side. We simply told him we were awaiting payment for the work on that side. The one thing I do agree with is that the dumpster was left in the driveway too long. The office thought the crew had it pulled and vice versa. We had 60 water jobs come in over a period of 3 days and this detail was missed. When they called us a month later to tell us, we had it pulled the next day. It doesn't belong to us, therefore we have no need to "store it " anywhere. I'm glad we provided quality work at a good price. The rest was either a misunderstanding or difference of opinion."

"Our company offers a free inspection during normal business hours, 8:00-4:30. We then determine if the job falls under our free estimate policy as well. Our estimator agreed to meet the homeowner after hours at 6:00 p.m. The homeowner clearly stated in the original phone call that the insurance company would be out there earlier in the day to determine if there would be insurance coverage or not.He clearly stated that if there was no coverage, he would not be doing the work. This was a whole house flood where the water ran for up to a week. This occurred 3-4 months earlier and the house sat empty. The house was covered in mold and would have to be torn down or gutted and rebuilt at a minimum. He also said that even if there was coverage, he might keep the money and not perform the repairs. We told him we would wait to see if there was coverage and then work with insurance company to determine the scope of repairs. This would have been a very extensive estimate that would not normally fall under the free estimate policy. He then called our office every 10-15 minutes for 2 days looking for his estimate. At that point he was told to please stop harassing us and that we would not be doing an estimate for him. As far as an "F" rating for responsiveness, punctuality and professionalism: We showed up at the time chosen by the customer (after hours), were on time and completed a free inspection. That is all we promised him."

"This review was just noticed on 06-16 and we felt it contained so many inaccuracies that it warranted an immediate response. Our company strives for total customer satisfaction. I find it ironic that the one bad review on this site was from someone that we didn't even perform any work for. We initially met [member name removed] on site to estimate repairs to her basement. She denoted that she had an insurance scope along with an additional out-of-pocket scope that she requested to be estimated. [member name removed] explained to me that she was not comfortable signing an agreement after I walked her through what we would be doing to repair her home. I told her that I could write her an estimate for the out of pocket work and if that scope looked accurate and cost effective, I would then have her sign an agreement and at that time I would contact her insurance carrier and get an estimate approved by them. As far as the 10&10 on the contract: Our contract does state that we receive 10 % for overhead and 10% for profit.This is covered by every insurance company. It is standard practice by everyone in the restoration business. This is for overseeing and managing the job. Every General Contractor charges at least this much, otherwise why would they do the work? For the record- we have NEVER charged anyone for work that hasn't been completed. This issue has never come up before. There is a "line item" in xactimate (the estimating software that every restoration and insurance company uses) that sets the price for each function performed. If we don't do a certain item, we don't charge for it and we don't get 10 & 10 on it. As for the "5 teams working under this company name and trying to improve our management because they have had several issues", I am not sure about what [member name removed] is referring to.This is nonsense. We are one company, in Roseville, with a team of dedicated and highly trained employees. We are always trying to improve our team and be a better company. There are no management issues. This shows with our rating on Angie's List and other sites such as the Better Business Bureau online. Not sure what [member name removed] means by that statement. When we asked [member name removed] why she didn't use her mitigation company for the repairs,as is the norm, she stated that the mitigation company claimed that they were approx. 6 months out on repairs. This typically means that the contractor anticipated further issues and used an exaggerated timeline to get out of the job. "Were 6 months out", typically means we don't want to work with you. I am sorry if [member name removed] was confused with the process, which she clearly was, based on the lack of merit in her complaints. Some of her statements are so far off base, i find them ridiculous. We are a quality, locally owned, family oriented company that strives for perfection from all employees from the owners on down. My only regret is that I didn't notice this review until now."