Arrow Lift- Twin Cities

Excellent!

They tried to sell us a product and I am ready to go to the Attorney General if necessary. They were rude. They did not want to answer questions. They say one thing, but then, they say something else later. They would not put things in writing like a $15,000 stair lift. They just want us to blindly pay them upfront.

I cannot say enough about how ethical and responsible the Arrow Lift representative was. His name was Brett Torfin, and he took great pains to figure out what we needed for our house and what the pluses and minuses were for different stair lift manufacturers. We placed our order and signed the contract, and then (to my great sorrow) my wife passed away. So there I was having signed a contract for a lift I unfortunately no longer needed. I called Mr. Torfin right away, and without any pushback he canceled the contract immediately At every point along the way I found him completely above board and ethical. I recommend him and Arrow Lift without any reservation whatsoever.

Most of the communication with Arrow Lift was done by our main contractor and our accessibility designer. They both spoke of Arrow Lift representatives not returning calls. Arrow Lift was given a general timeline of when the remodeling would be at a place where we'd need the lift. They were given a more exact date as the remodeling progressed. They were still two weeks late in installing the lift. Our contractor had communicated the importance of the lift as my husband can barely get up and down the four stairs in our garage, and he is getting worse. When they came to install the lift, I had to leave for work. When I got home that day, the lift was in, but the door of the lift swung into the door area of the house, meaning you can't get around the lift door to get into the house. It's barely possible when my husband uses his walker and I help him, it's physically impossible when he's in a wheelchair (he will be in a wheelchair full-time within a few months). We called the contractor to complain, and he contacted Arrow Lift to have someone come take a look at it. When the Arrow Lift representative came out, he talked to my husband and said that it seemed like it would be usable as is. My husband insisted that it would not and a new door needs to be installed. At this point, the man tried again to say that the door was ok, and said, "After all, you CAN walk." We found this unprofessional, inappropriate, and insulting. Then the "deal" they came up with was that we'd have to pay for a new door and they'd give us free labor. I find this unacceptable. The whole point of this remodeling is because my husband will soon be in a wheelchair, and because of their mistake, currently a wheelchair-bound person would not be able to enter or leave the house. I find the work they did unacceptable, their attitude unacceptable, and their "solution" to their mistake unacceptable. It's difficult enough being in a situation where a family member has become disabled, and now to have to deal with this is overwhelming.

So far, so good. Great customer service. The installation will occur in the spring when the house is being built. No service was provided. We did not build the house, but Arrow lift has been excellent to deal with. If we have an elevator or chairlift installed in the future, we would definitely turn to arrow Lift to complete the work.

arrowlift did great job in all phases of this job. I was completley satisfide ann would recommend to anyone needing a chair lift

We needed a stair lift for a split-entry staircase and got bids from two vendors. Arrow's bid was competitive and they were very eager for our business. Appointments were met on time, the evaluation process was thorough, and their expertise was comforting. We ordered the lift system and they came out and made extremely careful measurements. In our situation, the stairs had been custom-built more than 40 years ago and each tread and riser was somewhat different from the others. Arrow was very conscientious and made sure of all measurements and angles. Before the system was manufactured, we had to cancel our order because the person we needed it for had died. Arrow was very understanding and was able to immediately get the order canceled with the manufacturer, saving us a large unnecessary expense. If in the future we had a need for anything Arrow supplies, we would definitely choose them again.

Very good experience with this company. They are a family business, and do a lot of elevator, lift and stair lift installations. Their responsiveness and reliability are excellent, and we are very pleased with the installation and their professionalism.

I first contacted them in 2007. We had gone to their office and looked at all the different lifts that they had. I have a chairlift that I have put in my stairway. They were here for maintenance and taking care of it. My husband had cancer and cardiac problems and the place he loves the most is downstairs. He was getting very weak and I was very worried about him. The lady next door had recommended Arrow Lift Accessibility to us. We could choose lifts in many different price ranges or an elevator. We got to try each one of them out. They were not pushy, and it was about what price range we wanted. We bought one then and they installed it for us in 2008. I bought a plan where they would pay for any repairs or anything that needed doing for the next two years. They checked to see how it was working. I called them on the phone for some problems that it was giving and they instantly hooked me up with a repairman and told me how to stop the beeping. The technician said he would be here at 3 o?clock and he was here at exactly that time. He was neat and clean. He worked very professionally. He brought his own tools to do the work and had even changed the battery for me. The chairlift is due for a yearly maintenance check.

They were recommended to me by a friend who had used them before. They are good quality chairs and one man installed the entire unit quickly. He didn't track on top of the carpet at all. They come out and fixed the chair if we ever have problems and they also give us pointers on things we could fix on our own.