Metro Garage Door Co

HE WAS THERE THE DAY I CALLED, PROMPT, POLITE AND HELPFUL. ALL AROUND TOP JOB.

QUICK, NEXT DAY RESPONSE. REASONABLE PRICE. GREAT, NO-HASSLE EXPERIENCE.

I CALLED METRO GARAGE DOOR CO. AT ABOUT 3:30 P.M. ON MONDAY AND THEY SAID THAT THEY COULD HAVE SOMEONE TO MY HOUSE BETWEEN 7:30 AND 8:30 A.M. ON TUESDAY. THE GENTLEMAN SHOWED UP RIGHT ON TIME, 8:00 A.M. - AND WAS VERY NICE. I EXPLAINED MY PROBLEM TO HIM AND HE SET RIGHT INTO TROUBLESHOOTING THE SITUATION. IT WAS EVENTUALLY DETERMINED THAT ONE OF THE ELECTRONIC 'EYES' WAS BAD AND SO THE PAIR NEEDED TO BE REPLACED. HE DID THE WORK IN ABOUT 20 MINUTES AND IT WORKED LIKE A DREAM. HE EXPLAINED THE WORK TO ME ALONG THE WAY AND TOLD ME WHAT HE WAS CHECKING/TROUBLESHOOTING. HE ALSO HELPED ME BY FIXING ONE BAD ROLLER WE HAD THAT WAS MAKING A LOT OF NOISE. THEY WERE ON TIME AND THEY DID A GREAT JOB. THE GENTLEMAN WAS VERY NICE AND CHEERFUL. I FEEL CONFIDENT IN THE WORK THAT THEY DID AND THEY EVEN GAVE ME A COMMENT CARD AT THE END OF THE JOB TO ASK FOR MY FEEDBACK. I WAS VERY IMPRESSED AND PLEASED WITH THEIR WORK.

VERY GOOD. TURNED OUT DOOR DID NOT NEED TO BE REPLACED AFTER ALL, AS PROBLEM WAS INSIDE RAFTERS OF GARAGE. THEY WERE IN THE WAY.

GREAT EXPERIENCE. SET UP APPT. OVER THE PHONE. WAS CONTACTED 15/30 MINUTES PRIOR TO TECH'S ARRIVAL AS PROMISED. RANDY WAS GREAT - COULD NOT REPAIR MY GARAGE DOOR AS IT WAS NOT ''UP TO CODE'' (VERY OLD MODEL) BUT SHOWED ME HOW TO FIX IT MYSELF. HE ADVISED ME TO ADD A STABILIZER BAR FOR $30, AND DEMONSTRATED WHY IT WAS IMPORTANT, AND SINCE I WAS ALREADY PAYING A ''TRIP FEE'' I FIGURED WHY NOT. HE WAS FINISHED IN MINUTES. VERY THOROUGH & HELPFUL. WOULD USE AGAIN IN FUTURE JOBS.

SALESMAN WAS INFORMED AND HELPFUL. THE TECHNICIAN WHO DID THE WORK WAS ON TIME, COMPLETED HIS WORK WITHIN THE ESTIMATED TIME FRAME AND CLEANED UP BEAUTIFULLY. THE PRICE WAS COMPARABLE TO OTHER ESTIMATES I RECEIVED.

EXCELLENT, RESPONDED TO MY CALL IMMEDIATELY, WAS ABLE TO SET APPOINTMENT AFTER HOURS FOR THE FOLLOWING DAY. THE REPAIRMAN WAS ON TIME, TOOK THE OLD PARTS AND WAS PLEASANT.

THIS WAS A REMARKABLE REPAIR EXPERIENCE. I CALLED METRO ABOUT NOON TODAY. THE TECHNICIAN ARRIVED ABOUT 1 P.M. TODAY. HE SPENT 10-15 MINUTES. DOOR FIXED. INCREDIBLE.

THE MAN ARRIVED PROMPTLY AT 8AM AND WORKED THROUGHOUT THE DAY. HE WAS POLITE, THOROUGH, ANSWERED ALL OF MY QUESTIONS AND CLEANED UP NICELY WHEN THE JOB WAS DONE. I PHONED THE OWNER, KEVIN ON MONDAY MORNING TO LET HIM KNOW THAT OVER THE WEEKEND I DISCOVERED THAT MY SERVICE DOOR WOULDN'T OPEN BECAUSE THE NEW TRACK WAS OBSTRUCTING IT. HE PROMPTLY SENT THE SAME MAN OUT TO ADJUST THE TRACK THE SAME DAY.

ARRIVED ON TIME, COMPLETED WORK QUICKLY, CLEANED UP AFTER.

THE SPRINGS BROKE ON A WEEKEND AND WE CALLED A COUPLE OF PLACES. THEY WERE NOT WILLING TO COME OUT ON THE WEEKEND. THEN WE CHECKED ANGIE'S LIST, AND CALLED METRO GARAGE DOOR. THEY SAID THEY WOULD COME ON SUNDAY, BUT IF WE WANTED TO SAVE $$$ THEY WOULD COME ON MONDAY MORNING. THEY EXPLAINED HOW TO OPEN THE DOOR SO WE COULD GET OUT AND GET TO WORK. ON MONDAY, THEY ARRIVED RATHER LATE IN THE MORNING, BUT DID THE WORK QUICKLY AND HONORED THE ANGIE'S LIST COUPON. WILL DEFINITELY CALL THEM AGAIN. MY ONLY WISH FOR IMPROVEMENT WOULD HAVE BEEN A PHONE CALL WHEN THEY WERE ON THEIR WAY.

USED THIS COMPANY BECAUSE OF REPORTS HERE. WOULD CAUTION ANYONE WHO IS CHANGING OUT AN OLD DOOR TO BE PREPARED FOR THE NEWER DOORS. I GOT AMARR HERITAGE SERIES AND WAS NOT PREPARED FOR THE STYROFOM QUALITY OF THE PRODUCT. I THINK THE SALESMEN SHOULD BRING SAMPLES TO SHOW THE DIFFERENCE TO UPGRADE. I WOULD HAVE. THIS DOOR SEEMS REALLY CHEAP. INSTALLER CAME ON TIME AND INSTALLED IT FINE. MY MAJOR CONCERN WITH THIS COMPANY IS NO FOLLOW UP...I.E. IF YOU HAVE ANY PROBLEMS EVEN WITHIN THE 30 DAYS PER CONTRACT BEWARE! I CALLED ABOUT IT MALFUNCTIONING AND WAS TREATED VERY RUDELY BY A GIRL IN THE OFFICE AND TOLD FOR 10 MINUTES ALL THE THINGS THEY COULD NOT HELP ME WITH, NEVER REALLY LISTENING TO MY PROBLEM. I FINALLY GOT HER TO AGREE TO SEND SOMEONE OUT AND I REALLY ANTICIPATED A PROBLEM WITH THEM TRYING TO CHARGE ME FOR SERVICE CALL ETC, ON SOMETHING THAT SHOULD BE COVERED UNDER NEW WORK WARRANTY. THE SERVICEMAN CAME OUT WAS VERY NICE AND GOT THE JOB DONE..NO CHARGE BUT TOO HARD TO GET SERVICE

I HAVE BEEN TRYING TO GET A BID ON COMMERCIAL GARAGE DOORS FOR OUR BUSINESS. IT'S BEEN A MONTH SINCE WE CONTACTED THIS CO. THEY WERE VERY PROMPT ABOUT SENDING OUT A SALES PERSON, BUT TO THIS DATE WE HAVE NOT HEARD BACK FROM THEM. I CONTACTED TIM LARSEN ABOUT 2 WEEKS AGO AND HE ASSURED ME HE WOULD GET BACK TO ME AS SOON AS HE GOT BACK TO THE OFFICE, SO FAR NOTHING! MAYBE HE'S NOT BACK YET!

IT WAS GREAT WORKING WITH TOM MILLER. I HAVE A LARGE TORSION GARAGE DOOR FROM SEARS (18 FEET ACROSS) THAT WAS DIFFICULT TO OPEN. TOM FIXED THE DOOR AND INSTALLED A NEW OPENER IN ABOUT AN HOUR AND A HALF. THE PRICE WAS GREAT WHEN COMPARED TO GETTING A NEW LIGHTER WEIGHT DOOR AND OPENER (APPROX. $1200). HE ALSO SPENT TIME EXPLAINING SOME OF THE COMMON THINGS TO CHECK BEFORE PAYING FOR A SERVICE CALL (E.G. BLOCKAGE IN FRONT OF SENSORS, ETC.). IT WAS EASY TO SCHEDULE AND EFFICIENT WORK. HE EVEN DISPOSED OF MY OLD OPENER.

THEY WERE ABLE TO COME OUT THE DAY AFTER WE CALLED. THEY WERE VERY HELPFUL AND EFFICIENT. EVEN THOUGH WE DIDN'T KNOW UP FRONT HOW MUCH WORK WOULD BE DONE THEY WERE ABLE TO STAY AND FINISH EVERYTHING RIGHT AWAY. THEY WOULDN'T DO AN ESTIMATE, BUT GIVEN THAT WE HAD TO HAVE WORK DONE AND THEY WERE RATED WELL ON ANGIES LIST WE WENT WITH THEM. THEY INSTALLED COMMERCIAL GRADE GARAGE DOOR OPENERS, A KEY PAD OUTSIDE, OPENERS ON THE WALL AND FOR OUR CARS, AND AN EXTRA SET TOO. WE ARE VERY HAPPY WITH THE JOB THEY PERFORMED.

FRIENDLY, EFFICIENT, ON TIME AND GOOD WORK.

VERY GOOD! THEY WERE ON TIME. VERY PROFESSIONAL, AND I THOUGHT THE PRICE WAS REASONABLE.

NO PROBLEM EXCEPT FOR MISCOMMUNICATION.

CAME THE NEXT DAY, PERFORMED THE JOB QUICKLY AND SATISFACTORILY.

THE PRICE WAS REASONABLE, ALTHOUGH I DO NOT REMEMBER IT OFF-HAND. THEY WERE VERY GOOD. I WOULD DEFINITELY HIRE THEM AGAIN.

THEY CAME OVER WITHIN AN HOUR AND FIXED THE PROBLEM. THEY DID A GREAT JOB.

NEED IT DONE? CALL THESE GUYS. BEST EXPERIENCE SO FAR IN HOME REPAIR. (AND I'VE HAD A LOT OF WORK DONE LATELY ON THE HOUSE.)

ESTIMATOR WAS PATIENT AND ANSWERED ALL OUR QUESTIONS. DAN THE INSTALLER SHOWED UP ON SCHEDULE, COMPLETED THE WORK IN THE TIME PROMISED, AND LEFT THE WORK SITE CLEAN.

I CALLED THIS COMPANY AFTER GETTING THE NAME FROM ANGIES LIST. THEY CAME OUT THE NEXT DAY AND HE SAID HE COULD HAVE THE PROBLEM FIXED IN 15 MINUTES!!! HE WAS VERY NICE, DID VERY GOOD WORK AND OUR DOOR NO LONGER SQUEAKS AND RUNS LIKE A CHARM. HE WAS ALSO VERY NICE ABOUT ANSWERING SOME OTHER QUESTIONS I HAD. WOULD DEFINITELY USE AGAIN!!!! HE WAS ALSO ON TIME. A+

THEY DID A GREAT JOB. THEY EXPLAINED WHAT TYPE OF OIL TO USE.