Gutter Helmet of Michigan

I was pleased on how fast the deck project took. I will use this company again

.

The new gutters are getting tested. Rain yesterday and all day today. They are doing the job. Thank you for being so prompt after I listed with HomeAdvisor. I am very pleased.

I was pleased with the work that was done.

I hired this company to install my front door. I have had to reschedule my apt twice. The first time was because they over booked the day and the next time was because the installer didnt get to his first apt until 11am, when he was suppose to be at my house between 9am- 11am. We did not receive a call saying the installer was not going to make it to our apt today, I had to call and ask where the installer was at at 11:30AM! this has been a very inconvenience for my family, we had to switch our schedules and take time off of work for them NOT to install our door!! I will NOT recommend this company to ANYONE!! Very unprofessional!

Very professional team, great follow up and great installation from William! No mess left over on time and work was completed on time. Will use this company on other home improvements no need to go anywhere else! Highly recommend Infinity! Jerry our salesman was wonderful to work with also and great follow up on his part

Besides the Gutter Install and Microscreen on Gutters, we had a metal roof installed on our house and garage. Also we recently had snow fences installed on our house roof too, along with the hookup for a heated gutter on the back of our house. The Salesmen and Installers were courteous, and they did a goo job, as far as we can tell. Yes, we would recommend this company to any of our friends or neighbors that would need their services.

Good to work with

My advise is not to use Infinity, Quality of work is poor and doesn't seem they care about the customer.

Salesman did great job in detailing everything that would happen and when.

Very dissatisfied with customer service, not get back to me about repairing roof.

They were very professional and very hard working.

Great job

It took 3 attempts to get the salesman out to our house for the free estimate and sales pitch. When he did come out, he was over an hour late, with NO communication with us about his delay. The salesman did an excellent job telling us all about the company and their services and products. It seemed like a no-brainer to forget about our short experience with them and hire INFINITY HOME IMPROVEMENT to complete our bathtub replacement job. The days after the salesman left our house, with a check paid in full for the services to be rendered everything went to shit. We were given a 3 day time frame to expect the next person in the process to get things started. The site manager was supposed to contact us and come out to our house for measurements, within THREE DAYS. It took two weeks of us calling every day to get the site manager out to our house to measure everything. The site manager measured everything and told us we would be receiving a "custom tub" to fit perfectly in the space we had. We were SO excited to start this process and get what we thought we were paying for, which was $6,417. A few weeks later we heard from the site manager that the tub was ready and we scheduled the work crew to come out. My husband took the day off of work to be there and we were told they would be there BY 9am. 10am rolled around and my husband called every number we had for the company and someone finally called him back around 11:30am, letting us know that the job was cancelled for the day because the crew was sick. We rescheduled for the next time THEY were available to come back out. My husband took ANOTHER day off of work. Again, we were told the work crew would be there BY 9am. Same thing happened, except they finally came before 11. We were told by the salesman that the work crew would be professional and timely. They were NOT what we were expecting based on the salesman's description. They were in sweatpants, ripped up clothes, and nearly two hours late for the job, again with no communication telling us they were on their way or running late. They didn't bring any food or water for the day and asked us to supply them with bottled water and asked my husband around noon if he could run out to Subway to get them lunch! The two men fought with each other all day, but got the job done by 6pm. The finished product looked beautiful, if you had NO idea what we ordered or were told we would be receiving. Upon further inspection we realized the tub they installed was smaller than the one the Site Manager told us we would be receiving. To make this smaller tub fit in the space we had, they put TWO INCHES of plastic trim connecting the tub to the flooring. No one told us there would be trim ON THE FLOOR, lining the entire side of the tub and floor, covering up their error of mis-measuring. There was 15-20 screws left exposed into our bathroom closet, which means we couldn't put anything back until the exposed 2 inches were cut. The caulk started peeling the first

polite and got the job done in a timely manner

They lived up to my expectations. The deck was laid out and built with my requests in mind. Since I am handicapped it was important that the stairs be situated and built so I could easily use them. Love it.

.

Hired them over 2 weeks ago. They took the entire payment and never showed back up. Update: I finally called and scheduled them to come out though I was told they would contact me. I took the day off work and gues what.....they did not show up. I called and they apologized and would gladly reschedule......I ALREADY TAKEN THE DAY OFF OF WORK. I had to call them to find out they were not coming. All I got was "Oh sorry". I am just one customer and one experience but they are the most unproffesional company I have ever delt with. Do not make the mistake by hiring Infinity.

Fast!!! Nice job!

Very pleased with the gutter covers.

The workers did a good job. I was impressed that they finished in one day. Only issue I have is not with the workers. Infinity quoted me a price based on a premium underlayment and the workers installed a different underlayment. I asked the workers if that was premium underlayment, and they said it wasn't - it was half the price of the premium. I don't have a problem with what they used, it's just not what we were told they'd use. I asked for a price difference credited back to me. We notified the company, but they haven't gotten back to us. We took pictures of the black adhesive underlayment that the workers used (and the box it came in). What the salesman showed us was a white non-adhesive underlayment. The salesman told us that if we could tear the kind that he had (white underlayment) that the job would be free. I think I could tear the kind that the workers used. My review would be to be careful what you order from this company. You may not get what they say you would get. I'm not faulting the installers, as they just used what was ordered for them.

Very thorough

Had walk-in shower installed. Excellent quality products and very happy with the installation. Had a little difficulty getting return phone calls on a minor service problem, but it was taken care of.

on time every day