Founded 2002 • With Angi since October 2010
Service Provider Response
Thank you for your review. I see that I received a B on punctuality, sometimes other jobs take longer than expected. But, it is something I'm trying to work on.Service Provider Response
Thank You for notifying me about the complaint. After seeing what this person has done I have no regrets. He filed a complaint with the BBB, Yelp, and the commented Quote "More to come" and Angie's List, and quote "More to come. I'll let you know if it goes on local TV". To this day If I would have done the work and for some reason they didn't like it or something went wrong, I can't imagine how far he would of gone. I would probably been in court. It also seemed odd that they didn't ask for a written estimate. Normally with this amount of work wouldn't you want something in writing. Unfortunately I told him the truth that I had a misfortune. The first time I had some unforeseen things come up that toke a lot of time and I didn't return most of my phone calls till evening. The second time I got mixed up in a real state scam that wound up with me calling the authorities. According to what he says about comments, yes I made two of them and the others I said I will try my best Or I hoping to get there on the other days. Let me go back to day 1 when I showed up and fixed the door so it would open easier. Letting him know that I see he did mention that. The whole time I was there no one came out to talk to me or ask questions. This hole arrangement has been long distance. After fixing the door I asked for no money up front. To this date I never asked for one dime. The only thing I did wrong is that I didn't show up to fix the garage. I didn't know that this was a crime. I see it all the time where contractors ask for a down payment and don't show up or even try to communicate with the customer. To this day I made a commitment didn't make it and I'm treated as if I'm a criminal. Majority of the people would have moved on thinking I wasn't interested in the job instead of trying to make a seen out of it. Really Quote BE WARE DO NOT USE GARAGE DOORS AND MORE because I didn't show up. I did no damage to they're garage and I asked for no money up front. Why didn't he put that in his complaint that he didn't have to pay me money up front and he didn't ask for a formal quote. To this day one of my old bosses stated it correctly, Quote "It only takes one old s**t to ruin a 100 at a boys. So far I have a 5 star rating with the BBB and 4.5 and higher with all the others out there with reviews. If you can't read between the lines on this one I would like to ask for a refund and take me out as a member with the BBB. I've been a member for several years and for as long as I've been in business you can't please everyone no matter how hard you try. With my other customers if they had an issue I made it up to them one way or another to make sure that when I left they were happy with my work and with me. I have found that many of those people Have referred me to there friends and family in the area. I take my work seriously. And for one of his last comments, he said that if I'm that busy I should hire some people. The BBB one of all of the organizations should know that it is getting harder and harder to find good help and people that want to work. Every trade in this area can't find enough good people to work the trades anymore. So in closing, I have admitted to my mistake and have seen what this person has said. Instead of trying to work out a solution he felt that it was more important to go out and bad mouth me on every media website out there and to try to but me on local tv for not showing up. I didn't try to take any bodies money or do bad work I just didn't show up. I understand He went to the BBB and made his complaint and if you have to publish it than go for it. I'm pretty sure most people will read all the good comments as well as that one. And I'm pretty sure all the people out there will know that you can't please everyone. So If he gave me 1 star I didn't totally fail.Service Provider Response
I tried calling this customer the evening of the appointment and no one answered the phone. I had his home phone only. I did not know if the customer was home The customer called me the next day and I was unable to answer the phone due to some other issues but I did return his call the following morning and that was when he informed me that he wrote this review. I explained to him what had happen and he said he didn't receive the call. I looked it up on my phone and read back the phone number to make sure I had the right number and the time I called. The customer stated that I had the right phone number. I also made an offer to make it right with him and he refused. I'm still willing to make it right with [member's name removed] but it's up to him.Service Provider Response
I thank you for your comments. I'm sorry for all of the inconveniences I may have caused. The only issue that I have is that I completed the work and I didn't know you asked for a refund. Your wife was home at the time and I explained everything that I had done and your wife was thankful for me stopping by.Angi Certified
We have been installing and repairing garage doors and openers for over 30 years, you can contact us directly for any of your garage door needs at 269-420-1067 Â