Founded 1982 • With Angi since May 2007
Service Provider ResponseFirst and foremost, the delay in response is due to a glitch on Angie’s List. Mr. [Member], you are a very confused man on what happened. I want to remind you of the timeline of events. We were there the day after you called us and I would say that is impeccable service on our part to a long standing customer. Yes, the sleeve we left there was too short. The driveway cut out was not finished when the technician arrived so he left the sleeve there that was the width of the driveway. Understandably you were upset and our office apologized for the mistake. This was a difficult project to schedule with you due to the fact we were conversing with you and your cement contractor. You were telling me the cement contractor was paying for this sleeve and your cement contractor had no clue to any of this. You had asked about repairing the damage to the sprinklers and Vacuum Breaker and you were told if time permits we would do that. Since this a last minute unscheduled call time did not permit. When you called our office in a very irate state about the sleeve you demanded your money back or the money credited to the repairs toward the sprinkler system. I told you I would discuss what happened with the owner of Wilcox and the technician involved. It was agreed that we would credit you the money toward the sprinkler repairs less the materials we left on the job since your cement contractor kept the materials we left. You agreed to this 100% and seemed satisfied. Now this is where things went badly. Your appointment was scheduled for the repairs on the sprinklers. You called the day of your appointment and immediately started screaming at the lady that answered the phone. She had no idea what this was about, since she had not been part of this scheduling. You used such disgusting language toward her. You repeatedly used the F bomb at and towards her. Calling her and our company such vial names. I have no idea what set you off, but you had no right talking to anyone in our office in such a manner. You were unprofessional and offensive. When I took over the call, I asked what the problem was since we had agreed we were coming that day to do the repairs. You started threatening Wilcox Bros with lawsuits, social media disgrace etc etc. You were incoherent and could not be reasoned with. I told you never to call here again. Yes, I called your wife because I was hoping to talk to someone reasonable. Her reply was this, “He has been recently released from the hospital and is flying high on pain pills”. Enough said. Margaret Cybak Service Manager Wilcox Bros. Lawn Sprinklers 85 Minnesota Troy, MI 48083 office 248-588-3600 fax 248-588-3669 www.wilcoxbros.com
Service Provider ResponseMrs [member name remove] Please be accurate with your information. You chose the original date for your start up of June 18th. It rained that day and unfortunately we had to reschedule all of the appointments for that day. When we gave you a reschedule date you chose to cancel your contract. The technician gave you the 10% discount on parts as a courtesy. According to the technician you became upset when he asked for payment. You were told C.O.D. when you cancelled your contract. We are a C.O.D. business like many are. Grocery stores, restaurants, gas stations, doctors offices all expect payment at the time of service. I apologized last year for a new employees lack of courtesy toward you and as I stated she did not remain with Wilcox Bros. I will remove your name from our mailing list. We do try very hard to satisfy our customers.
Service Provider ResponseThanks for taking the time for the review. We are getting such raves about the LED lights. We hope you continue to enjoy them for many years and save some money while using them.
Service Provider ResponseWOW! I like reading these kind of reviews. With everyone being so busy these days, it is appreciated that you took the time to write this. You were in excellent hands with Jim, Rich our foreman and his crew. I look forward to a long and happy relationship between you and Wilcox Bros. Margaret Cybak, Service Manager Wilcox Bros Lawn Sprinklers
Service Provider ResponseThank you for the positive review. Glad to hear we have you as a long term customer as that is what we strive for. We try very hard to accommodate all our customers since we know how busy everyone is. We welcome all suggestions on how to better our customer relations.
Service Provider ResponseThank you so much for a wonderful review. I am glad there was minimal disturbance to your new plantings.
Unfortunately, we are NOT doing new system estimates or installs at this time. Brooks Irrigation has been a family-owned & owner-operated business for over 35 years! We have all the solutions for your lawn irrigation system. Whether you need a spring tune-up, repairs to an existing system, or you need a fall winterization, we service city water, lake pump or well systems. Brooks Irrigation - we fix what other companies can't! Call us today!
We do residential and commercial Landscaping also commercial snowplowing.
We are a family owned and operated business. We have recently reduced in size due to the economy from 15 employees to six. Black Diamond Sprinklers works directly with homeowners and businesses in contracting rolls as well as sub contracting through various landscaping companys. Our company accepts cash, check and various charge cards. We also offer financing options with John Deere Landscapes.
Direct sale to public.
Wilcox Bros Lawn Sprinklers & Landscape Lighting is currently rated 4.3 overall out of 5.
Wilcox Bros Lawn Sprinklers & Landscape Lighting is open:
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Wilcox Bros Lawn Sprinklers & Landscape Lighting accepts the following forms of payment: Check, Visa, MasterCard
No, Wilcox Bros Lawn Sprinklers & Landscape Lighting does not offer free project estimates.
No, Wilcox Bros Lawn Sprinklers & Landscape Lighting does not offer eco-friendly accreditations.
No, Wilcox Bros Lawn Sprinklers & Landscape Lighting does not offer a senior discount.
Yes, Wilcox Bros Lawn Sprinklers & Landscape Lighting offers warranties.
Wilcox Bros Lawn Sprinklers & Landscape Lighting offers the following services: Installation & repairs of sprinkler system, landscape lighting, activation & winterization.
Direct sale to public.