Approved Pro
D & T Appliance Service Co
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Refrigeration System Service,
About us
D & T Appliance was founded in January 2002 . We started our company with the intentions of providing a professional service experience to the customer; this “professional service” starts with the individual who takes the original incoming call from the customer, answering the call promptly, setting up the service call in a timely manner and then servicing the product when we said we would be there. It seems that this type of service experience was missing from our marketplace as we have since grown to 25 employees. Our company is also the only Nationally Certified Service Center in Minnesota. We specialize in the premium appliances as well as standard appliances. We strive to make sure that every customer is happy and that they want to tell their friends and family about our services.
Business highlights
23 years of experience
Services we offer
All major appliance repairs & parts.
Accepted Payment Methods
- CreditCard
Reviews
4.7287 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 84% | ||
| 7% | ||
| 5% | ||
| 2% | ||
| 2% |
Showing 1-25 of 287 reviews
Daemeon S.
Feb 2025
came quickly and were very friendly and professional just unable to help me repair anything.
Kevin A.
Dec 2022
They did a great job. Service Tech Ricardo was awesome.
Stephanie K.
Dec 2022
Technician identified the issue quickly and advised as to our options. We replaced the old dishwasher rather than trying to repair it.
Jon G.
Aug 2022
Our refrigerator stopped working while under warranty. LG directed us to D&T, the local authorized service center. Dani in the office was friendly and helpful and scheduled technician Justin to come out on a Saturday. He was pleasant, considerate, and professional. Justin replaced the compressor and installed a motherboard update. The fridge is working better now than when it was new. We are very pleased with the service provided by D&T, definitely recommend them, and would call again for any future appliance repairs.
CHRIS R.
Jul 2022
Terrible! After 3 visits, D & T Appliance Service still could not repair my 4 year old washer.
Leslie G.
May 2022
Good, problem identified and fixed
Patrick M.
Apr 2021
Horrible, Lack of follow through lack of customer service.
Response from D & T Appliance Service Co
"I apologize for the delay in service. I do see that there is an open repair order on your microwave and we are waiting on a part. In checking on the part order the part is still on order. The factory is fulfilling our order for us. Please call in to our office to discuss further. Ashley D&T Appliance Service"
Caleb S.
Jan 2021
Washing Machine Repair
Response from D & T Appliance Service Co
"We apologize for the inconvenience you're experiencing. We understand the frustration this causes. We want to provide a bit of a backstory on the delay to clarify why it's taking so much time to complete your repair. First, the demand for repair services is very high right now due to the pandemic. We have had up to a 2 week waiting period for incoming service appointments since June. We are short-staffed and doing the best we can to hire more skilled technicians. We do apologize for the delay to get out and diagnose the appliance. Regarding the delay on the repair parts, this issue is fully outside of our control. Our supplier did not have the parts in stock, so they had to order the parts from LG to fulfill our order. We are unable to order directly through LG. When a part is substituted (as was the case with your repair), the parts supplier will supply us with the substituted part number--so your order was not going to be delayed indefinitely. In fact, the part substitution you are referring to happened in January of 2021 after we diagnosed your unit. Finally, the reason for the additional 3-day delay is because we have to schedule 2 technicians for 3 hours each to complete the repair. As you can imagine, it takes some planning to coordinate 2 technicians for 3 hours when you're short-staffed. This is why we pre-scheduled the part install for 1/15/2021 based on the part's ETA and again did the same thing for your appointment on 1/22/2021. It's unfortunate and frustrating when we don't receive the part on-time and have to reschedule an appointment, but it's better than adding even more delay to an already delayed repair. We do have the parts in stock and your appointment scheduled for 1/22/2021. If we have any openings in the schedule, we will try our best to get to you sooner."
Clark K.
Oct 2020
very satisfied
Sandy H.
Oct 2020
He was on time, completed the repairs that same day and was professional.
Thomas S.
Oct 2020
Diagnostics and repair were done very quickly and turns out it was just a clogged drain in the freezer causing the leak. Technician was professional and courteous.
Jean B.
Aug 2020
It was great and the guy nick was great too. They called me back and came right over.
SUSAN D.
Jul 2020
This is the second time we've had the opportunity to use D&T Appliance and continue to be impressed with their service. Between the time of troubleshooting and the actual repair, the refrigerator continued to deteriorate. When Andrej, the service man, arrived for repair, I informed him of the additional problems. As it turned out the problem went from a solenoid issue to a main circuit board. Andrej quickly found that his supplier had the part in stock and immediately drove to the shop. Lo and behold he got the part, installed and checked it out and saved us from having everything in the refrigerator from spoiling. As a note, we found Andrej to be timely, very professional, and technically astute. It was a pleasure having him as out repairman.
Nancy C.
Jul 2020
These folks are busy but I scheduled far out and they had an earlier opening and asked me if I wanted it. So nice. They knew their stuff and fixed my issue. They wore face masks and I sure appreciated that. Quality work.
Larry L.
May 2020
They came quickly, got the stove working, cared for our floor, cleaned up after themselves. All I wanted. Thanks
John E.
May 2020
Great job done
Jon S.
Apr 2020
Well. Tech found the source of the leak (not the gasket) and fixed the upper tray in just over an hour. Friendly tech operating in challenging COVID environment. Thanked him for his help!
Phil L.
Apr 2020
Refrigerator repair
Kerry S.
Mar 2020
OK on time and fast worker
Audrey F.
Feb 2020
Repairman arrived on time with needed part. Replaced part and found reason for needed repair - a broken spring. Offered to get spring after next job and return later the same day to finish repairing the washing machine. Arrived back at 7:00 p.m. and finished the repair. Machine works well. Service outstanding.
Jeff B.
Feb 2020
It went well. On time. Flexible scheduling. Multiple reminders of appointments.
Michael M.
Jan 2020
Excellent! Service Tech determined that a regulator (in back of stove) was broken. Thereby, stopping the flow of gas to oven.
Response from D & T Appliance Service Co
"Happy to be of service! Glad to hear that service went well and your oven is working again."
Rick D.
Nov 2019
It went very well. I have used D&T for several repairs and each time they did a great job. They called ahead so I could meet them at home, they were very professional and very technical. They explained the problem and the repair and never left a mess and the repair charges were very reasonable. I will call these guys for any future appliance repairs.
CasSandra T.
Oct 2019
It took a while to set an appointment date. Actually was able to get it done a day earlier and the service & tech were fine.
Phil M.
Oct 2019
Great! Xxxxxxxx
Licensing
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FAQ
D & T Appliance Service Co is currently rated 4.7 overall out of 5.
D & T Appliance Service Co accepts the following forms of payment: CreditCard
No, D & T Appliance Service Co does not offer free project estimates.
No, D & T Appliance Service Co does not offer eco-friendly accreditations.
No, D & T Appliance Service Co does not offer a senior discount.
No, D & T Appliance Service Co does not offer emergency services.
No, D & T Appliance Service Co does not offer warranties.