A Aart's & Tim's Quality Plumbing

The following review is for Sean Harris. I had my home built in Maple Grove in 1986. Being widowed, I never had anyone who could keep up on my repairs and/or updates regarding my plumbing issues. Sean came out last fall for the first time and did repair my front yard outside faucet that was dripping. This spring when turning my outside faucets, the front faucet was still dripping. At the time of booking an appointment for Sean to return and repair the faucet, I also booked for him to check out my sump pump (it was the original one from when the house. In the last months, I have had Sean out to replace that outside faucet, replace my sump pump, replace both outdated toilets, and do a repair in the shower in the lower-level bathroom. Each time, Sean gave me the price for each repair/replacement before doing any work. He always very professional and polite. Since I am battling cancer, he was very cautious to wear a mask. I will always call Tim’s Plumbing and request for Sean to return with any future repairs/replacements I will have. I wish I could give him a 10 Star ranking!!!!!!

I made an appointment with them to check my heater which was not working , I was told they charge $175 to check and diagnose the heater , when the plumber Sean came he charged me $421 , he then presented me with 2 options one was to try and change couple of pieces for $1555 and see if it worked or replace the heater for $5555. When I asked him why you charging me $421 when I was told it is $175 he said he is charging for his time . Was not the $175 were supposed to be for his time and to come check and diagnose the problem with the heater ? This is totally money hungry company and using people in difficult situations , look at their BBB rating most of the complaints about them charging people extra for things and above their quotes.

The install went well. I plan on using them again.

Osseo is hundreds of miles from Dilworth. I am not sure why this company was recommended. No contact was ever made.

I could not have been more pleased with the work Lonn did to find and fix a leak above my ceiling and then replace my kitchen faucet. He arrived on time, quickly diagnosed the problems, answered all my questions, gave honest advice, and then did expert work. If I ever need a plumber again, A Aart's & Tims will be my first call!

The plumber arrive as scheduled. He was very friendly and professional. He made a few suggestions on what needed to be done and did take care of a couple of things beyond my initial request. I would recommend him.

They (Josh) rebuilt the faucet and augered the toilet. It took less than an hour to complete the work on everything.

Lonn arrived on time. He explained everything he was going to do, and verified the price for the water heater and city permit. He laid tarps down to protect our carpeted floor and stairs, and cleaned up after he was done. He also noticed that some of our pipe ceiling hooks/hangers were broken and he replaced those. They took the old water heater away the same day.

From intial phone call to the finished project, things rolled well. The price was in estimate and was the high end of competitive.

Very well. All personnel were pleasant and professional. Received call later that day to check to see that all was taken care of.

Terrible. On May 31 2017 , Lonn from AAArts and Tim's Quality Plumbing came out to our house to assess what was needed to fix both our bathroom faucet’s. He determined it needed faucet cartridges and my husband showed him that he had already purchased 4 just in case he would need them. He repaired one faucet by replacing the cartridges. He then went to work on to the 2nd sink faucet. He was able to get one cartridge replaced. He then tried to remove the 2nd faucet handle and was having trouble getting it to loosen and sprayed WD40 on it a couple of times and tried turning it with his wrench and afterwards said something to my husband like “that didn’t sound good.” When he turned the water on from below and turned the faucet handle -water began to shoot out of the handle. He then advised us the faucet was broken and we needed to get a new one. He was not concerned -he did not apologize, and there was no advance warning to us that he might break the faucet. He simply said something like "things like this happen". We then asked him how much he would charge for the service (since he broke the faucet), he still wanted to charge us the full price of $219.00. We said that would not be fair, and I asked him was he insured and he replied "no". which was untrue as their information on Angie's List clearly shows they are insured. Again, he was uncaring , never apologized, did not offer to put in a new faucet for free, and no other compromise was offered. We asked him how much he would charge to put in a new faucet when we received them and he said $200.00 each. He simply wanted his money so he could leave. Finally, after my continued pleas with him about the unfairness of this situation-he agreed to charge us the trip charge of $129.00. We paid him but were not satisfied with the damage he did to our faucet, and the fact that he left the sink dirty, and the faucet handles off the faucet. In addition, the pipe underneath the sink was dripping so we had to put a bucket there to catch the water. I emailed the president afterwards and simply asked for our $129.00 back since we had to get 2 new faucets (our current model had been discontinued), pay someone to install them, and pay extra money on our water bill for the leak. And he said all he could do was give us a "half off" gift certificate for future work-which was unacceptable because we would hire them again.

Great! They came sooner than expected did a great job and cleaned up. Even refunded $50 after I found a coupon from them :)

Quick service that went well. Replaced some old parts. Will use again.

They were very quick, professional and priced about what you expect for a plumber.

Great, the 2 techs were professional and courteous

Mark Moengen performed the work and his craftsmanship is truly first-rate. He was able to provide necessary structural modifications to secure the valve assembly and had us back in operation promptly. I called late afternoon for an appointment and Mark was at our house the following morning at 8:30. Mark has many years of experience and it really shows. I highly recommend Mark and his company - this is the only plumber that I will deal with going forward.

Showed up on time and got the job done. Only complaint is that the basement floor was only partially cleaned up. It was a mess from the water backing elsewhere so we had cleaning to do anyway but I'm not sure how cleanly a bathroom or kitchen job would be cleaned up afterward.

The initial call went smoothly, and I received an accurate estimate of the problem and cost. The person I spoke with told me there were a couple of people ahead of me and that I could expect someone to become available in about 2 hours. He also told me not to flush the toilet or use the drains if I could help it. I really appreciated how quickly someone answered my call and responded to my need for a plumber. In less than 2 hours, a plumber (Mark) called me and told me he would be there in 15 to 20 minutes at the most. And he was! How great is that? Mark was friendly and professional. He quickly assessed the situation and determined that there was a clog in the main drain. He worked hard and cleared the drain out to the city sewer line. I have never seen anyone work so hard and efficiently.

The initial call went smoothly, and I received an accurate estimate of the problem and cost. The person I spoke with told me there were a couple of people ahead of me and that I could expect someone to become available in about 2 hours. He also told me not to flush the toilet or use the drains if I could help it. I really appreciated how quickly someone answered my call and responded to my need for a plumber. In less than 2 hours, a plumber (Mark) called me and told me he would be there in 15 to 20 minutes at the most. And he was! How great is that? Mark was friendly and professional. He quickly assessed the situation and determined that there was a clog in the main drain. He worked hard and cleared the drain out to the city sewer line. I have never seen anyone work so hard and efficiently.

Lonn has come out several times for problems. He is friendly and intelligent and helpful with his advice. We always ask for him by name.

He did the work quickly and professionally, showed up in the timeframe scheduled, and honored the price I was quoted, so I was very happy with their service. I called ahead of time for an estimate and was debating about having them do both since I had already bought a sump pump and was debating about doing the work myself and they said they'd give me a $50 discount for doing both at the same time. When they wrote up the bill, I mentioned that and he honored that discount. He also gave me an estimate for a water softener (they use the Fleck water softeners, which are high quality).

I was hoping that I could get a plumber to fix my toilet on the same day that I called for service. They went out of their way to make sure to get to plumbing problem was fixed the same day that I called and fit me into their schedule so I could still make it to my medical appointment that day. The plumber and the scheduler were very kind and professional. Sean told me what he suggested to repair the toilet and that I would have a one year warranty on parts and labor on the work. The work was done in a timely manner and the bathroom was left as clean as before any work was performed .

Severe misunderstanding on whether they wanted me to pay for haul away of old water softener. This was a huge shock to me. I asked the person to leave, and that I wouldn't be trusting a company that plays pricing games like that, especially when I know the price they paid for the water softener. I knew I was paying quite a bit for the install cost, but I was fine with giving them money for a good install, but not for reneging on haul away costs. Tim the owner called me, and really wanted to make things right. I gave him another chance, and Sean came back out and installed the water softener. PBC board on the head unit was defective, and Sean went back to the shop to get a new one to fix it. Unit seems to work as advertised. Company seems reputable, but I am dismayed that a misunderstanding with the haul away cost could happen like this, for a company that has been in business for so long. I had 3 other projects that I wanted to get quoted from them while they were here (2 shower problems, and a outside faucet shutoff valve that leaks. I did not have them quote this while he was here. I want to ensure the quality of the water softener install for a few weeks, before I give them additional business.

I called and they said the could have someone here within a couple of hours and they would call when they were on the way. They called in less than an hour and said he would be here in 20 minutes. He, Mark, arrived and hadbit fixed within 30 minutes. He was very polite and respectful.

The guy who did the original bid retired and was replaced by Tim (not owner-Tim). What a disaster. First, he came to set the shower pan - and charged us an additional $600 for it. We had some cement floor repair work done in advance of setting the shower pan and cement had gotten into the drain. He had to dig it out - painfully. I don't mind paying for work done, but we had no notice that it would be an extra $600 - otherwise we would have gone back to the cement contractors to fix it or done it ourselves. He just did the work and then charged us. Then he came back to set the fixtures: shower, sink and toilet. Toilet gasket was put on sideways. Shower walls were put on upside down and backwards. On top of that I got attitude when I said that setting the fixtures was part of the original invoice. Needless to say we hired another plumber to come in and clean up the mess left by Aart's. Very disappointed as this business came highly recommended. I have shared this feedback with them directly.