Metro Lawn Sprinkler Svc

WORST EXPERIENCE EVER.. Terrible company and service. Metro Sprinkler was out to do a spring start up. There website states "We inspect all parts and materials for function and make any necessary adjustments to ensure a properly running system. This can include a simple head change to the addition of entire zones or system repair". Two guys were in and out in 30 minutes, as I checked the back yard sprinkler head after they left, I noticed a sprinkler head not working and water was flooding everywhere next to the house. Called to complain why am I being charged $85 when all of my heads, parts and materials were not properly checked as advertised. All I was told by staff member Shelby and Christina the supervisor was they did not see anything on the report, and they must have missed a head. This is completely unacceptable when this is the type of work, they are supposed to be professional in. Come on, this is all they do, and you mean I did not even get an apology or anything, or even we can get someone right out to you, they are really quick to give excuses and try to reschedule another appointment two more weeks out and charge you more money for another $70 service call when the broken head should have been found the first time out. These guys are quick to come out for their $85 dollars and also very quick to leave you with a broken head, flooded yard, and another $70 service call. Do not use these scammers. BEWARE of Owners false statements after this is posted. My negative experience I had and others on here speak for themself. Do not let this happen to you! Please read all the other ratings and make an informed decision before using this company.

Today is 11/2/2020. Temperature at 9:00 AM is 30 degree. Metro came around 9:30 AM. They found a little ice in the pipe and used a torch to thaw it. It took them only 30 seconds. When they gave me invoice, I found they changed me $45 for the 30 second work. They never told me they would charge that much the work. For the temperature, it was not needed to thaw it. Secondly, they could let me to dump a small bucket of hot water to it. Even though this company keeps pump up price (in past 5 year they pumped 70%), I have tried to support small business by not changing company. I did consultation and was told it was not needed for my situation. This company is very greedy. Never use it again.

Metro installed our sprinklers on July 18. Days later my husband and i noticed 7 sprinklers were in the correct spot. They were on the property line and placed on our neighbors property. We called Metro to come fix the ones placed in the incorrect spot. The picture shows our property line and where one of the sprinkler heads was placed. They said we would be charged to have them come move them. Now the supervisor is refusing to call us back. Horrible service WOULD NEVER USE THEM AGAIN!

Background:

·         I asked Metro to replace my timer box because the company I had been working with previously was not responding to my numerous calls for service.

·         Important to note, my sprinkler system had been working properly up to this point except for the timer box.

·         When I called Metro to schedule what would be the first visit, I asked to have my Rain-Bird timer box replaced.

·         Ricky got on the phone and said no, don’t go with Rain-Bird, go with Hunter instead.

·         I said fine.

First visit (Ricky & John):

·         They removed the old box and hooked up the new box.

·         My system has 5 zones: 2 in the front yard, 3 in the back (2 stations)

·         They were able to get the front 2 zones working, but couldn’t get the back 3 working.

·         Ricky concluded that the wire running from the timer box to the backyard station was broke, he had to either troubleshoot the existing line or run a new one.  I was dubious about this (remember, my system was working fine prior to this), but at this stage I just wanted my sprinklers running. Asked which would be cheaper, he said run a new line. So I said run a new line then.

         o   He didn’t have sufficient wire with him, I had to schedule another visit.

         o   Ricky said he would not charge for a service call for the next visit.

         o   I wrote Ricky a check for the visit, approx. $250.

Second visit (Mark & Chad):

·         Prior to the second visit, I attempted to run the front 2 zones, but they would not work.

·         After arriving, Chad found and repaired a 'broken wire' that was connecting the back station to the front station and got the front 2 zones working again.

·         Chad installed a new valve box for me at the front station (that I purchased separately on my own).

·         Mark, meanwhile, could not get back zones to work; he installed new valves, solenoids, and wire, and still could not get back three zones to work.

          o   At this stage, I suggested perhaps it was a bad box.

          o   Mark agreed, but said he didn’t bring another 6-zone box with him, so I had to schedule yet another call.

.         Mark hands me an invoice for over $350.

·         At this stage, I’m pretty angry.  I tell Mark I want to talk with someone at Metro first before I pay anything at all for this visit.

Third visit (Brett & Angel):

·         Brett asks me to recap the first two visits, which I do in full detail.

·         Brett and Angel look at the backyard station wiring for the back three zones and within 5 minutes say (and this is a quote), “well, it helps if you connect the wires correctly.”

·         Within 5 minutes, all 5 zones are running correctly, though the wiring for zones 3 and 5 were mixed up.  When I mentioned this, Brett said "it's working, I don't want to mess with it anymore."  After all this, I had to agree: I didn't want them working on it anymore, either.

·         Brett writes up an invoice for $55, and I write him a check.

·         One week later, I discover that a new wire that was installed, connecting my backyard station to the front yard station, was left draped over my chain-link fence.  No attempt was made at concealing it, much less burying it.

In conclusion:

·         I paid for the first visit in full, including the new box.

·         I paid for the third visit in full.

·         Based on everything that happened, and the fact that my system was running before the new box was installed, there is nothing that can prove to me that my valves, solenoid, and wiring needed replacing, or that the labor involved to do so was necessary.

.        Leaving wires draped over fencing displays a lack of professionalism.

.        Even though my sprinklers are now all functioning correctly, the zone configuration is now different, and as a result I am not 100% satisfied.

.        Chris, Metro's manager, has now reached out to me; my guess is to discuss the invoice for the second visit.

We will see how the discussion with Chris turns out; I have absolutely no intention of paying the full amount of the second invoice.  Fact is, after three service calls and the questionable/forced replacement of equipment that was functioning properly to begin with, I think it would be fair to call things even at this point.

Regardless of the outcome, I will not be contacting this company again for service, and cannot recommend them for any lawn sprinkler services.  The workers were nice enough, understanding enough, and punctual, but racking up a $650 bill for sloppy work over three visits - when it should have been a one-visit, $250 job to start with - is just simply above and beyond.

unknown

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Replaced an irrigation timer/controller.  I use Metro for all of my sprinkler services. 
We had a misunderstanding on the price of the controller from info from one of the office staff.  - they made it right.
The installation went well as usual.  They were very professional.

Very professional company.  They were able to schedule an appointment within 48 hours of my call.  Received reminder call the evening before.  Rickey and Brett arrived on time, were efficient, pleasant and worked very hard.  Great experience.

They were punctual, professional and efficient.  I would recommed them in a heartbeat.

unknown

We had to have it tweaked because of the sod, they did that the same day we called, everything went smoothly.

Working with Metro Lawn Sprinkler was the best decision we could have made. They installed an awesome system that is working perfectly. The installation team was prompt to arrive and very efficient. A++

They were on time, found the problems quickly and repaired them. They did a great job!

Very good but expensive

Very pleased with the service

Their quality of work, professionalism and responsiveness are excellent!

They do very good work. They are very reliable and have very reasonable pricing. I would highly recommend them and use them again in the future. They are very professional.