Founded 1978 • With Angi since August 2002
Service Provider ResponseAs I appreciate Mr. [Member Name Removed] taking the time to offer his feedback and rate our company, I am happy to offer my response. We did go to Mr. [Member Name Removed]'s house and performed (2) Level II, camera inspections. We took pictures and forwarded them to Mr. [Member Name Removed] and his wife. The inspections revealed no issues and the fireplaces passed inspection. We have the pictures to verify that. We also took pictures of the exterior of his chimney (I wish that I could paste of copy of his chimney here but unfortunately I cannot). The chimney was structurally sound and in good condition. Mr. [Member Name Removed]'s discontent was with one particular area of the chimney that had caulk instead of mortar. The joints were sealed and we felt (our opinion) that everything was in good condition as well; although caulk is probably not ideal and a tad bit unsightly, the joints were sealed). Mr. [Member Name Removed] was not happy with my opinion (nor that of our certified technician). Mr. [Member Name Removed] called our office and said that he was stopping payment on the check that he made out to us for service because he didn't trust our evaluation. I did tell him that I would be happy to send another technician out to re-evaluate at no charge. I NEVER RESCINDED that offer. After a couple of weeks went by, with many email exchanges and me calling his wife and leaving voicemail message (that was the only phone number I was given), I finally got a call from Mrs. [Member Name Removed] on a Friday afternoon. I was happy to hear from her so that we could get the situation resolved. I did start the conversation in a pleasant way and again, was happy to her from her. But, from the start of our conversation, she was in attack mode. She didn't want resolution but wanted to argue with me. I was on the phone with her for about 10 minutes and during that time listened to her yell at me and hurl insults about me and my company. As a service professional, I am willing to take some of this but after a considerable amount of time, when she wasn't even willing to listen and hear me out, I had had enough. I did remove the phone from my ear and under my breath call her an obscenity. Unfortunately, I was not quiet and she heard. This was certainly not professional; I understand that but my buttons had been pushed and I just didn't want to hear anymore and I felt that she was being unreasonable and rude. Finally, my partner had to take the phone away from me because he knew this conversation wasn't "pretty" and it was only going to escalate. My partner, John, was able to resolve the issue with Mrs. [Member Name Removed]. After some time went by, I did feel bad about saying what I did (that is not my normal demeanor) and I emailed her and apologized. I said that I was unprofessional and lost my cool and that I was sorry. But, as far as our service goes, no apologies. The fireplaces are good to use, the chimney is in good condition. I'm sure I could have provided the [Member Name Removed] with quote to repair their chimney but my thought was "why?' We're not the kind of company to "make" work so that we can benefit monetarily. That's not what were about at London. We are about providing accurate information and relaying that information to the homeowner; to give them peace of mind when they use their fireplace. Pictures don't lie. The flue liners were sealed venting systems and did not present concern. With regard to the exterior, it was our opinion that everything was solid and honestly, it was one of the better chimneys we've seen in a long time. Now, that's not to say that another chimney company (or 5) could come out and say something different. That's the real world. Then, as a consumer, one needs to make a decision based off of the information they gather. The important thing is that when the [Member Name Removed] have a fire, in their home, the fireplaces are not vulnerable nor are they at risk for problems. That's huge information that we shared with the [Member Name Removed]. The exterior chimney and arguing over caulk seems really a waste of time in my opinion. Again, I wish I could show a picture of their chimney and you would probably agree.
Service Provider Response.
Service Provider ResponseWe, at London Chimney, are apologetic to [member name removed]. John did go to [member name removed]'s home to look at his chimney and discussed options for the project. [member name removed] was most kind in providing our office with the type of material that he would like to have used along with where to get the supply. Because our repair season was, and still is, very busy, we did not do a very good job in responding to [member name removed] in a timely fashion. But, in all fairness, the grade should not reflect our work as we were never hired to be the contractor for this project. We did not provide [member name removed] with a bid for the work that was needed or a specific dollar amount. He did not sign any paperwork or give a written or verbal consent for the project. Our error at London was not being upfront with [member name removed] in that we were too busy at the time to take on more work and that we didn’t relay that information to him in a timely fashion. Again, for that we are sorry.
“Your Full Service Multi-Project Provider” The Construction Group, Inc. has over 30 years of experience in the Minnesota construction and remodeling industry. We provide Storm damage inspections, insurance claim assistance, new construction, remodeling services, weatherization, and home exteriors for Minnesota home owners, apartment complexes, town homes, condos, and commercial buildings. We ensure client satisfaction by providing big company performance and quality with the personalized attention you get from a small company. The Construction Group, Inc. is Owens Corning and GAF preferred contractors, as well as members of the Minnesota BBB with an A+ rating. Serving all of Minneapolis, St. Paul and surrounding areas.
I started in the Masonry business in 1976 and have been working ever since. I started my business in 1980 and incorporated in 1986. We are a small company with an experienced crew. They've all worked with me for the last 20 years. Experienced with working with condo associations and large building tuck pointing, brickwork, and stone work.
Welcome to Minnesota dryer vent guys. please visit our website www.mndryerventguys.com You'll get a faster response! The number that they list for this profile is not the business phone number can they use it for tracking. they will not change it and that's why we were asking you to contact us through our own website. or Google our name. We are the only company in the Twin cities metro area focusing on dryer vent cleaning as a priority over air duct cleaning. We Service Residential, Commercial, Condos/Town houses & Apartments. We have serviced over 2k happy customers with our dryer vent cleanings. We not only clean the dryer & vent line. We offer dryer vent replacement & dryer repair & more. We also check for anything that may put your home at risk as in, long vent runs, twisted lines, Proper air flow, vent connection issues & more. For us, it's about your safety as no companies or agencies are promoting the importance of having your dryer vent cleaned out so you don't have a dryer vent fire or end up getting carbon monoxide back into the house if it's a gas dryer. So whether your line is backed up, you haven't had it ever cleaned out, or it's been a while or a couple years. Feel free to call to schedule an appointment or if you have any questions.
2022 Super Service Award
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London Chimney Sweeps LTD is currently rated 4.7 overall out of 5.
London Chimney Sweeps LTD is open:
Monday: 8:00 AM - 4:30 PM
Tuesday: 8:00 AM - 4:30 PM
Wednesday: 8:00 AM - 4:30 PM
Thursday: 8:00 AM - 4:30 PM
Friday: 8:00 AM - 4:30 PM
London Chimney Sweeps LTD accepts the following forms of payment: MasterCard, Visa, Discover
Ask London Chimney Sweeps LTD for details on free project estimates.
Yes, London Chimney Sweeps LTD offers eco-friendly accreditations.
No, London Chimney Sweeps LTD does not offer a senior discount.
No, London Chimney Sweeps LTD does not offer warranties.
London Chimney Sweeps LTD offers the following services: London Chimney Sweeps LTD