Bath Planet of Minneapolis

Did not hire. Scheduled free estimate at Minneapolis Home and Garden Show with very pleasant woman. All further communication felt like bullying and belittling. I was told several times, after I had made it clear that I am the homeowner, that "all decision makers" must be present during the 2 hour estimate/meeting. I checked Angie's List, saw D rating and decided to go with my gut feeling and cancel. When I called to cancel, the sales person spoke over me and had no interest in identifying and addressing my concerns. When I offered my concern re: Angie's List rating, he responded, "What? You didn't like the A rating?" wished me well and ended the conversation. There are many other bathroom remodelers out there, I'll do business with someone else.

I would recommend them highly. They were good, the price was good, and they did good work. The gentleman that came and did the work was a wonderful guy. he just made it seamless. He was professional, yet kind and courteous. He just made it more of an enjoyable experience.

It looks nice but is less than functional. The plumber cut out a portion of the floor to replace pipes--which I still don't know why it was necessary. He did not replace flooring and now the tub sags in the center making showers less than stable footing. Bath Planet/ Great Lakes doesn't seem to give a darn and Brandon inasmuch told me to fix it myself. My last conversation with them was on Oct 8th when I told them my children have been instructed to sue them if I fall in the tub. The only way I see this getting fixed is to tear out the entire thing and start over.From the high pressured sales pitch, to the bait and switch tactics, then to crappy plastic faucet/ hardware and ending with a job that is "pretty" but not functional. They refuse to resolve the issues and I don't trust them to do it. I wouldn't recommend them to my worst enemy.

The first day on June 6, the service person made an error and water leaked through our ceilings into the kitchen and basement. There is major ceiling damage in the kitchen. We have been made numerous promises to have the ceiling repaired. Our contact Brandon occasionally answers phone calls but never returns them.

We did not sign off on the project as the bathroom was not completely caulked and the electrical outlet they put in does not work. The faucet on the tub is loose. There have been no arrangements made to come back to finish the project or begin the repairs for the damage they caused.

My husband called the finance company, GreenSky, to make arrangements to withhold the second half of the $9000 payment to the contractor. The finance group agreed over the phone but we then found out the payment had been processed the day before without us signing off.

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