It was my third time hiring Clean and Clear to wash my windows, and the second time for this house. Athea quoted me at $215 plus tax plus $2 per screen (screenshot included), which was the price when they cleaned my windows last time. Our house is an average 2000 square foot house. Clean and Clear's website states that the prices are $150-300 for the "average" sized house (screenshot included). First, the cleaners came at the wrong time frame. We agreed to a 1-3pm window, but I got a text at 10:10am saying they were on their way. I had a lot of houseplants to move, which is something I had told Athea via email when I booked the cleaning. I was almost done moving them when the cleaners arrived, which was unfortunate, because when the cleaners came, they did a bait and switch on me. They said it would be about double the estimated price to clean the windows. They said that the estimate was based on google maps and that they didn't know we had storm windows (in Minnesota!). I was confused because Clean and Clear had cleaned these exact windows before, so the estimate wasn't based on google maps. It was based on my previous window cleaning. They were asking for double the price (or so I thought) because I have 10 storm windows. So, I had a choice. After an hour of moving 150 plants, I had to agree to the price or waste all that time and work. Also, it was the day before Thanksgiving, which is the perfect opportunity for a bait and switch. I wasn't having guests, but the time it took me to move all the plants made me cave. Had I known it would be more than double, I would have sent them away. The actual cost was $480 plus tax = $518.52 (screenshot included). One would think $518 to clean 13 windows and 2 doors would result in a high end cleaning, but that's not what I got. All the windows inside were left with drips under them, both on the windowsills and on the floors (photos included). I had to go around, remove the screens, and clean dirty gray water drops in and around all the windows. Also, some of the windows were left streaky (photo included). Then, when they were done, I noticed that the top part of one of the blinds was on the floor (photo included). I questioned the cleaner about it and he said that it fell. I picked it up and saw that it had shattered (photo included). It was just sitting on the floor after having fallen and broken and he wasn't planning on letting me know. Also, they didn't clean one of the windows because of a small crack, but wouldn't give me any discount. They also didn't clean my egress windows. Having looked around at other reviews, I saw that this company does this bait and switch thing and the owner stands behind it, so I paid my bill and am going to spread the word wherever I can to encourage people to use a different window cleaning company. The captions on my photos don't seem to be working, but I've also included a screenshot from their website claiming they don't leave a mess behind, which is a lie. To add insult to injury, they're offering a deal right now. Photo included. I totally got scammed.
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FAQ
Clean & Clear Services is currently rated 1 overall out of 5.
No, Clean & Clear Services does not offer free project estimates.
No, Clean & Clear Services does not offer eco-friendly accreditations.
No, Clean & Clear Services does not offer a senior discount.
No, Clean & Clear Services does not offer emergency services.
No, Clean & Clear Services does not offer warranties.