Hero Plumbing, Heating Cooling and Electrical

generator service, electrician

About us

Hero Plumbing, Heating & Cooling has been a family tradition for over 100 years. In 1914, Harry C. Ridler started the company in South Minneapolis which led to the company name Uptown. Pete Savage worked for the Ridler family in the 1970s, and in 1982 Pete had the incredible opportunity to purchase it. In 2010, using the money they saved while Josh was in Iraq as a down payment, Sheree and Josh took out an SBA loan and purchased Hero Plumbing, Heating & Cooling from Josh’s father. At that time, Hero had 4 employees and focused on serving Minneapolis. Today, Hero has over 150 amazing men and women working with us and we’ve expanded our service area to cover the entire Twin Cities metro.

Business highlights

15 years of trusted experience
Emergency Services Offered
Veteran Owned & Operated

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

CreditCard

Reviews

4.5589 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
79%
4
11%
3
5%
2
2%
1
3%


Rating CategoryRating out of 5
quality
4.7
value
4.2
responsiveness
4.7
Showing 51-75 of 589 reviews

Michael B.
12/2020
5.0
Heat service. Great communication. Knowledgeable plumber who was great at explaining the problem.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Hai N.
12/2020
5.0
With that show with the technician ità ¢à  à  s pretty Experian Easy to understand what they talking about thank you very very much

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Brian S.
12/2020
5.0
Good customer updates as to arrival time Explanation of issues encountered Timely quote follow up

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Anna S.
12/2020
5.0
He was courteous and helpful, great asset to your company. I'm very pleased. Thank you ð

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Georganne N.
12/2020
5.0
Steve was terrific and very helpful. We would never use any other company but Hero! They have always been the best!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Jessica S.
12/2020
5.0
John did a great job & gave good advice for future blockage.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro

Heather W.
12/2020
4.0
When I scheduled the appointment I was told that a coupon I saw online was valid for the service I needed. Turns out it was not. Planning to spend $100 turned into $300. Not happy about that. The technician was great and the issue resolved, but they need to train the online chat people much better.

Rating CategoryRating out of 5
quality
5.0
value
2.0
responsiveness
5.0

Yes, I recommend this pro

Steven P.
12/2020
5.0
Great Friendly employees

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Josh E.
12/2020
5.0
Great people, very honest and were able to give a great price. The work was done in one day. Incredible speed and quality work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Annie W.
12/2020
5.0
Excellent customer service. Technician did great diagnostic job. Very prompt efficient and knowledgeable. Wouldâ ve definitely recommend this company

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Jon W.
12/2020
1.5
Was only about $100.00 worth of parts, 1 1/4 hours of labor. Still charged $750.00 for the job. Did not clean up after himself either. Never again!!

Rating CategoryRating out of 5
quality
4.0
value
1.0
responsiveness
2.5


Timothy T.
12/2020
5.0
Great service and Tony was a very kind and helpful person!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Jon A.
11/2020
4.0
Tony did a great job cabling the sewer drain. Very professional

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
4.5

Yes, I recommend this pro

Suzanne S.
11/2020
4.5
The tech did a great job, very friendly and explained everything before starting

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Shayne V.
11/2020
5.0
This is my second issue where I needed to contact Hero plumbing. The first time was a drain issue in my basement. Tony Westberry came out, very friendly, knows his job explained everything with prices included. I knew then I would recommend his services again when needed. Well, here I am again needing services this time with my bathroom sink being clogged up. I contacted Hero plumbing again and requested Tony Westberry. It is great to have someone you can connect to within a company. Hero plumbing has come through for me and my family. I think I will keep them on speed dial. A+ service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Tom H.
11/2020
5.0
Hero reps spent most of the day tracking down the problem. They wouldnâ t give up until the problem was solved. It wasnâ t cheap but I was very impressed with their commitment. The furnace is working great.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro

Nancy K.
11/2020
5.0
Overall, it was a great experience; the cost was a little high for 2 hours of work but having peace of mind will help ease the pain of the cost. :-)

Rating CategoryRating out of 5
quality
5.0
value
3.0
responsiveness
5.0

Yes, I recommend this pro

Thamothar D.
11/2020
5.0
Great Service! Great technician Rick! Everything was done and handled professionally.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Janna L.
11/2020
5.0
Jim took the time to show me how to winterize my outside faucet. Jim is friendly and answered my questions. This was my first time calling Hero. I will definitely go through them again!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Thomas H.
10/2020
5.0
Timely, good communication re arrival time, great explanation of service needs and quote before doing the work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Mark T.
10/2020
5.0
Excellent experience. Easy to work with and knowledgable,

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Brad P.
10/2020
4.0
Fixed our problem, not same day I called but 1st thing next day.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Bill Y.
10/2020
5.0
Brandon from Hero Plumbing was nice, professional and did a great job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Sandra G.
10/2020
4.0
The technician was very knowledgeable, friendly and helpful. He did an excellent job providing advice about the project and installing our natural gas heater according to our directions. It did take a little longer than expected, but nothing major.Also, because of this, the technician was called away to check on other jobs and to pick up parts. However, he kept us advised and made sure to take our schedule into consideration.

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
4.5

Yes, I recommend this pro

Shelley D.
10/2020
5.0
This is our second visit from Steve from hero plumbing a month ago my cloud my dream was clogged I own a 1954 home and was advised to become a member of the hero plumbing company which guarantees their work for 30 days on the 28th day my toilet became clogged again he returned did his very best come to find out there was a bigger problem was not charged at all yet they called in another plumber from hero who is going to be making repairs I would highly recommend this company they back their work their workers are amazing their customer service is prompt I may do a lot of follow through

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Contact information

10900 Hampshire Ave. S Suite 120, Minneapolis, MN 55438

www.callhero.com

Service hours

Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day
Sunday:
Open All Day

Licensing

Licensed*

Trade License Number
AM807292
Trade License Locale
MN
Trade License Expiration
02/28/2027
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

generator service,
electrician

FAQ

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Sunday: Open All Day

Hero Plumbing, Heating Cooling and Electrical accepts the following forms of payment: CreditCard
Yes, Hero Plumbing, Heating Cooling and Electrical offers free project estimates.
No, Hero Plumbing, Heating Cooling and Electrical does not offer eco-friendly accreditations.
No, Hero Plumbing, Heating Cooling and Electrical does not offer a senior discount.
Yes, Hero Plumbing, Heating Cooling and Electrical offers emergency services.
Yes, Hero Plumbing, Heating Cooling and Electrical offers warranties.

Contact information

10900 Hampshire Ave. S Suite 120, Minneapolis, MN 55438

www.callhero.com

Service hours

Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day
Sunday:
Open All Day