Randy Lane & Sons Plumbing & Heating Inc

MY EXPERIENCE WAS GREAT. THEY WERE EXTREMELY ACCOMMODATING! THE PLUMBER WAS PROMPT AND EFFICIENT. HE EVEN GAVE ME SOME TIME WHEN HE WAS DONE TO TALK HIM ABOUT PLUMBING WORK I'VE BEEN PLANNING TO HAVE DONE. I'LL BE CALLING THEM VERY SOON TO START THE NEW PROJECT.

JIM AND HIS ASSISTANT WERE PROFESSIONAL AND COURTEOUS. THEY USED GOOD MATERIALS, CLEANED UP THE WASTE, AND WERE ON TIME. I ESPECIALLY APPRECIATED THEIR COMING OUT EARLY THAT MORNING AND BACK THE SAME DAY SO I COULD GET THE APPLIANCES REMOVED.

RANDY LANE WAS VERY BUSY AND WOULD NOT BE ABLE TO CLEAR THE PIPE FOR A FEW DAYS. THEY REFERRED ME TO ANOTHER COMPANY WHO DID AN EXCELLENT JOB.

THE OVER ALL EXPERIENCE I HAD WAS VERY GOOD. I PROVIDED THE NEW FAUCET AND SINK DRAINS WHICH THEY INSTALLED WITH NO PROBLEMS. THEY ALSO BROUGHT THE PLUMBING UNDERNEATH THE SINK, UP TO CODE AND INSTALLED SHUT-OFF VALVES I REQUESTED AFTER MAKING THE APPOINTMENT. THEY ALSO LET ME KNOW WHAT PART I NEEDED TO RE-INSTALL MY WATER FILTER ONTO THE NEW FAUCET. I HOWEVER, HAD TO REPLACE THE WATER FILTER, BECAUSE THE FILTER GOT STRIPPED WHEN THEY REMOVED IT FROM THE OLD FAUCET. IN THE FUTURE, I WILL PROBABLY PROVIDE THE PARTS FOR THE JOB. GOING TO MENARDS WAS CHEAPER THAN HAVING THEM PROVIDE THE PART.

MIKE CALLED AND SAID HE WOULD BE 1/2 HR LATE. ARRIVED WHEN HE SAID HE WOULD AND DID A VERY GOOD JOB IN A REASONABLE AMOUNT OF TIME.

I LIKE TO CONTACT SERVICE PROVIDERS VIA EMAIL BECAUSE IT GIVES ME A CHANCE TO FULLY ARTICULATE THE PROBLEM IN WRITING. WHEN I EMAILED RANDY LANE AND SONS, NO ONE GOT BACK TO ME (IT'S BEEN THREE DAYS AND WE'VE ALREADY HAD THE WORK DONE MY ANOTHER PLUMBER). IF A BUSINESS HAS AN EMAIL ADDRESS WITH WHICH TO CONTACT THEM, THEY SHOULD BE CONSCIENTIOUS ABOUT CHECKING AND REPLYING TO THE EMAIL.

THIS IS THE THIRD CONTRACTOR I HAVE HAD OUT TO LOOK AT THIS PROBLEM. THE FIRST WAS A PLUMBER WHO SUGGESTED THAT THE SHOWER WAS INSTALLED WRONG AND THAT THE WHOLE THING WOULD NEED TO BE RIPPED OUT AND REPLACED. THE SECOND WAS A GENERAL CONTRACTOR WHO PUT IN A BID TO DO THE WORK, BUT RECOMMENDED A PLUMBER BE CONSULTED (AGAIN). AL WAS PROMPT TO THE TIME HE PROMISED. HE LOOKED AROUND FOR A FEW MINUTES AND DIAGNOSED THE PROBLEM - GROUT FAILURE IN THE BATHROOM FLOOR TILE - AND DEMONSTRATED HOW THE WATER WAS LEAKING. VERY PROFESSIONAL IN SOLVING THE PROBLEM THAT THE OTHERS COULDN'T. I PLAN TO HAVE AL OUT TO INSTALL A SHOWER SHUTOFF VALVE ONCE THE TILING IS DONE.

THEY WERE VERY RESPONSIVE, PROFESSIONAL, AND GREAT TO WORK WITH. WE DIDN'T CHOOSE THEM SIMPLY BECAUSE THE PRICE WAS TOO HIGH FOR OUR BUDGET.

MY OVERALL EXPERIENCE WAS VERY POSITIVE. THE PROPERTY IS TENANTED AND I LIVE OUT OF TOWN. THE WOMAN ANSWERING THE PHONE WAS QUITE PLEASANT (AND PROFESSIONAL), TOOK THE TENANTS' NAMES AND PHONE NUMBER, AND HANDLED EVERYTHING FROM THAT POINT FORWARD. I AM VERY HAPPY TO FIND A PLUMBING COMPANY THAT HANDLES ALL ASPECTS OF PLUMBING. I ONCE CALLED A PLUMBER WHO TOLD ME MY PROBLEM WAS CAUSED BY A SLUGGISH DRAIN - AND THAT I NEEDED TO CALL A COMPANY THAT DID ''DRAIN CLEANING.'' RANDY LANE & SONS NOW HAVE A ''LOYAL'' CUSTOMER!

THEY REFERRED ME TO SOS DRAIN AND SEWER CLEANING SERVICES AND I DID HAVE A GREAT EXPERIENCE.

MY EXPERIENCE WITH RANDY LANE IS ALWAYS GOOD. THE TENSION ON THE CHAIN ON THE SECOND TOILET WAS NOT SET PROPERLY SO THEY HAD TO COME BACK. THE PLUMBER WHO DID THE WORK CALLED ME AND CAME BACK THE VERY NEXT DAY AT A TIME THAT WAS CONVENIENT FOR ME AND FIXED IT. RANDY LANE GUARANTEES THEIR WORK. ALSO THEY ANSWER THEIR E-MAIL PROMPTLY WHICH IS UNUSUAL FOR A SERVICE COMPANY.

THEY ARE GOOD AND PUNCTUAL. THEY MAKE YOU FEEL YOU ARE THE ONLY CUSTOMER.

I WAS VERY PLEASED WITH THE PROMPT SERVICE! WE WERE OUT OF TOWN WHEN THIS HAPPENED, A FRIEND FOUND IT WHEN HE CHECKED THE HOUSE. I CALLED RANDY LANE & SONS FROM MONTANA, AND THEY ARRANGED TO MEET SOMEONE AT OUR HOUSE WITHIN THE HOUR. THEY WERE QUITE FLEXIBLE WITH OUR NEEDS OF CALLING AHEAD SO OUR FRIEND COULD RETURN TO HOUSE AND LET HIM IN. THE SERVICEMAN HAD TO RETURN THE NEXT DAY WITH A PART AND WAS ON TIME THEN TOO. THEY HAVE GREAT SERVICE! I WILL USE THEM AGAIN!

AL, THE PLUMBER, WAS GREAT, HE KNEW WHAT HE WAS DOING AND FIXED IT QUICKLY. HE WAS VERY FRIENDLY AND PROFESSIONAL. IF WE EVER HAVE ANY MORE PLUMBING ISSUES HE IS THE ONE WE WILL REQUEST. EXCELLENT JOB.

I AWOKE TO WATER GUSHING FROM THE CEILING AND A QUICKLY-FLOODING BASEMENT DUE TO A CORRODED CAP ON THE END AN OLD PLUMBING CONNECTION. I CALLED RANDY LANE AT 7:30 AM AND THEY WERE KIND ENOUGH TO REARRANGE THE SCHEDULE AND SEND SOMEONE RIGHT AWAY. THE REPAIRMAN ARRIVED WITHIN AN HOUR AND COMPLETED THE JOB QUICKLY.

AL WAS JUST GREAT. HE WAS POLITE, RESPECTFUL, THOROUGH, KNOWLEDGEABLE AND WILLING TO ANSWER QUESTIONS. WHILE DOING THE WORK, HE NOTICED THAT SOME OF THE PIPES AND ATTACHMENTS UNDER THE SINK WERE LOOSE OR IMPROPERLY ATTACHED. HE FIXED AND TIGHTENED THEM WITHOUT BEING ASKED (AND DIDN'T CHARGE). I WAS THRILLED WITH HOW LOW THE CHARGE WAS, AS I'D BEEN EXPECTING MUCH MORE. AL WAS HONEST IN CHARGING HIS TIME, HE CHARGED 45 MINUTES, ALTHOUGH IT WAS ALMOST 55 MINUTES. I WOULD DEFINITELY USE THIS COMPANY AGAIN.

THE WORK WAS PERFORMED PROMPTLY. THE PLUMBER ARRIVED ON TIME FOR BOTH VISITS AND CLEARLY EXPLAINED THE WORK PERFORMED.

ON TIME, DID GOOD WORK. PLEASED WITH THE RESULTS

MIKE HAD TO BE EXTREMELY CREATIVE AND PERSISTENT IN ORDER TO GET AT THE PIPE IN QUESTION AS IT WAS RIGHT NEXT TO THE WALL. BUT HE REMOVED A SPIGOT CAPPED OFF THE LINE AND THE REPAIR WAS MADE IN NO TIME. THIS IS THE THIRD TIME I HAVE USED THIS COMPANY. I CAN COUNT ON THEM TO SEND CREATIVE, FRIENDLY, POLITE AND EXPERT CRAFTSMEN.

TIM AND LISA WORK VERY WELL TOGETHER. I WOULD HIRE THIS COMPANY AGAIN IN A MINUTE. I WOULD ALSO RECOMMEND THIS COMPANY TO ANYONE LOOKING FOR A GOOD PLUMBER.

ESTIMATE PERFORMED BY BRIAN, WORK PERFORMED BY MARTY. BOTH BRIAN AND MARTY WERE GREAT. BRIAN EXPLAINED VERY CLEARLY WHAT NEEDED TO BE DONE AND OFFERED A VERY REASONABLE BID FOR THE WORK. THE ESTIMATE WAS FREE; I'M NOT SURE HOW MANY PLUMBING COMPANIES OFFER THAT. HE WAS ABLE TO HAVE A PLUMBER COME OUT THE NEXT DAY, DECEMBER 23, TO DO THE JOB - WHICH WAS GREAT; I'D BEEN WITHOUT A KITCHEN SINK FOR SEVERAL DAYS BY THEN. MARTY IS A VERY FRIENDLY GUY AND DID A GREAT JOB. HE WAS VERY CAREFUL TO INFLICT THE LEAST AMOUNT OF DAMAGE POSSIBLE TO THE WALL IN WHICH THE FAULTY PIPING RAN & VACUUMED THE ENTIRE AREA AFTER HE WAS FINISHED. HE CAME WELL PREPARED AND WAS VERY THOROUGH AND VERY COURTEOUS. THE WORK LASTED ABOUT 3 1/2 HOURS. I WOULD RECOMMEND BRIAN AND MARTY'S WORK AND REQUEST THEM AGAIN IF I HAVE PROBLEMS.

JAMES WAS A LITTLE LATE DUE TO HEAVY TRAFFIC, BUT ONCE HERE HE WORKED QUICKLY TO MAKE THE NECESSARY REPAIRS. HE WAS FRIENDLY, POLITE AND TIDY. I WAS ALSO PLEASED TO USE THEIR COUPON OFFERED IN ANGIE'S LIST, GETTING $10 OFF THE BILL. THE NEXT TIME I NEED A PLUMBER, I WILL DEFINITELY CALL THEM.

THE PLUMBER WAS EXCEEDINGLY PLEASANT. THE OWNER WHO CAME OUT TO ESTIMATE ANOTHER JOB WAS ALSO VERY PROFESSIONAL. THEY WILL BE COMING BACK TO INSTALL A SINK.

AFTER REVIEWING THE SITUATION, HE GAVE ME AN HONEST RESPONSE THAT THE WORK WAS NOT REALLY NECESSARY. I APPRECIATED HIS EXPERIENCED PERSPECTIVE AND HONEST ANSWER. I WOULD CALL THEM AGAIN FOR FUTURE NEEDS.

AL WAS GREAT TO WORK WITH. HE STEPPED INTO A DO IT YOURSELF JOB WHERE WE NEEDED HELP, AND DID EXCELLENT WORK. HE WAS HELPFUL, PROFESSIONAL, KIND AND COURTEOUS. I'D CALL HIM BACK WITHOUT A MOMENT'S HESITATION.