Randy's Electric & Plumbing

Very professional!

Both of our technicians (Randy/Brandon) were professional and did a great job. We had two reasons to call for an electrician - install a new light switch for a laundry room, and a need for an electrical upgrade for our downstairs bedrooms. Randy explained all options with prices, there was no hard sell, the prices were fair and reasonable, and they performed the work we chose to proceed with quickly and efficiently. I used to hire a competitor before I gave Randy's Electric a try and now I will recommend Randy's from now on. From the first phone call to inquire about an appointment, to the confirmation of the appointment, the call before arrival, and then the work performed - it all went so smoothly (unlike the competitor). The technicians were professional, and friendly. Our dogs were particularly obnoxious while they were here and Randy and Brandon were very patient and understanding! Having this work done was a great experience and we are very happy!

Very Impressed. Did his best to find the least destructive way to accomplish the goal. Wore shoe covers appropriately to protect floors.

That the two electricians were very friendly and professional. This was by no means a "hard sell" it was totally up to me on what I decided to have done. They installed a ceiling van in my family room they were fast and clean and the van has been a great addition and just in time for the hot weather. You will not be disappointed in Randy's Electric and their team of electricians.

On time, clean, clear pricing. Seemed a little expensive for some basic work, but it was clear they knew what they were doing.

I called Randy's Electric and they sent someone out right away. Explained my issues and they provided quotes. They did what they promised. Very satisfied.

Prompt, courteous, clean, respectful of our needs, confident & polite.

They are up front and clear about pricing before they start

n/a

Professional, knowledgeable, and friendly service. I recommend them to all my friends!

My service man, Jeremy, was courteous and informative.

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They pushed for a lot of extra work that was not in the scope of the original project.

Was very pleased with Dan. He explained things well, was very polite, just a very nice person to deal with.

Job: We had Randy's Electric install 6 canned lights on dimmer switches and fix some on-going electrical problems that we've had. Pretty simple, one-day job. Pros: Overall we thought the quality of work was very good. The canned light installation looks great and they fixed the other annoying electrical issues without a hitch. They completed the scope of work quickly and were very accommodating to getting us on booked on their schedule. They didn't leave a mess in the house at all and it appears as though they didn't need to access the attic to run the electrical lines for the cans. We were concerned over accessing the attic because we recently had an insulation job done and we didn't want that to be messed up if possible. A pretty simple job but they got it done with good workmanship and the priced seemed fair for electrical work. Cons: There were two main issues that we had with this project, one of which may be the result of us not being up-to-date with current canned lighting technology. The canned lights look great but according to feedback I got from Randy's Electric, the bulbs are built-in LED's with the trim fixture. So, no unscrewing a canned bulb, you have to pull the entire trim fixture out with the bulb inside to replace them. We were never consulted on this at all or other canned lighting options during the quote. Apparently, it was you get these canned lights and that's it. So, every time I need to change the fixture/bulb combo I have to called Randy's Electric for support? That doesn't seem cost effective for us. Apparently, the bulb/trim fixtures are guaranteed for 5 years but what happens after that? I guess I'm on my own to figure out how to swap these bulb/fixtures in the event that they go out. The other issue was that because we had that insulation job done in the attic, we were concerned over heat loss from punching the holes in the ceiling for the cans, which is a necessary thing but can result in significant heat loss. We were never advised from Randy's about how, or even if they do, seal the canned lights for heat loss. I hope they did, and based on the workmanship, they're probably sealed them, but we thought it would be good to know for sure. So, that's the reason for the 3.5 stars for customer service. Overall, we thought they did a good job and I'd hire them again but they need to be a little bit better during the quote process about detailed items as discussed above.

Professional, clean and efficient

Polite, professional

Resolved a GFI outlet issue that occurred during the blizzard. Quick and efficient, reasonable price, solved problem.

Explained issues to me before completing any work

very professional.

Thorough, polite, professional -- and listened to the problem and offered a number of potential solutions

Great work. Would hire again!

Very nice workers. Explained several options for me to choose from.