Jim Byrd Plumbing
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Jim went above and beyond for us. Our water heater (not purchased or installed by Jim) sprung a leak on a Thurs. The tank was under warranty, but the store didn't have one in stock, but "might" be in Friday's shipment. I needed to find a plumber that "might" be available to not only install it "if" it came in, but also be willing to pick it up, as we didn't have a vehicle that could handle it. We didn't want to have to pay weekend rates for an install..so the choice was find a plumber that would work with us on trying for a Friday install, or wait until the water heater came in for certain and have to be without hot water for several days. Jim worked with us on this and even said he would be willing to come on Sat. if need be. Gratefully, the water heater came in Friday am. I was able to contact Jim in time for him to pick it up and install it for us in the afternoon. He was very thorough on the installation, making sure everything was done correctly. And showed us how our last installation fell short of the mark on some things. We appreciated his wanting to be sure things were done right. And we very much appreciate his willingness to work with us on the "if" factor. He could have just told us to call and schedule after it came in. Thanks, Jim! We are enjoying our hot water again!
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