The Super Movers LLC

We were moving homes with a week of lag time in between and thus needed to store our items. We rented a mobile storage unit and therefore only needed labor rather than a full-service moving company. I located The Super Movers on Angie's list and called them. I received a prompt call back and set up two separate service dates (for the move out of my house to a storage unit and the later move into the new house from the storage unit). On the initial move-out day, my pre-booked crew of 3 arrived as a crew of 2. I was disappointed but they got right down to business, so I decided not to worry about the timing. Within 45 minutes, one of the two was sleeping in the truck as he was apparently very ill. They promised to send an additional mover to my home immediately. Approximately 2 hours later, a new mover arrived. They worked quickly, but I was disappointed when I specifically asked for certain items to be loaded first rather than others (for fear of things not fitting). They failed to load things as I requested and resulted in them unloading and reloading and spilling contents of boxes onto my lawn. On the day in which they moved the items from the container into my home, the crew of 3 arrived promptly and got to work. Mid-way through the unloading - I started to notice that not all of the items were shrink-wrapped (as they were initially supposed to be) and many pieces of furniture were arriving chipped, damaged, and very dirty. I brought this to the attention of the lead mover who asked me to complete a damage sheet. In fact, he specifically stated that the owner "has insurance for this type of thing." I completed the sheet, paid the movers for their time and began unpacking. As we began unpacking the boxes we noticed more and more damage to our furniture. I called The Super Movers to inquire about resolving the issues on the damage sheet as well as amending the list of damaged items. He offered to come out and see the damage. We set up a time for him to come to my home (a saturday at noon). I stayed home and he never arrived. I called him back to remind him and reschedule and since then he has not returned my calls or emails. I have worked with other companies before and understand the damage is a fact of the moving process, but the lack of responsiveness and failure to even address this situation has led me to write this disappointing review. I recommend avoiding this company.

Initially I was a little worried because I had scheduled a 9:00 AM start time. About 10 minutes before the movers were supposed to arrive I received a call that they would be about 20 minutes late. Then after 30 minutes I got a call saying that they were lost and that the GPS put them in the wrong location. After giving some directions the movers finally arrived but 45 minutes late. Luckily I was not in a huge hurry with a deadline that afternoon, otherwise that could of been difficult. I hired the movers for the 3 hour minimum and when they arrived I showed them what I was looking for and what all was to be moved and they got right in and started getting the job done. They were very good at loading the maximum amount of stuff in the POD with still some left over room for the little things. I was very impressed with how well they took care of my boxes and furniture and took great care in loading everything so that there would be no shifting or there was extra padding to avoid and damage. My husband and I did have to take apart all of the furniture when initially I had requested that the movers come prepared for that, however I think it worked out better because it gave the movers more time to move things instead of taking apart a bed and a crib. Overall, it was a good experience. I would definitely use them again and plan on it as soon as I need to unload the POD. For a company that offers just the labor, you couldn't beat the price and how good they were at their job.

The morning of the move we picked up the rental truck and drove back to her apartment, and waited outside for a few minutes for them to arrive (we hired them for a 9:00 a.m. start). After waiting almost a half hour we went upstairs and called to find out if they were in traffic and to get an estimate on when they would arrive. Willie answered the phone and said they were ten minutes away. Seemed like a rehearsed response, just to pacify an anxious person. When they were an hour late we called back, Willie answered the phone, but somehow when I said who I was, the line went dead. When we called back again, right to voicemail, so we left a message. Every time we called back, he would not answer from my number, so we tried from my daughter?s phone. He answered right away and then when he realized who I was, the line went dead. Called again, right to voicemail. Then I had my boyfriend call from a different number, he answered and when asked about it he told us we could cancel and we could find somebody else, and then the line went dead. So, he called back from a different line and told him we did not want to cancel, that we needed somebody we had to be out by noon, line went dead. We were an hour to an hour and a half away from anybody we knew. As a result of this no show it cost my daughter over $200.00 for her truck and she lost her $250.00 deposit on her apartment and now has to pay extra rent because she was not out by noon. So what she saved by their not being there, she lost in extra fees. I would NEVER call them again. The last thing Willie said to my boyfriend the third time he got through is that he just didn't know what happened. These guys were getting paid for five hours of work and only needed to do about two hours. So very disappointing. I became a member of Angie?s list so I could find reliable people. I am just overall disappointed in what took place yesterday. Hopefully our experience will keep somebody else from ever having a negative one.

The captains bed is a wooden twin-sized box bed, a bit taller than usual because the frame has two levels of drawers below the sleeping surface. I had tried to move it downstairs myself, but had to abandon it on the stairs. So I needed someone to just move one piece. Most movers have a two-hour minimum. I called Super Movers (which was listed as College Student Movers on Craigslist) about 9 a.m. and they were able to come and do the move between jobs within the hour. Eric and Willie called when they were ten minutes away. They were polite, got right to business, and carefully maneuvered the bed down the stairs and past a piano. I paid in cash and they gave me a receipt. They quoted me a flat price of $100 and I did not argue. While this project did not take much time, I was having trouble finding anyone to do it for less than twice that much because of the standard 2-hour minimum. So on the whole, I think the price was fair, and it is what I was expecting to pay. I would hire these guys again.