Metro Garage Door Co

On time, Very polite, Knowledgeable, Quick.

HAD A VERY POSITIVE EXPERIENCE FROM MY FIRST PHONE CALL TO WHEN THEY CAME OUT AND DID THE WORK. I FELT VERY CONFIDENT THEY WOULD DO A GREAT JOB. THEY WERE NOT PUSHY BUT GAVE ME OPTIONS. I WILL DEFINITELY USE THEM AGAIN.

VERY SATISFIED WITH THE WORK AND THE DOOR. WAS ON TIME. PLEASANT. CLEANED UP EVERYTHING. NEW DOOR WORKS GREAT.

VERY NICE WORK. MY WIFE AND I WERE NOT ABLE TO BE THERE WHEN THE SERVICE MAN CAME, SO THEY WORKED OUT ALTERNATE PAYMENT. JOB WELL DONE. THANKS!

OUR GARAGE DOOR WAS NOT WORKING PROPERLY. THE TECHNICIAN ARRIVED PROMPTLY AND INSPECTED THE OPENER AND DOOR. HE SAID THE TYPE OF OPENER AND GARAGE DOOR WE HAVE WEREN'T DESIGNED TO LAST TOO LONG (FROM LARGE HOME IMPROVEMENT STORE). HE DID SOME WORK TO MAKE THINGS RUN MORE SMOOTHLY AND LUBRICATED THE ENTIRE THING.

THEY WERE GREAT. THEY WERE IN AND OUT BEFORE I KNEW IT.

BE CAREFUL!!! THIS COMPANY WILL CHARGE YOU $75 JUST TO COME TO YOUR HOUSE TO GIVE AN ESTIMATE!! NOTICE UNDER ''FREE ESTIMATES''--IT SAYS ''ASK FOR DETAILS''--WELL, I DIDN'T SEE THIS AND NOBODY MENTIONED THE CHARGE WHEN I CALLED TO SCHEDULE. I FELT BAD FOR THE PERSON WHO CAME OUT...IT PUT HIM IN A DIFFICULT POSITION. WHEN I CALLED TO CONTEST THE CHARGE, THEY BASICALLY TOLD ME I WAS LYING B/C THEY ALWAYS TELL PEOPLE ABOUT THEIR CHARGE. NOT THE CASE HERE!

I COULDN'T HAVE BEEN HAPPIER. (I WISH I HAD CALLED THEM WHEN I REPLACED THE 80-YEAR-OLD, ORIGINAL DOOR TWO YEARS AGO.) NOT ONLY DID HE DO WHAT WAS NECESSARY, HE EXPLAINED AND SHOWED ME WHAT TO DO TO MAINTAIN THE DOOR.

HAD USED THEM BEFORE ONE OTHER TIME TO REPLACE SOMETHING ELSE. QUICK AND RESPONSIVE, PROFESSIONAL. WILL USE AGAIN.

REPRESENTATIVE WAS ON TIME AND WORKED QUICKLY. MY GARAGE DOOR NOW OPERATES MORE SMOOTHLY THAN AT ANY TIME SINCE WE BOUGHT THE HOUSE SEVEN YEARS AGO.

METRO WAS QUICK TO RETURN MY CALL AND GAVE ME A PRICE OVER THE PHONE. ANOTHER COMPANY WAS A LITTLE BIT CHEAPER AND COULD DO THE WORK SOONER.

MY CAR WAS STUCK IN THE GARAGE AFTER THE SPRINGS BROKE. I CALLED AND THEY WERE ABLE TO COME OUT THE NEXT DAY. THEY REPLACED THE SPRINGS FOR THE DOOR. THE TECHNICIAN ASKED IF I WAS THINKING OF REPLACING THE DOOR, BECAUSE NOW WOULD BE THE TIME TO DO SO. HOWEVER, WE JUST HAD HIM REPLACE THE SPRINGS.

IT WAS THE SATURDAY OF MEMORIAL DAY WEEKEND AND MY OPENER BURNED OUT. I CALLED SEVERAL OF THE COMPANIES ON THE LIST. THEY WERE THE ONLY ONE OPEN AND WERE WILLING TO SEND SOMEONE OUT RIGHT AWAY, AT NO EXTRA CHARGE.

FROM THE INITIAL CALL WITH LINDA, THE EXPERIENCE WAS WONDERFUL. I GOT A PHONE QUOTE; THEN WENT TO A COMPETITOR AND CHECKED OUT THEIR MODEL, GOT FRUSTRATED WITH INADEQUATE SALES PERSON (I KNEW MORE THEN HIM ABOUT THE UNIT - HE JUST READ ME THE BOX). ALTHOUGH METRO WAS $63.00 HIGHER, OUR TRACK IS ALL STEEL - ONE PIECE VS. 5 FROM THE COMPETITOR, AND METRO'S SERVICE WAS AN EXPERT IN KNOWLEDGE OF GARAGE DOORS AND OPENERS; HE EVEN SHOWED ME THE TO-DO UPKEEP ITEMS TO MAINTAIN THE DOOR AND WHEELS. GREAT PERSON, COMPANY AND SERVICE. OH AND THEY DID CALL 20 MINUTES B/F COMING OUT - ALL ON TIME!

EXCELLENT SERVICE IN ALL ASPECTS. THE PERSON WHO ANSWERED THE PHONE WAS VERY HELPFUL AND SAID THEY WOULD HAVE SOMEONE OUT THE NEXT DAY. THE SERVICE PERSON WHO CAME TO THE HOUSE WAS VERY FRIENDLY, PROFESSIONAL AND RESPECTFUL. HE EXPLAINED WHAT HE HAD DONE AND LEFT US WITH ALL NECESSARY INFORMATION.

THE REFUSED TO REPLACE A DEFECTIVE PART, EVEN AFTER INDEPENDENT CONFIRMATION THAT IT WAS THE WRONG PART.

ONE OF THE CABLES SNAPPED AS I PULLED INTO THE GARAGE ONE EVENING. I CALLED METRO'S ANSWERING SERVICE. THEY HAD SOMEONE HERE FIRST THING THE FOLLOWING MORNING. I THOUGHT THAT WAS GREAT SERVICE.

MY EXPERIENCE WAS GREAT. I THOUGHT THE PRICE WAS FANTASTIC, THEY WERE ON TIME AND THEY FINISHED IN ABOUT AN HOUR. THEY WERE VERY HELPFUL IN EXPLAINING THE NEW FEATURES OF THE OPENER. I WOULD HIRE THEM AGAIN IN A MINUTE.

A REAL PERSON ANSWERED THE PHONE! JOHN, THE REPAIRMAN, ARRIVED WITHIN AN HOUR OF MY CALL AND HAD THE JOB DONE IN 15 MINUTES. HE ADVISED THAT WE SHOULD REPLACE THE GARAGE DOOR AND OPENER, WHICH WE WERE AWARE OF. HE GAVE ME A PRICE ESTIMATE, BUT DID NOT TRY TO SELL ME ON THE SPOT. I'M VERY HAPPY WITH THIS SERVICE!

I WAS VERY SATISFIED. COMPETITORS WERE COMPARABLE IN PRICE, ALTHOUGH METRO GARAGE DOOR HAD AN ''ANGIES LIST'' COUPON.

I CALLED MANY PLACES AND THEY ALL CHARGED A $75.00 TRIP CHARGE. THIS WAS THE ONLY COMPANY I FOUND THAT PROVIDED A FREE ESTIMATE AND NO TRIP CHARGE. I COULD NOT GET MY DOOR OPEN SO THEY CAME OUT THE SAME DAY. VERY GOOD SERVICE.

INSTALLER DID A GREAT JOB. HE EVEN CAUGHT A MISTAKE BY THE SALES PERSON WHO HAD MIS-MEASURED THE DOOR TRACK HEIGHT.

THE TECHNICIAN CAME WHEN THEY SAID HE WOULD, AND MADE THE REPAIRS QUICKLY. THIS WAS THE TYPE OF SITUATION WHERE THE JOB WASN'T HUGE, BUT WE AND A NEIGHBOR HAD WORKED AT IT FOR QUITE A WHILE THE DAY BEFORE - AND HAD GIVEN UP. IT REQUIRED SOMEONE WITH MORE KNOWLEDGE OF DOOR OPENERS. THE CHARGE FOR THIS SERVICE WAS VERY REASONABLE.

CAME OUT WITHIN A COUPLE HOURS AND ASSESSED THE PROBLEM. THEIR PRICE WAS A LITTLE LESS THAN GARAGE DOOR SYSTEMS AND I WAS ABLE TO GET THE JOB DONE FOR ABOUT THE SAME PRICE INCLUDING ALL NEW DOOR SEALS TO KEEP OUT RAINWATER. THE INSTALLER WAS A TRUE GENTLEMAN, PROFESSIONAL AND HE SHARED HIS KNOWLEDGE ON COMMON PROBLEMS AND PREVENTATIVE MAINTENANCE. HE HAPPILY WENT ABOUT HIS WORK AND ANSWERED ALL OF MY QUESTIONS WITH REFRESHING INTEREST. HE ACTED LIKE HE WAS FIXING HIS OWN GARAGE DOOR AND YOU CAN'T ASK ANYTHING MORE THAN THAT. $724.15 TOTAL $340.15 TORSION SPRING CONVERSION AND REPLACEMENT OF DOOR SEALS $384 REPLACEMENT OF OPENER.

THE COMPANY REPRESENTATIVE WAS ON TIME, FRIENDLY, POLITE AND DID AN EXCELLENT JOB! I WOULD HIGHLY RECOMMEND THEM! I PLAN TO USE THEM IN THE FUTURE!