Levinsohn Restoration & Remodeling Co

"Regarding this project, there were a couple of small places (behind door casings, etc.) on the interior walls that were missed by the painters, which we promptly and professionally took care of when pointed out to us by the home owner. She requested that we not paint the front door as she said it looked good and didn't really need to be painted. The tall stair wall that we painted needed some extensive drywall repair which she agreed that we did not need to perform due to the labor cost that would be incurred. However, we did sand and patch a bad area in the middle of the wall and then primed it and applied two coats of a good quality matte paint on the entire wall. The wall looked much improved after we painted it and I explained that we could not make the wall look like new considering the condition of the drywall. We had three very experienced professional painters perform the painting and the painting quality was exceptional. She approved of all the interior painting and paid us in full. Regarding the deck: I used a good commercial powerwasher with a deck cleaning solution and power-cleaned all the deck surfaces including including the spindles and all rails and posts (every visible surface). All the surfaces were thoroughly power-washed and cleaned (and rinsed) before applying the stain. After it dried, we applied a good quality Sherwin Williams semi-transparent oil stain (that is what was already on the deck). Due to the nature of the old stain, I clearly explained to the customer (prior to performing the job) that I could not power-wash the old stain out of the wood without damaging the wood surface. After applying the first coat of stain, the deck surface needed a second coat. I offered to apply the second coat but the customer refused my offer and said she would do it herself. I believe that we performed the interior painting and the deck work (power-washing and re-staining) with utmost professional workmanship and expertise. Unfortunately, the customer was expecting some type of perfection that was not realistically attainable and failed to communicate her expectations in a clear and understandable way. When I explained to her that we performed all the painting and staining with considerable professional care and did the best that we could do in light of the particular circumstances and conditions of the existing substrates, she seemed to understand, but apparently had a different perspective after she paid us. She never called me to ask me to re-do or improve any of the work that we performed and seemed to be satisfied with the work when we had completed all of it. With all that said, I believe that she had some very unrealistic expectations that she did not clearly communicate before or during the job. She seems to want some degree of perfection that is not realistically attainable. We have very high standards of workmanship and pride ourselves in our professional performance on all of our jobs. We have received numerous Angie's List Super Service Awards for the quality of our services that we provide for all of our customers."