"We sure appreciate your business and this kind review! Thank you! "Friendly and Fast" That could be a great name for a moving company. All the best to you and yours, Quality Movers Making Moving Day The BEST Day, Since 19944"

"(part 1 of 2 ) In response to [Member Information Removed]'s online reviews of the moving and packing services provided to her by our company, Quality Moving, and Storage on August, 26th & 27th. To begin, [Member Information Removed] has several misconceptions about our company: Our insurance coverages and status Our storage policies and storage procedures Our employees Our method(s) of estimating moving or packing jobs The following is a list of all the insurance coverage Quality Moving and Storage currently in force. Acuity Insurance Company: Full truck/auto General liability Cargo coverage Insurance Companies of the West: Full workers compensation on all employees, including management Old Dominion: Bonding coverage on all employees, including management We also are compliant with and operate under: The Federal Department of Transportation Our number 1106377 The State of MN Household Goods permit our number is 369778 Federal Motor Carrier Our number 5137122 The following is an account of the relocation into storage of the [Member Information Removed] household and garage items. In June of 2020, I visited the home of [Member Information Removed] with the objective of conducting a thorough survey of the home and its surroundings so as to prepare a cost of moving estimate for the [Member Information Removed]'s. The actual estimate is below. [Member Information Removed] states in her review that I used the words "max bid". In my 27 years in this business, I have never used either the word max or bid. Our process is to estimate the cost of a move/relocation job. Simply stated, we do not bid on jobs nor does our company offer "not to exceed" estimates or as [Member Information Removed] refers to that process as a "max bid". [Member Information Removed] also declined my offer of our company's packing or boxing service. [Member Information Removed] only wanted the furniture and the previously packed, taped, and labeled boxes (by her) to be taken into storage."

""Member Beware" The member called to discuss a move. We then followed up with a customary "snap shot" text wrapping up the initial phone discussion. A period of time lapsed and then additional texts were traded. In the series of texts a move was discussed but not officially confirmed. On the day the member was expecting us to move her, she called and spoke to our call center, asking where her movers were. The owner was informed and called her immediately letting her know she was not on the schedule and that we'd help her as soon as crew freed up form our morning services. She was OK with that and the next couple days could work, as well. At this time we kept her in the front burner for the day. A text was sent to her stating this as well as we could move her on the upcoming Saturday at 9a. The member eventually turned us down, asked how she could trust us, etc. We even offered a discount for Saturday. She refused to work with us and sent a handful of rather negative, condescending and rather unnecessary texts. She also refused to talk to us on the phne...as we tried to help, discuss or get the move handled. Bottom line, the move was not officially confirmed, we tried to help as soon as we could and offered another day...but for some reason, it did not work for her anymore. We apologized over and over and offered to help asap and soon thereafter. If you read through the hundreds of A+ reviews on Angie's you'll see we are the exact opposite of what his review says we are. We are professional, timely, honest, and we care! We never "not shown up"...it is not who we are. The move did not get scheduled or confirmed. We will take some blame due to texting about scheduling a move . At the end of the day we can be better at communicating a booking. If you have any questions in regard to this specific matter or others feel free to call us anytime. Regards, QMS 952-831-6800"

"First of all, we apologize for any inconvenience, trouble or concern we may have caused you. - A few notes: We do not speak of the government when taking with customers...never. - As conveyed during initial phone calls, bookings and email confirmations, all services are billed hourly from our door back to our door, to the 1/4 hour and carry a 2 hr. minimum. If that total time takes 5.25 hours then you pay for 5.25 hours. - Our staff is all of age, experienced and trained. You can see the thousands of nice comments made throughout the reviews on Angie's List that speak directly of our staff and their qualities. - We moved your things from one location to another...it is what we were hired for and it took X amount of time. If the guys were lazy, careless, got lost, took naps or long breaks then we will gladly refund. Let us know. - post move we chatted and agreed to send a refund and the satisfied customer offered to take the negative review down. It is still posted. We are sorry you feel the way you do about your experience with Quality...we aim to make moving day a very special and fun day for all of our customers. If we can answer any other questions or concerns fell free to call. Our apologies, Quality Movers 952-831-6800"

"This is a very nice review! Thank you! "GREAT PEOPLE"! That is really fun to read. We appreciate you and your business and any referrals are highly appreciated. Sincerely, Quality Movers Always Here For YOU!"

"Many thanks to you for this very nice review and for your business...we sure appreciate it all! Best wishes to you in your new home! Sincerely, Quality Moving and Storage, Inc. 952-831-6800 Always Here For YOU!"

"This review is amazing! You sure pointed out a lot of really nice things about the guys and the company...that is really special, THANKS! It is always nice to see how someone feels about the service and the movers and you really said it all. THIS IS ONE FOR THE WALL OF FAME!!!! a no doubter! Many thanks! Quality Moving and Storage, Inc Making moving day the BEST day, since 1994"

"Thank you! We appreciate your kind review and we surely appreciate your business! Glad we could be a part of your moving day! Always here for you! Quality Moving and Storage 952 831 6800"

"This is really special! it is an all-time top ten for sure! Your review brings such joy to our staff as it is loaded with something for everyone and every service in the business. MANY THANKS FOR THE SUPER REVIEW!!! It is overwhelming...to say the least! We appreciate you and your business! Always here for you! Quality Movers 952 831 6800"

"WE LOVE THIS REVIEW !!!! This is the stuff that makes being in this business for 27 years so enjoyable! Hearing so many nice thoughts from a repeat customer makes it all the better! We sure appreciate you, your business, and your super nice review! So thankful! We are so glad the guys were as GREAT as the 1st time around...as small family-owned, local mover... that is what matters most...awesome service and crews are doing great things and putting smiles on the customer's faces! Git er' done! Quality Moving and Storage, Inc. 952 831 6800 "Where moving day is a HAPPY day!" (-:"

"What a nice review! Thank you so much, we surely appreciate the special words, your business and YOU! Happy to hear that your move went well and that we could accommodate your ever-changing date. It happens all the time...no worries! All the best to you in your new home! Quality Movers 952 831 6800 Always here for you!"

"Please enter what you would like the response to look like:The following response to the review from [Member Name Removed]. I conducted an in-person in house relocation survey at the [Member Name Removed] home on March 4th, 2019. The purpose of the survey is to make a complete list of all household and any other items to be moved to the new location. During the walkthrough, I was told by Ms [Member Name Removed] that her son in law and daughter were going to move all the boxes and other small items to her new location. Thus our, Quality Movers, part was only to move the furniture and a few larger items in the garage. It should be noted that in conversation with [Member Name Removed] at that time, she expressed doubts that her son in law would be able to perform much moving help as he had recently badly injured his leg. An estimate/proposal of the cost was prepared for the [Member Name Removed] relocation project was $2350.00 and emailed to her on March 15th. There was no mention of the number of movers nor the number of trucks in the estimate. A determination of equipment and manpower was uncertain as all [Member Name Removed] contents may have had to remain on a Quality Moving truck(s) overnight because of closing issues. Then there was the uncertainty as to the number of [Member Name Removed] items her family would move in advance of moving day. The actual moving process took somewhat longer as the overall amount of items moving was larger/more than noted during the original survey. The reason is that her plan on transporting some of her household goods prior to the actual move dates did not happen. The actual amount paid to Quality Moving by [Member Name Removed] was $2433.00. This check was returned to us for insufficient funds. This was only $83.00 over the estimate. She was never charged any more than the moving invoice number 1111 of $2,433.00 (read on... )"

"Thanks for your review! On time, hard workers...that's what we like to see! Friendly too! We appreciate your business! in regard to the D for responsiveness, what went on there? can we address this anyway? Always here for you, Quality Movers 952-831-6800"

"Hello and thank you for the review. We are sorry for any inconvenience our busy schedule may have caused. So glad we could work you in and that the move went well. Always here for you! Quality Movers 952-831-6800"

"Simple, concise and PERFECT!!! We sure appreciate your business! Quality Movers 952-831-6800 Always here for you!"

"Simple, sweet and AWESOME! Your review is just the way we like them! Thank you for your business and thank you for taking the time to reiew our service. Many thanks! Quality Movers 952 831 6800 Always here for you!"

"What a wonderful review and so fun to read. We sure appreciate your kind words on our business!!! Thank you for taking time to share your comments about our services. Working with great folks like you makes being in this business a lot of fun. Always here for you! quality moving and storage. 9528316800"

"Most of this is incorrect and as always, a story has two sides. We are always open to discussing if any member would like to hear. For the record, this customer has threatened us by stating if we did not basically buy their happiness that he would tell the 10, 000 employees at work bout us. We worked very hard for these folks and went [Member Information Removed] out of our [Member Information Removed] in some very difficult times, with extreme weather issues. We give our all... every day. Just take a look at the hundreds of A+ reviews and you will quickly learn of our dedication, sincerity, and integrity. We apologize for any inconvenience. We trust the guys (and packing gals) did a very nice job, communicated well and took care of your move in the same courteous, professional and efficient manner as always. We have worked with you in the past and we were brought in again because of our fine service. Again, apologies for any error on our behalf. Call us anytime to discuss...Always here for you! Quality Movers 952-831-6800"

"Hello friends, We sure appreciate the great review! Many thanks! So glad the crew came through and did as sold...performed well, stayed on task and kept damages to a minimum or less! Sorry that we forgot the garment boxes...)-; Your business is very appreciated! Sincerely, Quality Movers 952 831 6800 Always here for you!"