Metro Garage Door Co

VERY GOOD EXPERIENCE. I WANTED TRADITIONAL WOOD GARAGE DOORS FOR MY OLDER HOME. ON A VISIT TO THEIR SHOWROOM, BRIAN REMEMBERED THEY HAPPENED TO HAVE 2 8X7 REDWOOD DOORS IN BACK THAT WERE LEFT OVER FROM A PREVIOUS JOB. THEY WERE EXACTLY WHAT I WANTED AND THE PRICE WAS RIGHT. I ALSO HAD WHAT I WOULD DESCRIBE AS A ''COMPLICATED'' INSTALL, AND BRIAN WENT OUT OF HIS WAY TO PAY A VISIT TO RECOMMEND SOME OPTIONS. EVERYTHING WORKED OUT GREAT. I HIGHLY RECOMMEND THESE GUYS.

I WAS SURPRISED THAT THE SERVICE PERSON RE-INSTALLED THE PART WITHOUT BEING ASKED, AND WITHOUT LEAVING A NOTE OF ANY KIND. THEY DID NOT CHARGE FOR THIS, WHICH WAS NICE; I APPRECIATED THAT. HOWEVER, I ENDED UP GOING WITH ANOTHER COMPANY, WHICH WAS ABLE TO DO THE FIX TO THE MANUAL DOOR AND SOME ADJUSTMENTS TO THE AUTOMATIC DOOR FOR $85.

THEY DID A GREAT JOB AT A GREAT PRICE. THEY DID NOT BILL ME FOR THE SERVICE CALL WHEN THEY FOUND OUT IT COULD NOT BE REPAIRED. THEY CAME BACK OUT THE NEXT DAY AND PUT IN A NEW ONE.

WORK WAS COMPLETED WITHIN A HOUR AND A QUARTER OF WHEN I HUNG UP THE PHONE! THEY TOLD ME TO EXPECT THE SERVICEMAN BETWEEN 12:00 AND 2:00. HE CAME AT 12:15. MY GARAGE DOOR WORKS GREAT NOW. BOB TOLD ME WHAT OIL TO USE ON THE ROLLERS IN THE FUTURE TO AVOID STICKING IN WINTER. ADVISED ME WHERE I COULD GET DECORATIVE FINISHES FOR THE DOOR. EXCELLENT SERVICE!

REPAIR WAS DONE ON TIME AND AT PRICE QUOTED. REPAIRMAN WAS FRIENDLY, CLEANED UP AFTER HE COMPLETED THE JOB. VERY SATISFIED.

ON TIME, PROFESSIONAL, REASONABLY PRICED.

PHONE SERVICE REP'S WERE EXCELLENT. INSTALLER ARRIVED WHEN SCHEDULED. WORK SEEMS TO BE GOOD. HOWEVER, INSTALLER ALMOST LEFT W/OUT INSTALLING NEW OPENER. IF I HAD NOT DECIDED TO BE AT HOME THE WORK WOULD NOT HAVE BEEN COMPLETED. INSTALLER DID NOT REMOVE OLD DOOR OPENER AND LEFT SITE VERY MESSY W/ SCREWS, ETC. ALL AROUND. WHEN I CALLED ON THIS, THEY IMMEDIATELY SENT HIM BACK TO DO THESE THINGS.

ON TIME, POLITE, GOOD PRICE, VERY HELPFUL, & FRIENDLY.

LINDA CALLED BACK NEXT DAY AND GAVE ESTIMATES OVER THE PHONE. ESTIMATE WAS VERY HIGH COMPARED TO OTHER COMPANIES.

GOOD EXPERIENCE FOR THIS SMALL JOB.

WE CALLED THIS COMPANY ABOUT 4 P.M. ON A TUESDAY AND A REPAIRMAN WAS AT OUR DOOR EARLY WEDNESDAY MORNING, AS PROMISED. THEY CALLED EARLIER TO LET US KNOW EXACTLY WHAT TIME TO EXPECT HIM. (THEY WOULD HAVE COME THAT NIGHT FOR AN EXTRA FEE, BUT WE DIDN'T FEEL IT WAS THAT KIND OF EMERGENCY.) HE DIAGNOSED THE PROBLEM IN SECONDS, MADE THE REPAIR AND WAS GONE IN LESS THAN HALF AN HOUR. THE SERVICEMAN WAS POLITE AND FRIENDLY AND HE GAVE ME TIPS TO MAKE SURE THAT THE PHOTO CELLS (OUR PROBLEM) WOULD CONTINUE TO WORK WELL. HE ALSO ADJUSTED THE SPRINGS WHILE HE WAS HERE. THE FEE WAS VERY REASONABLE, FAR LESS THAN WE HAVE PAID ALMOST ANY OTHER REPAIRMAN IN RECENT MONTHS. WE'D DEFINITELY USE THEM AGAIN.

THE SERVICE REP WAS A VERY NICE GUY. HE CAME ON TIME AND TOLD ME WHAT MY OPTIONS WERE WITH THE GARAGE DOOR OPENER. I DECIDED I WANTED TO REPLACE THE OPENER I HAD AND HE HAD IT DONE IN NO TIME AT ALL. HE EVEN HELPED ME PROGRAM THE KEYPAD. HE REMOVED AND DISPOSED OF THE OLD OPENER AND KEYPADS, SO THERE WAS NO MESS. IT WAS A LITTLE MORE EXPENSIVE THAN I HAD THOUGHT, BUT I AM HAPPY WITH THE SERVICE AND GARAGE DOOR OPENER.

THE REPAIRMAN, I CAN'T READ HIS NAME NOR REMEMBER IT, WAS ON TIME, VERY POLITE AND EXPLAINED ALL WORK DONE.

VERY GOOD. WE HAVE USED METRO GARAGE BEFORE FOR SMALLER REPAIRS, AND WERE SATISFIED AGAIN ON THIS MUCH LARGER JOB.

THE SERVICE TECHNICIAN WAS VERY HELPFUL AND COMPETENT. HE HAD THE PULLEY REPLACED IN UNDER 15 MINUTES! THE DOOR IS WORKING BEAUTIFULLY. THE COMPANY IS VERY RESPONSIVE, AS WE CALLED IN THE MORNING AND THE TECHNICIAN WAS HERE THE SAME DAY, AS PROMISED.

THE DOOR WE NEEDED WAS ON ORDER FROM THE MANUFACTURER, SO IT WAS OVER A MONTH FROM MEASUREMENT TO INSTALLATION. STILL, ONCE DOOR ARRIVED FROM MANUFACTURER, INSTALLATION WAS PROMPT AND WELL DONE.

THEY DID AN EXCELLENT JOB. THEY WERE WILLING TO GIVE FREE ESTIMATE ON REPAIR OR REPLACEMENT OF DOOR WITHOUT A SERVICE CHARGE IF I COULDN'T AFFORD EITHER RIGHT AWAY.

THEY WERE GREAT! THEY GOT OUT HERE AND GOT THE JOB DONE QUICKLY FOR THE PRICE QUOTED. THEY ARE VERY FRIENDLY AND NICE TO WORK WITH.

THEY CAME THE MORNING AFTER WE CALLED. THEY WERE VERY PROFESSIONAL AND EFFICIENT.

THEY SCHEDULED FOR THE NEXT DAY, ARRIVED ONE HOUR AHEAD OF TIME, WORKED QUICKLY AND PROBLEM SOLVED PROMPTLY. THE WORKMAN WAS KNOWLEDGEABLE AND EFFICIENT.

METRO WAS PROMPT AND PROFESSIONAL IN SCHEDULING THE APPOINTMENT. THEY CAME WITHIN THE ALLOTTED TIME FRAME. THE SERVICE REP DISCOVERED THE BROKEN SPRING IN OUR EXISTING GARAGE DOOR AND REPLACED IT. UNFORTUNATELY, HE WAS UNABLE TO INSTALL THE NEW GARAGE DOOR OPENER BECAUSE HE LACKED A TALL ENOUGH LADDER. HE SCHEDULED A SECOND APPOINTMENT RATHER TO RISK INJURY BY WORKING WITH INADEQUATE EQUIPMENT. THIS WAS A GOOD OPTION, IN MY OPINION, THAT SHOWS THE COMPANY VALUES ITS EMPLOYEES AND DOING THE JOB RIGHT. THE FOLLOW UP VISIT WAS ON TIME AND ON BUDGET. THEY COMPLETED THE JOB. THE REP WAS EVEN KIND ENOUGH TO REPLACE A LIGHT BULB IN THE GARAGE THAT I COULDN'T REACH BECAUSE OF THOSE HIGH CEILINGS. I WOULD DEFINITELY USE METRO AGAIN AND RECOMMEND THEIR SERVICES.

THEY TOOK 4 DAYS TO REPLY TO OUR EMAIL REQUESTING TO SCHEDULE AN APPOINTMENT. THEY GAVE US A 3 HOUR WINDOW FOR THEIR ARRIVAL. THEY CAME 1 HOUR AFTER THE 3 HOUR WINDOW ENDED. WORKED FOR 10 MINUTES TO COMPLETE THE JOB.

EXCELLENT. TOM SHARED ADVICE ON MAINTAINING THE FINISH OF OUR DOOR (AFTER COMMENTING THAT IT WAS IN GOOD SHAPE). HE TOOK CARE OF GETTING OUR HEAVY DOOR OPENING AGAIN ON A VERY COLD DAY AND DID THE WORK QUICKLY AND EFFICIENTLY.

THE WORKMAN WAS ON TIME, PROFESSIONAL, FRIENDLY AND DID A GREAT JOB. IT ONLY TOOK HIM ABOUT 12 MINUTES TO DO ALL THE WORK AND EVERYTHING'S WORKING GREAT NOW!

THEY WERE PLEASANT, RESPONSIVE, DID GOOD WORK AND CHARGED A FAIR PRICE - YOU CAN'T BEAT THAT. I EVEN REFERRED THEM TO A FRIEND WHO HAD THE SAME PROBLEM.