They came out to clear a pipe in one of my duplexes. The drain had backed up, and I had water in the basement, AND I was out of town. Such a nightmare situation. I called them from Texas and they did send a crew out, and they got water flowing through the pipes again. It cost a pretty penny – $430 just for the cleaning. Here's the deal: they didn't actually clean the pipes. They broke through the mess of tree routes that I had growing in the sewer just enough to let water flow through. Fast forward 10 more days and I had the same issue. They came out because it was "guaranteed," and repaired it again. 10 days later, the SAME THING happened, they send a crew, and then they sent their video guy to "take a closer look at things" because it's had so many issues. The video guy was very kind, and he snaked the camera down there. It got stuck at one point and he basically said "Okay I can't even get the camera past this point it must be broken." We went outside and he found where his camera was, and it required ripping up the street to get to the repair. He said it would cost about $15K to fix, and they could do it in the next 2 days. I trust Cichy's a ton with this kind of work, so I called them. They were too busy to come out, but they told me to call Drain Busters and have them do the video. Drain Busters does cleaning & video, but NOT pipe repair. They said that cleaning the drain properly will take care of the roots. You don't need to rip the street apart to deal with roots. He did find a small crack at the top of a pipe that could eventually (10 years) need to be fixed, but I don't need to shell out that much cash right then & there. Don't use Roto Rooter for anything! Their goal is selling you on big ticket repairs that you don't need. They are a nightmare. Use Cichy's for digging / major repairs; drain busters for video & cleaning, and if those guys are too busy, Ron the Sewer Rat is another good company.