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BienTek
Home Theater Wiring - Install, Repair or Conceal, Computer Network or Wiring - Install or Repair, Home Theater System or Media Center - Install,
About us
BienTek provides onsite computer services 7 days a week. Our Michigan technology services include PC and laptop repair, computer networking, and business servers. Yes, we repair Apple computers like Macbooks, too!
Business highlights
16 years of experience
Services we offer
IT consulting, adware removal, computer repair, data recovery, laptop repair, onsite computer services, spyware removal, system recovery, virus removal
Accepted Payment Methods
- CreditCard
Reviews
4.914 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 14% | ||
| 0% | ||
| 0% | ||
| 0% |
Showing 1-14 of 14 reviews
Mark A.
Jan 2014
not to happy with the fact that they reconfigured the way my screen looks. moved things around. difficult to locate things.did a bit of talking beyond my level of understanding computers.
Karen F.
Aug 2013
- On time
- Well done
- Paul was most helpful
Linda T.
Mar 2013
Brian was able to schedule service within a couple of days call. Roman was punctual, very professional, and efficient in performing all tasks. Roman took the time to explain services performed and was very accommodating. Would definite recommend to others and use again in the future.
Response from BienTek
"[member name removed], Thanks for sharing your appreciation of our work! I will be sure to pass your thanks onto Roman and to reward him for the good work. Brian"
Michelle R.
Dec 2012
Very well.
Response from BienTek
"Hi Member, Thanks for your report, and recognizing the skill of your technician. Sorry we were 10 minutes late. I understand that timeliness is critical to you. Brian"
Sandra E.
Nov 2012
Contacted vendor by email on Friday. Got a call Friday and set up an appointment for the next day. The technician, Andrew, showed up, on time, on Saturday. He finished the job and called Sunday morning to set up a time to return it. He was prompt in returning the computer and waited until I turned the computer on and checked it to be sure it was working properly. The whole experience was quick, efficient and painless for me. The price for the hard drive was competitive. The price for the service might have been higher than if I took the computer in to a brick and mortar store but the ease of the service and convenience for me made this worth it.
Response from BienTek
"Member, Thanks for the feedback. Brian"
Mark G.
Oct 2012
Overall, the transaction was great.
Work.
Get paid.
Oops forgot. We're in Detroit. Cancel all logic and rational thought.
Work.
Get paid.
Oops forgot. We're in Detroit. Cancel all logic and rational thought.
Response from BienTek
"Member, Thanks for the report / feedback. First, I'm glad to hear that you thought our service was superb, until it came to the point where we requested you do some of the work. I agree with you that the technician should have been more willing to offer to go outside of his normal, comfortable routine and offer to call in to your web hosting company. As mentioned, I do believe he was trying to save you money since calling into these companies will result in a bill while we sit on hold. However, he should have left that decision to you or me (I could have sent out another tech who does fix email, since not all technicians are comfortable with all types of services, and most techs will specialize in certain servcies). Brian Bien"
Mike C.
Mar 2012
This company doesn't have a storefront so when I wanted to drop off my computer they referred me to a local shop who did the work on their behalf. All I needed was a fresh, bootable install of XP on my own hard drive so nothing out of the ordinary. $85 seemed a little pricy for that but I guess it's the going rate. I'm not sure if it would have been cheaper if Bientek wasn't the middleman. In the future I might consider them for a house call but not for this kind of job. I don't see the point of using a middleman to talk to a local shop.
Response from BienTek
"We can come to your home/business or have one of our partner's shops handle the job. Since there are over 10 technicians working for BienTek, you get the assurance that someone experienced with your needs will handle the job, backed by our reputation. When it comes to a simple job like a fresh installation of Windows, you're right - it doesn't really matter who you go with (most of the time, at least). It's the more difficult jobs that can require expertise."
Donna M.
Dec 2011
I thought they were great. They were very responsive. I do not call every day, but when I do call, the guy remembers who I am and where I am. He is very professional. He gets out in a reasonable amount of time. He is very good. He is cheaper than another company. I would trust him more than the other company. He does not do it all himself. He has people that he works with. He has a website. The last time I used him, I spent $300 for repairing my husband's laptop. I would hire him again.
Gary B.
Sep 2011
I had a wireless router stop working on a Sunday afternoon. I also wanted to relocate a dsl modem and the wireless router from a second story office to the ground floor. I am disabled and no longer do stairs. I called Brian Monday morning and explained that I wanted a new router installed (I had been having occasional issues with the old one), and I needed a modem and the new router relocated. Chris was the technician who did the job. Chris worked around my scheduled Dr. appointment and came to the house around 6PM and did all that I had hoped for. Chris also stayed and made sure that my wireless printer was up and running after the hardware changes.
Alfred M.
Mar 2011
After five years the Windows XP OS on my Pavilion laptop became so corrupted that it suddenly failed to load. Best Buy told me I was facing a $100 charge just to diagnose the problem. I was also told that possible repairs to a functioning hard drive could run as much as $400. Of course, a new hard drive would run me more, plus $100 to transfer all the data. Basically, I was facing up to $700 - $800 in charges to let Best Buy repair my laptop. In desperation I searched Google for local laptop repair and came across Bien Tek. I called the firm on a Saturday morning. Within two hours a technician was at the house. He repaired the laptop within an hour. I asked for a RAM upgrade. As he hadn't brought compatible chips with him he asked if he could take it to the shop and look for the right chips online. Within five days he'd installed the new chips and returned the laptop to me at my home. So basically I ended up paying for two housecalls, repairs, and new hardware. I was totally pleased with this firm. I found the workers to be prompt, responsive, informative, and eminently reasonable. If you have a problem with your computer, call these guys.
Ken W.
Mar 2011
They stoppped at my house and picked up my laptop and dropped it back off a few days later. Has worked perfectly ever since
Chris S.
Jan 2011
This was a great experience! I found the company thru "The list" so I figured I'd try it. The service was very quick... I called and they sent someone out within a few hours. The tech was extremely professional and informative. I explained to them over the phone that I wanted to set up my Blu-Ray player so I was connected wirelessly to my home network. I told them I had a difficult time doing this and expressed a concern that I didn't want to be charged if they couldn't remedy my situation. I was advised that the total would be approx. $35.00 for a transportation cost if this was the case (if they could do it, it would be a flat $95.00... more if it was over an hour to do). To make a long story short, the tech came out, very professional, corrected the situation in about 20 minutes and that was it. The only thing was the price. $95.00 seemed a little high for the amount of work that was done. However, in all fairness, that's what was agreed upon before the service was provided and I don't think anyone could have done a better job.
Gary B.
Aug 2010
I called Brian at Bientek and explained the problem. Brian primarily handles software and programming issues, but he has another technician who handles hardware issues. We agreed that my problem was likely a hardware issue. Brian informed my that his hardware specialist had just left for a one week vacation. Because I could manage with the laptop for one week, I was OK to wait for his return. I received a call the day he returned, he came out to my home and picked up the laptop. He determined that the video cable needed to be replaced, ordered it, repaired the laptop and delivered the repaired machine to me. This all took about a week (waiting for arrival of the new cable was the control).
Nebie C.
May 2010
My laptop was not working so I called Bien Tek and spoke to Brian who assigned Derrick who did excellent job.He replaced the hard drive and was able to save everything.I would highly recommend them and use them again.
Licensing
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FAQ
BienTek is currently rated 4.9 overall out of 5.
BienTek accepts the following forms of payment: CreditCard
No, BienTek does not offer free project estimates.
No, BienTek does not offer eco-friendly accreditations.
No, BienTek does not offer a senior discount.
No, BienTek does not offer emergency services.
No, BienTek does not offer warranties.