A Step Up Window Cleaning

I hired this company to install Christmas lights, which is the ultimate service of convenience. This was the first time I tried hiring this out. Unfortunately, nothing about this experience has been convenient. It started with them pushing our installation date out a week. They were supposed to install the week of 11/11/24 but due to them being busy they needed to push it out to the week of 11/18/24. Fine, not a big deal. I told them I had an outlet under soffit of my porch which was designed to be a Christmas lights outlet. I asked them to use it if they can, but that it wasnâ t required. However they felt was best was fine with me. When they came out to install, I was on a business trip. My wife was home but needed to leave for a dr appointment before they were finished. Landon Pachol had texted me the job was completed. When my wife got home, she told me the lights werenâ t working. I texted Landon to explain they werenâ t working. Remember, Iâ m on a business trip. Landon responded right away, which was around 9pm. I thought that was great. He said heâ d have someone out there the next day. Perfect. The next day, I return from my trip around 4pm. No sign of Landon stopping by, or anyone from A Step Up Home Washing. Since then, I have called multiple numbers this company uses on their website, Instagram, Facebook, Google, etc. Which, btw, huge red flag when a business uses so many different contact numbers. I have also texted back every number which has texted me from their company (3). No responses from anyone. Iâ m beyond frustrated. This is such a simple service and a simple issue to correct. Zero excuse for the lack of communication and resolution. Iâ m happy to update/delete this review once they do their part. The ball is in their court. Until then, stay away from this so called business!!!

There were streaks left on some windows.

Very professional contact person, on time, great job.

They cleaned the outside of my house, my windows and screens, along with my driveway and the pavers in front of my house and the pavers on my patio and the pathway behind my house. Even after the swallows pooped on the house when the house had been done, the power sprayed it again. I will definitely hire them again. I thought their prices were very reasonable too.

Very friendly and courteous staff.

Technician was professional, friendly and did good work.

They did a really good job and got the outside of my house clean.

Great service. Booking was easy and they did a top notch job.

Very satisfied

Great customer service. The tech Cody communicated well and worked hard to get the house siding and deck sparkling clean.

Had to check the work and send them back to redo part of the siding.

There were 2 men that came out and they did a great job. They even cleaned my screens. One worked outside and one inside.

On time, fast, efficient!

Thomas McArthur, the owner, has made no attempt to rectify the many problems and damage his workmen caused to our home and plants. We sent him emails, including many photos, left several phone messages, have spent hours, now, trying to get in touch with him through the Home Advisor Customer Solutions department, but still, no word back from Thomas to make things right. the one and only email from him to us put the blame on us for being dissatisfied with their work. The soap they used, which they promised to be safe for plants, smelled like bleach and damaged several landscape plants around the foundation of our home, a patch of grass in the front yard where they sat their cleaning supplies turned brown, and potted plants near the house that got wet with soapy water either whither completely or turned brown. Several windows were not rinsed off from the soap used in the power washing. When dry, the glass of our front door, all of our porch windows, all of our garage windows, and some of our second story windows were heavily streaked with a thick milky film. And still, they did not get the porch clean! The bid listed gutters to be "whitened/brightened" and the sidewalk and driveway to be rinsed down. None of this work was performed. Their ladder damaged a window frame, an area of the deck railing, and when one guy lifted a second ladder over the deck railing, he hit the siding and cracked a panel. The force of the power sprayer, that the other man said was so gentle that you could put your hand in from of it, took out chunks of a wood pillar. After that they sprayed quickly over the remaining pillars with water only, leaving them dirty as before. Several areas of siding were not even cleaned. NO house trim was cleaned. NO overhangs were cleaned. All of these areas remained with dirt, algae, and spiderwebs. Absolutely, NO brush cleaning was done to any areas of the exterior that power washing alone could not do. This is something that we were promised as part of their "professional" cleaning and their commitment to remove all the visible algae. However, the overlapped areas of our siding remain with dirt and algae making the sides of our house look like a bunch of "ones" marching across them. Getting all the dirt and, especially, the algae removed was the main reason we hired the work to be done. This was NOT a professional job by a long shot. The company site lists complimentary screen cleaning when the windows are washed. We were promised this, as well, by the person who works in the office and scheduled our job. It was only at our insistence that, at least, the metal around the screens were cleaned, but ,still, they left the screen material dirty. Some window tracks/sills were cleaned, most were not. That was another big mess left for us. The two workmen demonstrated different levels of commitment to the job and different knowledge levels about how to perform the work. One man asked m

We expected window sills to be wiped down, but "after" look appears that they did not.

Awesome guys! They made my house as a brand new! Highly recommend! I am going to recommend this team to all my friends.

They arrive on time finished quickly an efficient only had outside windows done and they were excellent. Would ego nicely use again

Cleaned out my gutters, they did a great job and the price was very reasonable

Professional and upbeat, prompt, considerate

Friendly, did exactly what I needed.

Outstanding results! We've had them out 3 times for inside and outside window cleaning and for cleaning our deck this spring. Will definitely hire again!

A crew of 4 cleaned my windows in about an hour. I now have perfectly clean windows! The entire team was polite and happy to do the work. We were all proud of a job well done. I've scheduled them for a June and September cleaning. I highly recommend them!!!

Thomas and his staff arrived on time and did an excellent job. The windows were cleaned inside and outside in an efficient and professional manner. We appreciated the email confirmation. We definitely recommend this company not only for the quality of their work but the ease in scheduling. They definitely provide quality service.