Soderlin Plumbing, Heating, & Air Conditioning

Didn't use them. Went with someone else.

The service and timeliness was fantastic but the price was outrageous.

The work was done efficiently and the repairman was pleasant and seemed to know what he was doing. I've had very little plumbing work done before and so was shocked at the cost.

He was two hours late and he didn't call, this was during a snow storm, but I would have appreciated a call. He wasn't apologetic for being late. He wanted to replace the water heater and duct work, when all we needed was a small valve replaced.

It went okay, it was just a lot of money for a combination gas valve & thermocouple. But we were sellng the house & felt we had to get it done, so we went ahead.

Good job, neat craftsmanship and great staff.

Pleasant. He came quickly, did the work and was cheerful.

Easy to make appointment for same day. Arrived during the time frame designated (3 hour window). Assessed problem and provided quickly. Promptly completed the work.

Soderlin checked my system. The serviceman determined that my furnace really needed a cleaning, and that since I hadn't drained my water tank (that feeds the radiators) in a while, I should have that done that on top of the cleaning. I asked if that was hard to do and he said that "that's why we're professionals." He cleaned the furnace and said that it wasn't in bad shape at all. Then he proceeded to take a hose, hook it up to the tank, and drain the tank into a bucket. Then, I believe, he filled the tank back up. That's it. He was condescending, and I think he implied that I needed a service when I didn't. I felt had.

Although we were grateful to get the leak fix, the price seemed quite high for a simple replacement of a section of pipe. The service provider was there less than 2 hours which is almost $250 per hour, and I still have to replace the drywall that was cut out.

The upside was they found a way to make a smaller hole in our wall vs. other bids, however that was it. The work was completed and seems to be fine, but it was done with very limited information and not a great attitude. The pricing was what they said it would be, but they did the absolute minimum. I was very disappointed as I was concerned about damage to our vintage tile and of course that is what happened. I think they should have put down towels in case the tile did come off so it could be repaired, but they didn't - even after I told them I was concerned about it. We were not offered a choice of fixtures. They apparently have standard stuff they use and that's it. There was very little flexibility, just a get in and get out attitude. If you have an older home and are looking for a good resource for plumbing, this is not the company to hire - or at least request someone who likes to work on older homes. Maybe fine on basic jobs, but we won't hire them again.

They charge a $59 fee for the estimate, but the plumber walked me though out what needed to be done and priced it out with and without breaking out the concrete. I broke out the concrete and save about $300. That seems a bit steep to break the concrete, but he show me how far to break it out, not a problem.

He knew exactly what he was doing. He was in and out of here quickly. I was really impressed with how quickly they responded (I called on Sunday and they were here on Monday morning).

The estimate of $677.00 seemed too high for the work requested. He stated it would be about a 2 hour job. I paid the $59.00 charge for him to come out and hired another plumber to do the job for less than half of Soderlin's estimate.

They (like almost all plumbers) charge to walk through the door. he gave me the estimate for the work. Soderlin works on a per job not per hour schedule. He was there a little less than 2 hours, so the job came out to $410/hr (not including the 10% discount!) The sink works, but I could have had it done for $300 or less if I had gone with a plumber that charges by the hour.

One of the burners was out of placement, so he couldn't do the test. He tried to get it back into place but it couldn't be fixed. So he just charged for a service call.

They were able to come the same day I called, within a couple of hours. He evaluated the problem and I thought the price was a little high. The access to the area where the pipe was, was very difficult to reach. It took 3 attempts and about 3 hours to seal the the leaking pipe, but it finally worked and after almost four weeks I have seen no sign of recurrence of the leakage.

It went very smoothly, everything as we had originally discussed. Excellent job with everything. Excellent communication. I have not had this kind of customer service in a long time. Amazing. I would hire them again in an instant to do anything related to plumbing/heating/air conditioning. An awesome company. And I was able to use a 10% off coupon through Angie's List to save quite a bit of money!

A leaky toilet led me to call based on ratings on Angie's List. Decided to have them look at other items as described. Called on Wednesday. They asked when would I like for them to come. I suggested Friday morning. They said fine and gave me a two hour window. Explained the visit would cost $69 before any work was done and they would give a written estimate on each item before asking if they should proceed. On Thursday I had to change the time to Friday afternoon, which they gladly changed. On Friday they called before coming and arrived on time. They checked all four items and gave estimate as follows: toilet - $139; faucet - $338 (later doubled est. before proceeding); chimney cap - 269 (he did not have the cap with him even though they knew that was one of the items); water heater - had no idea what was making the sound so no estimate was provided. I said to proceed with toilet only since cost for one hour faucet install (his est.) at $600 was to high.

When Ethan first came, he came the day that I called, which helped a lot, even if I had to wait a bit for the actual work. I wasn't sure how the estimate got to be what it was, since I was very tired (I had just returned from a trip). I called Jason, who called me back and broke down the costs: labor, overhead, and materials. He said that he knows they aren't cheapest, but stand by their work. Ethan and Mike worked professionally and hard, and cleaned up after themselves. Then Ethan walked me through what was done when they were finished. The toilet replacement seemed small for the space, but seems to function well. The work has been inspected by the city and now meets code.

Professional and thoughtful. I would have them come out and do work for me again in the future.

ON THE SINK JOB, THEY GAVE US A QUOTE FOR $900 & WE ENDED UP GETTING IT DONE ELSEWHERE FOR $300.

He rocked the house! He didn't try to scam us. Responsive and took care of our needs.

Wonderful. The plumber did not have the faucet on the truck, but had a runner go to the warehouse, pick up a new one and deliver it to the house, so all the work was completed in one day. Very polite and clean worker.

I am very happy with the outcome, even though we did not go ahead with the work. The plumber came on time and was very friendly and efficient. He listened to our concerns, talked us through the options and did not pressure us about doing the work.