Harvey Electronics

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The attempted repair process took 3 months. They discussed our TV at a forum for difficult problems. On 7/25/2011 they refunded our payment in full, $196.87. The whole process took a long time but was low-key. We believe they really tried to fix the TV. They offered the full refund.

Our HDTV was experiencing intermittent distortion of the picture. It had been going on for months, but we were concerned about who to call for repairs. We finally took the plunge to get it repaired. Based on reviews here, we contacted Harvey Electronics. They sent a representative to our home for an estimate. Within a few minutes, he determined that the control board needed to be replaced. He ordered the part and they scheduled a return visit about a week later to do the installation. So far, the set has worked without problems. We are cautiously optimistic that it has been fixed. The technician was pleasant. We can't compare the cost since we have not had this service performed before.

It went very well! They fixed my TV and the problem came back. They came back immediately to fix the issue. We haven't had any problems since.

They were here when they said they would be. The man introduced himself right away and was very nice. He fixed the problem right away and was very helpful. I would recommend them to others.

They told me up front that it would cost around $100 to have a service call at the house (TV weighed too much to take it in to their shop). I was very pleased they did their research "prior" to sending a guy out to look at the TV and give me an estimate. They could have sent their guy out, have him spend a few minutes checking numbers, tell me they couldn't help, and pocket a cool $100... but they didn't. I will call them the next time I need their kind of service in the future.

THIS COMPANY WAS VERY PROFESSIONAL AND EFFICIENT IN THEIR WORK. THEY WERE AN EXCELLENT COMPANY TO WORK WITH. THEY KNEW WHAT THEY WERE DOING AND GOT THE JOB DONE QUICKLY.