Tech-Toads

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Dan returned my inquiry call promptly and established a time to come to the house to review systems and needs. We had purchased a new system that required moving two older systems into new locations and installing new connections and software. There was so much work that Dan was not able to complete the task within the given time. However, he completed the job by connecting to the systems virtually, saving him a house call and allowing us to work at full capacity.

2+ years ago we bought a Dell - Media Edition and took out a service contract on it. We had experienced problems with it off and on and it was extremely frustrating working with Dell for repair. When we began having problems again, we had took the computer in to another computer shop. After two weeks they still had not made a diagnosis. We contacted Dan at Tech Toads based on positive reviews on Angie's List. He agreed to take a look at the computer and suggested meeting at a location more in between us the next day (a Thursday). He quoted a price around $150 to run the diagnostics and "clean it up". By Monday, he came back and had determined it was a bad driver and possibly bad RAM memory. He replaced the memory board and reloaded the driver and had it running and back to us by the following Tuesday. During this time, Dan worked with Dell (as best he could) to get it working again. Unfortunately, when we got it home, it went out again. Both my husband and I work on computers and are well aware that you can never be sure of what may be causing issues, so we were not surprised it still had some kind of bug. We took it back to Dan at which point he started an in depth probe into what was causing the "blue screen" errors and shutdown. He was very diligent about finding the true cause of our problem. Because the computer was still under the service contract with Dell and being a Dell reseller, he was able to work (as frustrating as it is) with them and determine it was ultimately a bad hard drive. He ordered the drive, installed it and got the computer running again and only charged us an additional $89. His dedication to this project is greatly appreciated and we will be using him to maintain our computer. Thank you Dan!

Dan was willing to meet me in strange places like parking lots to pick up my computer and then was also willing to stop by where I work to pick up additional program disks that he needed. Because the routing worked OK, he dropped off the computer when it was finished, saving me another trip. He kept me informed about the work that needed to be done and let me know what it would cost. I was willing to invest the money to keep the computer going for a few more years.

At first I was wary about someone remotely "in my computer". But it was very professional and a script was provided indicating all procedures performed. The technician was professional. I concluded this was safer than bringing my computer in a store as they also get into it. With Tech-Toads I could watch what they were doing. Again, the improvement is dramatic. They got rid of all sorts of junk and problems. They even adjusted my security settings to what I wanted and ran the appropriate Windows upgrades which I don't know how to do.