Founded 2008 • With Angi since July 2010
Disasters happen. When they do, we will be there. We will keep you operating and get your home/facility back to normal as quickly as possible. We offer complete emergency services through minimizing further damage and restoration of both building and contents for water, fire, bio-hazard, and storm disasters. Our commitment is to get your home/business back to normal as quickly as possible. We are certified in fire, water and infrared thermography. We use state-of-the-art technology which will assist to expedite the restoration process. We arrive on the scene quickly to minimize property loss and prevent secondary damage. It is our goal to salvage property and contents, saving you money in replacement costs.
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water damage restoration (19)mold removal (3)biohazard cleanup (1)well & water pump repair (1)
Showing 1-22 of 22 reviews
ROBERT M.
01/13/2023
Excellent Job
Description of Work
Early in October 2022, we suffered a disaster when our sink overflowed, soaking the kitchen, adjoining dining room, and laundry/storage room below in the basement. There was a significant water problem and we needed help from professionals who could repair the damage. Rapid Restoration, DKI, responded to our call immediately and spent four long days “mitigating” our water damage. They used advanced technology to find all the moisture and removed all the sheetrock and flooring that had been destroyed. Then they sprayed to kill any mold that might have formed, set up heaters, and thoroughly dried everything else. Our kitchen was completely gutted and the basement storage room lacked exterior insulation as winter approached. The “Rebuild” process took much longer than the “Mitigation”. While we waited for construction to begin, the company made a special effort to at least restore our insulation and provided us with a temporary sink which helped us avoid two months of restaurant meals. Finally, in mid-December, work began and, a month later, all work was completed. This was three months of high stress and disruption of our daily schedules but the Rapid Restoration crew tried to make the process as painless as possible. They take pride in the high quality of their work. Would I recommend this company to anybody who needs to be rescued from a disaster? Absolutely!
Category
water damage restoration
Cost
$30,000
Hire Again?
Yes
Janet W.
12/10/2020
The work was done on Tuesday, November 17th, 2020. Some equipment was left to dry out the area prior to sealing the floor. On Thursday, November 19th, 2020, someone came out to finish the job. However, some equipment was left behind and I called to have someone come and pick it up. No one came out and I had the equipment in my dining room area for Thanksgiving. To date, Wednesday, December 9th, still no one has picked up the equipment. Could you please send someone out to pick it up? I would like it removed before Christmas. Other than that, a good job was done.
Description of Work
Mold testing and remediation.
Category
mold removal
Cost
$850
Hire Again?
Yes
Service Provider Response
A 12 ounce nylon bag was left behind accidentally, and could have been moved anywhere out of the way. We attempted to retrieve it when contacted the first time. It was picked up yesterday within 12 hours of contact. We apologize for any inconvenience caused.Sarah Z.
11/25/2020
It went smooth and thorough and he gave us the information we needed to know. I was wanting to schedule something soon and they were able to come out two days after I inquired their services! Cant beat that. We also got a phone call explaining everything that was found for the air quality test and where to go from there. All their help was very much appreciated.
Description of Work
Mold Testing
Category
mold removal, biohazard cleanup
Cost
$375
Hire Again?
Yes
Jenna B.
01/10/2020
Rapid Restoration was excellent to work with on a water damage issue I had discovered. They worked with me on cleaning an affected surface as well as air quality testing so we could have exact information for the best health of the home. They were able to get started the same day and were professional and wonderful to work with from the first phone call through the completion of the job. Chad is very knowledgeable and his crew was great. It turned out that we did not need to take additional steps for remediation because the diagnostics came back without concerns. I appreciated that this team had the skill and abilities to provide information and work up possible plans from "best case to worst case scenario" then take the most fitting action. We found a perfect result for the home at much lower cost than could have been the case without such an honest exam. I had two other companies out to look and Rapid stood out in terms of timing, communication, assessment, and an efficient plan. I couldn't be happier and will definitely call them again and highly recommend them!
Description of Work
Area sealed off for walls to be scrubbed and surfaces to dry, air quality testing.
Category
water damage restoration, mold removal
Cost
$500
Hire Again?
Yes
Greg W.
04/18/2019
Terra C.
10/24/2018
The staff at Rapid Restoration were courteous, professional and friendly. They worked directly with the insurance company and worked around our schedule for planning the work. Our new floors look amazing and it couldn't have been any easier to work with this company!
Description of Work
Our water filtration system failed and ruined our wood floors
Category
water damage restoration
Hire Again?
Yes
Tammy P.
08/24/2017
Excellent - they got the job done in 3 days.
Description of Work
This is the 2nd time we’ve used DKI Rapid Restoration. The first time was for my mother’s home in 2015; the sewer backed up and basically flooded her basement. They were excellent for that service. On July 12, 2017, a tornado hit Forest Lake and a 15 ton tree fell on our home and basically split the home in two. We were in shock and really did not know what to do. Our bedroom and sunroom were open to the sky, had insulation, sheetrock, glass and debris everywhere. We called DKI and they responded quickly, took the stress off of us and took control of the debris removal, cleanup and helped us work with insurance after this devastation. Chad, Ryan, Randy were excellent – professional, courteous, ongoing communication/updates and incredibility knowledgeable. They put down floor protection throughout the house before they started hauling out the debris. They helped us sort out what could be salvaged (and not) – it was laid out and organized in the garage so we could easily see all of our belongings. It was also so nice not to worry about all of the different subcontractors and work that needed to be done. DKI coordinated it all – debris removal, tree removal, drycleaning (all of our clothes were covered in insulation), jewelry cleaning (I had 85 pieces of jewelry – all covered insulation), dumpster rental, etc. They also boarded up the side of our house that was open to the elements. All of this work was done in three days! I am so thankful for their excellent service and work. I highly recommend them!
Category
water damage restoration
Hire Again?
Yes
Paul R.
08/09/2017
Great job by the Rapid Restoration team! They responded immediately to get rid of the wet carpet, tile, and paneling and brought in professional-grade dryers and dehumidifiers. After the mitigation work was done we had them also do the restoration. We were under a lot of time pressure, as we had houseguests arriving less than 3 weeks after the damage occurred. The team was organized, professional, and worked like crazy to get everything restored and cleaned up before our first guests arrived. We were very impressed by their professionalism, know-how, and commitment to doing things right and meeting our deadline. Big thanks to Chad, Walt, Joel, Tom, Randy, Ben, Melvin, and Hunter! (Hope we remembered all the names correctly and didn't leave anyone out - you guys were great!)
Description of Work
Water damage to basement. Our dishwasher malfunctioned and water poured into our finished walk-out basement while we were away. The flooring in three carpeted rooms and a large area with linoleum tile all had to be replaced, and two walls with paneling and ceiling tiles all had to be replaced. The linoleum tile was asbestos-backed, so removal required abatement specialist.
Category
water damage restoration
Hire Again?
Yes
Sue G.
07/08/2017
They were very slow getting us estimates for the drying of the basement and getting it fixed after the drying was done (we did not have them fix it up). They were heavy-handed demanding full payment before doing the job. They told our renter they were leaving without drying their side since we had not completely paid. This caused our renter stress and stressed us out as well. It is well over a month and the dumpster is still in the driveway. Apparently it seemed like they found a decent place to store it (except I don't want it stored in the driveway). This is a big inconvenience. We reached out asking them to remove it and they didn't respond. We finally told them if they didn't remove it, we would fill it. They then responded. They never gave us the "certificate" showing who did the work. It was apparently an "oversight." All in all, the work was done fine, but it left us with an awful aftertaste. If they reply to this bad rating, I wouldn't believe a word they say. Save yourself a headache and to with a different company.
Description of Work
Our duplex had water damage. This company took out the damage and dried out the basement.
Category
water damage restoration
Cost
$7,500
Service Provider Response
Estimates were provided in a timely manner before the drying was done. That's what we charged them off of. We did ask for full payment before starting the job. It was an out of pocket water mitigation job, it is standard practice in our industry to collect in full up front on these types of jobs. The renter kept hounding our crew wondering why we were not drying his side. We simply told him we were awaiting payment for the work on that side. The one thing I do agree with is that the dumpster was left in the driveway too long. The office thought the crew had it pulled and vice versa. We had 60 water jobs come in over a period of 3 days and this detail was missed. When they called us a month later to tell us, we had it pulled the next day. It doesn't belong to us, therefore we have no need to "store it " anywhere. I'm glad we provided quality work at a good price. The rest was either a misunderstanding or difference of opinion.Julie W.
01/15/2016
Estimate was free and went well. I would have considered this to be a small job. The estimate was very detailed and done in a timely manner. I did find a square footage error in the first estimate which was corrected. They added an additional cost in the adjusted estimate which was quite annoying and had it been greater than it was, I would have turned them down just for that. The estimator was pleasant and seemed well informed on the matter of mold remediation. I had multiple questions for the estimator after his visit and he was always quick to respond. I did ask for a copy of their insurance which I did not get, fortunately there were no issues, but because of the length of time they'd been in business and all the research I'd done, I wasn't too concerned. The team came on time within a few days of me getting the paperwork to them. I was impressed with the care the team took while in my home and the team leader's knowledge of the work needing to be done. A side note - I am extremely picky and generally go into hiring a contractor well researched in all the aspects of the job. The work was performed quickly and they cleaned up as to what I would expect. They had taken pictures of the process as the room was sealed off and I was unable to view the process myself. I appreciated the option to put their payment on a credit card.
Description of Work
Removed moldy wall board and prepped for new wall board.
Category
water damage restoration
Cost
$830
Hire Again?
Yes
Alice S.
07/07/2015
After an emergency you want someone to be kind and understanding and their staff were all completely professional. Every phone call and service technician were very professional. The staff was respectful of my home and family during the cleaning, they did an excellent and detailed job and I would highly recommend their services to others. The service professional walked me through all the work he completed and even did some extra cleaning near the fire area.
Description of Work
Rapid Restoration professionally cleaned my oven after a fire (I used a fire extinguisher). Rapid Restoration was quick to help me with my oven cleanup after a fire Rapid Restoration was quick to help me with my oven cleanup after a fire Rapid Restoration was quick to help me with my oven cleanup after a fire. After an emergency you want someone to be kind and understanding and their staff were all completely professional. The staff was respectful of my home and family during the cleaning, they did an excellent and detailed job and I would highly recommend their services to others.
Category
water damage restoration
Cost
$200
Hire Again?
Yes
Khalid O.
05/07/2015
They wasted my time and acted unprofessional when I complained. You will see from the company response the lies he tells. Attacking a potential customer is a way to win new customers. About his responsevenes Why would I want to meet with there estimator and waste time if it was not to get an estimate. Coming and looking at the property does me no good. Repeated promises to deliver estimate were bunch of lies. Insurance covered the damage and I 'll work with others who deliver the estimate they promised on doing this work. I called only after their promise of delivering the estimate to see what was holding things and they kept promising to finish by new dates and when they told me there was no estimate comming I gave the owner a chance to explain before posting my review.
Description of Work
I contacted them through home adviser to get an estimate on ta water damage repair job. They scheduled an appointment and promised an estimate on a week. The estimate never arrived and they kept saying tomorrow and finally they said there will be no estimate because insurance will not pay for the repair. When I contacted them there was no mention of insurance by me. I just wanted the repair. The insurance issued me a check for the repair and I'm working on the repairs.
Category
water damage restoration
Service Provider Response
Our company offers a free inspection during normal business hours, 8:00-4:30. We then determine if the job falls under our free estimate policy as well. Our estimator agreed to meet the homeowner after hours at 6:00 p.m. The homeowner clearly stated in the original phone call that the insurance company would be out there earlier in the day to determine if there would be insurance coverage or not.He clearly stated that if there was no coverage, he would not be doing the work. This was a whole house flood where the water ran for up to a week. This occurred 3-4 months earlier and the house sat empty. The house was covered in mold and would have to be torn down or gutted and rebuilt at a minimum. He also said that even if there was coverage, he might keep the money and not perform the repairs. We told him we would wait to see if there was coverage and then work with insurance company to determine the scope of repairs. This would have been a very extensive estimate that would not normally fall under the free estimate policy. He then called our office every 10-15 minutes for 2 days looking for his estimate. At that point he was told to please stop harassing us and that we would not be doing an estimate for him. As far as an "F" rating for responsiveness, punctuality and professionalism: We showed up at the time chosen by the customer (after hours), were on time and completed a free inspection. That is all we promised him.John B.
03/03/2014
We are completely dissatisfied with this company. Part of our work would be covered by insurance and part would not. The company would not give us a bid for work covered by insurance unless we first signed documents stating that we would use them for all work and that if we changed our minds we would pay them for all work and materials provided, their time for preparing the estimates, and the full 10% profit and 10% overhead as stated on the estimate. I wouldn't receive an estimate until after I signed, so as soon as they provided an estimate I would owe them for time completing the estimate and 20% of whatever they estimated. We did not feel comfortable with this arrangement. I asked to talk with their supervisor at which time I was told there are about 5 teams working under this company name and they are trying to improve their management because they have had several issues. This gave me further reason to distrust this company and made me wonder how they could have a high rating on Angie's list.
Description of Work
Inspect work to begin preparation of bid
Category
water damage restoration
Service Provider Response
This review was just noticed on 06-16 and we felt it contained so many inaccuracies that it warranted an immediate response. Our company strives for total customer satisfaction. I find it ironic that the one bad review on this site was from someone that we didn't even perform any work for. We initially met [member name removed] on site to estimate repairs to her basement. She denoted that she had an insurance scope along with an additional out-of-pocket scope that she requested to be estimated. [member name removed] explained to me that she was not comfortable signing an agreement after I walked her through what we would be doing to repair her home. I told her that I could write her an estimate for the out of pocket work and if that scope looked accurate and cost effective, I would then have her sign an agreement and at that time I would contact her insurance carrier and get an estimate approved by them. As far as the 10&10 on the contract: Our contract does state that we receive 10 % for overhead and 10% for profit.This is covered by every insurance company. It is standard practice by everyone in the restoration business. This is for overseeing and managing the job. Every General Contractor charges at least this much, otherwise why would they do the work? For the record- we have NEVER charged anyone for work that hasn't been completed. This issue has never come up before. There is a "line item" in xactimate (the estimating software that every restoration and insurance company uses) that sets the price for each function performed. If we don't do a certain item, we don't charge for it and we don't get 10 & 10 on it. As for the "5 teams working under this company name and trying to improve our management because they have had several issues", I am not sure about what [member name removed] is referring to.This is nonsense. We are one company, in Roseville, with a team of dedicated and highly trained employees. We are always trying to improve our team and be a better company. There are no management issues. This shows with our rating on Angie's List and other sites such as the Better Business Bureau online. Not sure what [member name removed] means by that statement. When we asked [member name removed] why she didn't use her mitigation company for the repairs,as is the norm, she stated that the mitigation company claimed that they were approx. 6 months out on repairs. This typically means that the contractor anticipated further issues and used an exaggerated timeline to get out of the job. "Were 6 months out", typically means we don't want to work with you. I am sorry if [member name removed] was confused with the process, which she clearly was, based on the lack of merit in her complaints. Some of her statements are so far off base, i find them ridiculous. We are a quality, locally owned, family oriented company that strives for perfection from all employees from the owners on down. My only regret is that I didn't notice this review until now.Carla C.
08/29/2013
At the recommendation of our plumber, we used Rapid Restoration after we had an issue with leakage in our walls. They returned our calls promptly, came out the same day for service, and went above and beyond the call of duty to insure we had no issues. They gave us excellent service overall.
Description of Work
After a water pipe broke in the wall behind our stove, they came in with their specialty equipment and got the first floor and basement walls dried out in approximately 2 days.
Category
water damage restoration
Cost
$500
Hire Again?
Yes
James P.
06/13/2013
unknown
Description of Work
We had a toilet leak from our second story down through our kitchen ceiling. I called them in for a quote and they came in the same week, pointed out the issues and explained how we could fix it ourselves. Very helpful and didn't charge a dime!
Category
water damage restoration
Hire Again?
Yes
Joe O.
05/08/2013
Rapid Restoration helped me out after my laundry room flooded last December. They were very courteous, timely, and helpful throughout the entire process. I truly felt they were on my side and had my best interest in mid. The work done was done quickly and was of very high quality. I would recommend Rapid Restoration to anyone in need of some restoration work done their home.
Description of Work
Rapid Restoration helped me out after my laundry room flooded last December.
Category
water damage restoration
Cost
$2,300
Hire Again?
Yes
Stefanie F.
03/25/2013
When my basement flooded on a Friday night, I was fortunate to find Rapid Restoration. They were out within an hour to clean up! They also had great contractors to help repair/replace the water damage. Both Chad and Dave were great to work with and very helpful at a stressful time. Even the insurance adjuster was impressed with their work when she came over to estimate the damage. Highly recommend!
Description of Work
Cleaned up over an inch of water from flooded basement. Hired great contractors to replace flooring and trim.
Category
water damage restoration
Cost
$7,000
Hire Again?
Yes
Kelly W.
03/19/2013
From the start I had to do nothing but let David and his team in...3 days later problem was solved!
Description of Work
Had a leak in the back of my kitchen that threatened to destroy all the drywall and ceiling in the basement of my home. David Gates and his team came out the same day I called, diagnosed the problem and saved me from having to tear out all the drywall
Category
water damage restoration
Cost
$1,200
Hire Again?
Yes
Marcy & Jim B.
08/10/2012
They respond very quickly. They are an excellent company. They are very polite. They take care of the problem directly without trying to do extra things that you don’t need. We have used them before and they always do a good job.
Description of Work
They had to put on a sump pump cover.
Category
wells
Hire Again?
Yes
Kristen P.
02/10/2012
Rapid Restoration responded immediately to our phone call, they were on-site within one hour. David Gates was professional and knowledgable. He answered all of our questions and addressed all of our concerns. He walked us through the insurance process.
Description of Work
Rapid Restoration mitigated severe water damage behind a 120+ year old buffet then restored the wall and buffet to perfection.
Category
water damage restoration
Cost
$6,700
Hire Again?
Yes
Tiffany P.
12/15/2011
Rapid Restoration responded quickly to our call about water in our basement. They got the clean up process going right away. They also replaced the carpet that had been damaged. We were pleased with the service.
Description of Work
Rapid Restoration cleaned up the water in our basement and replaced the damaged carpet.
Category
water damage restoration
Cost
$8,000
Hire Again?
Yes
Brian R.
05/22/2011
Rapid Restoration did a terrific job for us! At 5:00am Sunday morning, we had an unexpected water leak on our main floor that went down through the basement ceiling. Dave Gates from Rapid came to our house within 1 hour of our call. His crew members arrived shortly after and set up blowers to dry the carpet, ceiling and wall where the leak occurred. Dave and his team's fast action was able to save most everything. The ceiling was the main repair/replacement and they did a professional knockdown and painting job. Dave and his team made all the repairs and got us back to normal within a week. Dave was also instrumental in dealing with our insurance company to ensure we were reimbursed fully. Rapid Restoration did a great work for us, were reliable and we would recommend them to anyone.
Description of Work
Dry carpets, walls. Clean carpets. Drywall repair in ceiling and walls. Knockdown painting on ceiling and painted walls.
Category
water damage restoration
Hire Again?
Yes
Other Information
Services Offered
Services Not Offered
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Licensing
Licensed
- Trade License Number
- BC637028
- Trade License Locale
- Minnesota
- Trade License Authority
- Minnesota Department of Labor and Industry
- Trade License Expiration
- 03/31/2023
Bonded
Insured
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