"I apologize for the delay in service. I do see that there is an open repair order on your microwave and we are waiting on a part. In checking on the part order the part is still on order. The factory is fulfilling our order for us. Please call in to our office to discuss further. Ashley D&T Appliance Service"

"We apologize for the inconvenience you're experiencing. We understand the frustration this causes. We want to provide a bit of a backstory on the delay to clarify why it's taking so much time to complete your repair. First, the demand for repair services is very high right now due to the pandemic. We have had up to a 2 week waiting period for incoming service appointments since June. We are short-staffed and doing the best we can to hire more skilled technicians. We do apologize for the delay to get out and diagnose the appliance. Regarding the delay on the repair parts, this issue is fully outside of our control. Our supplier did not have the parts in stock, so they had to order the parts from LG to fulfill our order. We are unable to order directly through LG. When a part is substituted (as was the case with your repair), the parts supplier will supply us with the substituted part number--so your order was not going to be delayed indefinitely. In fact, the part substitution you are referring to happened in January of 2021 after we diagnosed your unit. Finally, the reason for the additional 3-day delay is because we have to schedule 2 technicians for 3 hours each to complete the repair. As you can imagine, it takes some planning to coordinate 2 technicians for 3 hours when you're short-staffed. This is why we pre-scheduled the part install for 1/15/2021 based on the part's ETA and again did the same thing for your appointment on 1/22/2021. It's unfortunate and frustrating when we don't receive the part on-time and have to reschedule an appointment, but it's better than adding even more delay to an already delayed repair. We do have the parts in stock and your appointment scheduled for 1/22/2021. If we have any openings in the schedule, we will try our best to get to you sooner."

"I do apologize, but we have been short staffed lately. Please feel free to email us at [email protected] with your contact information or leave a message on our voicemail and we will return your call. We can than reach out to you to schedule service. I apologize you were previously unable to get ahold of us. Ashley D&T Appliance Service"

"I'm sorry for any lack of communication you may have experienced. We checked our online service requests for you, and did not find anything that has gone un-answered. I will provide our information in this response to answer any questions you may have had. Sorry again for any miss-communication, or lack thereof. -Our trip and diagnosis charge is a one time fee of $105. From there our technician will provide an estimate for any additional parts, tax on parts and labor costs. If you would like to set up service, please call our office at 952-934-5522."