Roto-Rooter Plumbing & Water Cleanup

Plumbing, Drain Cleaning, Sewer Cleaning,

About us

When you need an emergency plumber or a drain cleaner, call Roto-Rooter Plumbing & Water Cleanup. Your fast & reliable plumber can fix any plumbing problem, including sump pumps, toilet repair, faucet repair, faucet replacement, garbage disposals, water heaters, bathtubs, showers, and outside faucets. Roto-Rooter is best known for drain cleaning & sewer cleaning. We fix drain clogs, clogged toilets or sinks, blockage of main sewer lines, slow draining shower and bathtub drains, sewer lines and leaking or burst pipes. We also specialize in water damage restoration & water cleanup services. We can fix and clean up your flooded basement too. Roto-Rooter is a 24-hour plumber near you and provides emergency service.

Business highlights

90 years of trusted experience
Se Habla Español
Emergency Services Offered
Eco Friendly

Services we offer

Plumbing, Drain Cleaning, Sewers, Sump Pumps, Excavating, Waterlines, Pipework, Water Heaters, Septic Tanks, & Video Camera Line Inspection.

Amenities

Free Estimates
Yes
Senior Discount

$100 off

Emergency Services
Yes


Accepted payment methods

American Express
Check
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.4794 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
61%
4
13%
3
5%
2
4%
1
7%


Rating CategoryRating out of 5
quality
4.6
value
3.9
professionalism
4.6
responsiveness
4.7
punctuality
4.7

Filter reviews by category

Showing 1-25 of 794 reviews

Ernie P.
01/2025
5.0
drain cleaning
  + -1 more
The plumber did a great job and came out within the hour. He gave me a quote after looking at the job and then when right to work.
Description of Work: Drain cleaning

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Jeff E.
04/2024
5.0
plumbing
  + -1 more
Quickly completed work, cleaned up area.
Description of Work: Clogged kitchen drain.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$480

Rochelle T.
05/2023
1.0
drain cleaning
  + -1 more
Service guy wanted $800 just to install a toilet!!!
Description of Work: Toilet install
Rating CategoryRating out of 5

Mitchell S.
02/2023
1.0
sewer cleaning
  + -1 more
TL;DR - Do not use Roto-Rooter for any drain services. Employees work on commission and will sell you unnecessary sewer line repairs using scare tactics. Sewer line cleaning was insanely expensive, they didn't put all the floor drains back together fully, and sewer line needed to be cleaned by a 2nd company because it was not fully cleared. Story: Our sewer line backed up on Sunday, February 26. As it was the first time experiencing something like this as a homeowner, I panicked and called the first number I could find with good reviews. That happened to be Roto-Rooter. I will start by saying that I am thankful that they came out on a Sunday and cleared my sewer line. That is where my appreciation ends. Once the sewer line was cleared, they brought out an 'excavation field supervisor' with a camera who scoped our sewer line. He had me watch as he did it, showing me where my sewer line was supposedly broken with a 2in offset. He continued to show me other areas where there were supposedly cracks, roots, and other things that he told me needed to be addressed. I was told that this was an emergency and that the entire sewer line needed to be replaced due to the broken section. The project would require excavation of the yard to access the broken pipe and insert a liner and would cost $17,000+. I got a 2nd opinion the next day. I was told right away that my sewer line was NOT BROKEN AT ALL and the supposed broken section was actually concrete slurry on the inside of the pipe, likely from when the pipe was installed. The 2nd company cleared the concrete slurry from the pipe and provided me with a video, all for ONE THIRD of the cost of the original sewer line clearing by Roto Rooter ($700 for two lines). The 2nd company said my sewer pipe was fine and didn't recommend any repairs. I sent my copy of the sewer line video to a 3rd company and they agreed - my sewer pipe was in "great shape" and did not require any repairs. The Roto-Rooter employee who scoped my sewer pipe was either incompetent or malicious. How did he not know that the mass in my pipe was actually concrete slurry? The top of the pipe was still flush, indicating no offset. If he did know it was concrete slurry and not a broken pipe, he was purposefully trying to sell me unnecessary costly and disruptive repairs.
Description of Work: Sewer line cleaning. They tried to sell me additional repair services I didn't need after incorrectly telling me my sewer line was broken.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0

$700

Dan C.
07/2021
1.0
plumbing
  + -1 more
Job was done properly, but they really gauged on pricing - compared to other plumbers. Be very careful with them.
Description of Work: rebuild a toilet tank, install new shutoff valve
Rating CategoryRating out of 5

Pat K.
09/2019
1.0
plumbing
  + -1 more
I went terrible. They said that they would come between 10:00 and 2:00 and call ahead. They called but said they can't come until tomorrow. When I asked why they took my appointment they had no answer. Their phone skills also were terrible. I tried escalating to higher supervisory levels and still got no satisfaction. I will never use them again and hope that other people also DO NOT USE THEM!!!!!!
Description of Work: Simple repair of a cooper water pipe

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Ann C.
02/2019
5.0
plumbing, sewer cleaning
  + 0 more
In the middle of a polar vortex, my bathroom sink drain backed up into my tub. I was concerned that my sewer pipe was frozen. I called Roto-Rooter as they had good reviews on Angies List and offered 24/7 service. Their technician Tim got to me in about five hours. By the time he arrived, the problem seemed to have resolved (perhaps due to turning up the heat quite a bit.) Tim checked things over carefully and was very informative. I was impressed and appreciative.
Description of Work: Potential frozen sewer pipe

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kathleen G.
01/2019
5.0
drain cleaning
  + -1 more
The tech came, did the work and left. Courteous and efficient.
Description of Work: Clean out the pipe to the street

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Andrea V.
01/2019
5.0
excavators, plumbing, drain cleaning
  + 1 more
Very well. Very prompt and efficient. Good about coming out on the same day. Will definitely contact them for any future plumbing issues I have.
Description of Work: Worked on line to sewer. Cleared it and put in a liner to keep tree roots out of it.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,250

Kathleen G.
01/2019
5.0
sewer cleaning, drain cleaning
  + 0 more
Technician was prompt, friendly, courteous, and efficient. Have relied on Roto-Rooter for service for years now. Seem to need to call on them about every 2-3 years. Will definitely call them again.
Description of Work: Slow-draining/clogged pipe out to the street.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

John C.
01/2019
5.0
plumbing
  + -1 more
Quickly and professionally. A follow-up video recording of the line was promised and delivered by a different person a few weeks later.
Description of Work: Clean out sewer line from house to street

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Garth B.
12/2018
5.0
plumbing
  + -1 more
It went well. They arrived the same day and snaked out the drain line to perfection. A man stopped by for a pre-visit to evaluate the situation. The technician arrived shortly after and even helped move the clothes washer out of the way as well as move it back when he finished. I was even able to use a coupon that I found on-line to decrease the cost by $50.
Description of Work: Sewer Line draining very slowly and backing up to overflowing into the utility tub

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$289

Diane B.
11/2018
2.0
plumbing
  + -1 more
Scheduling didn't go as expected. I got several calls to tell me that they were running behind and would call me again to let me know when and if they would get to me that day. They did get to me near the end of the day. I needed two faucets installed (customer provided). I was not prepared for the cost. It was $788 for two faucets (labor only) and he was done in less than 40 minutes. He noticed that the sink was leaking because the seal between the sink and the counter had broken. Did he fix that? NO. He did point it out. The faucets were installed and they work, but they were VERY expensive and I can't understand the pricing. If I had turned him away based on the pricing, I would have owed a fee for his drive to the house to tell me that he was going to basically rob me. It was bad. We won't make this mistake again. ROTO ROOTER is not a good provider.
Description of Work: I needed two sinks installed in my house. One in the kitchen and one in the bathroom.

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
2.0
responsiveness
3.0
punctuality
3.0

$788

Mrs. Francine S.
11/2018
2.0
plumbing, drain cleaning
  + 0 more
It did not go well at all. They helped me as much as they could (they said), but I still am having problems. My basement still floods, and my house still stinks like sewer..I don't know what I am going to do......
Description of Work: My main drain.

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

$300

Chris O.
11/2018
1.0
plumbing, septic tank
  + 0 more
After going through all info with customer service told oh no we do not service Lindstrom
Description of Work: Trouble with drain back up

Rating CategoryRating out of 5
responsiveness
1.0
punctuality
1.0


Alex S.
10/2018
4.0
plumbing
  + -1 more
fine-we had work area cleared. Guy went right to work. Problem solved in about 15 minutes. Gopher was cheaper, but they all seem to have a flat rate.
Description of Work: drain clog

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Angeli H.
09/2018
3.0
drain cleaning
  + -1 more
The issue was just a minor clogged issue, at least that's what the technician said. i think there are too pricey for the same type of job and level of service that you can avail from other company. My suggestion is to look around first in Angie's List reviews, and consider those that will give you the best value for your money. I have been using Angie list for company reviews and so far most of the company we hired last time did a great job and competitive price. Unfortunately, on this one I completely forgot to shop around first. Lesson learn.
Description of Work: basement drain cleanup and main line drain clean up

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$509

Kyle B.
08/2018
1.0
plumbing, water heater repair, drain cleaning
  + 1 more
The plumber came out to "fix" my problem. A seal was leaking. The plumber took a short cut and just tightened it with a wrench... 2 mins of work for $300 plus. Guess what??? It started leaking again because he didnt fix the reason the seal came loose in the 1st place. I called them to fix it correctly this time, but they wanted to charge me another $300 plus!!! TO FIX THE SAME PROBLEM HE DIDNT FIX THE 1ST TIME!!! I got my handy man (who I should have called 1st) to fix it 100%. This place was a joke. Go with a plumber that doesnt work for a big company, he will take pride in his work and not take short cuts like this company.
Description of Work: Leak in pipe

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$350

Mark C.
08/2018
5.0
plumbing
  + -1 more
The plumber did a great job. He was finished in 30 minutes
Description of Work: I had a clogged drain in my bathroom.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$339

Tim D.
08/2018
1.0
plumbing
  + -1 more
I discovered a leak in the laundry room on Wednesday evening and called around to get a plumber to come out and correct the problem. RotoRooter scheduled an appointment for between 10:00 a.m. and 2:00 p.m. on Friday, and I arranged to work from home on that day in order to let him into the house. At 2:45 p.m. Friday I called to find out what had happened to the plumber and was told that all of their plumbers were still working on jobs taken even earlier in the morning and that they would have to reschedule for Monday or Tuesday. I will now try to find another plumber late Friday afternoon because RotoRooter overbooked and apparently treats a four-hour commitment window as giving them four days to get to a job that I scheduled with the expectation of some response. This is a slipshod, unprofessional way to run a company.
Description of Work: Leak in the Laundry Room

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Aaron W.
07/2018
1.0
plumbing
  + -1 more
Had service scheduled four days for plumbing estimate/repair. Never showed up, nor called to cancel. Scheduled to have an estimate/repair today from open window of 8am to Noon, I took PTO from work to stay home for the services to be rendered . Never showed nor received a call/update from company that they would be late. I inquired after the window eclipsed to see if someone was still coming out and was told that they were, "too busy" today and had to cancel. Asked to be connected with manager and he refused to apologize and proceeded to talked over me.
Description of Work: Plumbing Pipe Repair

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


Aaron W.
07/2018
1.0
plumbing, drain cleaning
  + 0 more
Had service scheduled four days for plumbing estimate/repair. Never showed up, nor called to cancel. Scheduled to have an estimate/repair today from open window of 8am to Noon, I took PTO from work to stay home for the services to be rendered . Never showed nor received a call/update from company that they would be late. I inquired after the window eclipsed to see if someone was still coming out and was told that they were, "too busy" today and had to cancel. Asked to be connected with manager and he refused to apologize and proceeded to talked over me.
Description of Work: No Show For Plumbing Service

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0


Vanessa M.
06/2018
5.0
plumbing
  + -1 more
Very polite and professional, if I ever have water back up in the basement again I'll definitely use them again.
Description of Work: Snaked drain

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Vanessa M.
06/2018
5.0
plumbing
  + -1 more
Went well, they snaked the pipe three times removing the debris that had contributed to the backup of water in the basement that happened when doing laundry.
Description of Work: Sewer pipe cleared

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Devon M.
06/2018
1.0
plumbing
  + -1 more
We had an emergency leak we needed help with, and we scheduled 3 days out. Against better judgment, we decided to give Roto-Rooter a shot based on many positive reviews. We were given a time window, and towards the end of the window on the scheduled day of service, a call center rep called to see if anyone had called us two hours earlier, as their log said. We confirmed that we had not received any call. The call center rep then said that no one would be available anyway, and that they'd like to reschedule the next day or two. We decided to cancel in hopes of working for a more customer-oriented firm. I found the experience very unprofessional, and I would caution that this feels like working through a high volume call center that has no interaction with the field. If you're open to taking the risk of a cancelation, then this is your shop.
Description of Work: Pinhole leak

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Contact information

14530 27th Ave N, Plymouth, MN 55447

http://www.rotorooter.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Insured

Licensed*
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Drain Cleaning,
Sewer Cleaning,
Water Filtration and Softening

FAQ

Roto-Rooter Plumbing & Water Cleanup is currently rated 4.4 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Roto-Rooter Plumbing & Water Cleanup accepts the following forms of payment: American Express,Check,Financing Available,MasterCard,Visa
Yes, Roto-Rooter Plumbing & Water Cleanup offers free project estimates.
No, Roto-Rooter Plumbing & Water Cleanup does not offer eco-friendly accreditations.
No, Roto-Rooter Plumbing & Water Cleanup does not offer a senior discount.
Yes, Roto-Rooter Plumbing & Water Cleanup offers emergency services.
No, Roto-Rooter Plumbing & Water Cleanup does not offer warranties.
Roto-Rooter Plumbing & Water Cleanup offers the following services: Plumbing, Drain Cleaning, Sewers, Sump Pumps, Excavating, Waterlines, Pipework, Water Heaters, Septic Tanks, & Video Camera Line Inspection.

Contact information

14530 27th Ave N, Plymouth, MN 55447

http://www.rotorooter.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day