Wilcox Bros Lawn Sprinklers & Landscape Lighting
About us
Wilcox Bros is family owned and operated for over 25 years. We use only quality material and are up to date on the most innovated irrigation products. One of the most important facets of your overall satisfaction with our performance will be the maintenance after installation. Our service team is distinct from our installation department, we can attend to all service requests promptly. Each service technician is trained to handle all facets of irrigation design and repair. Installation specifies should be explained to you up front. Generally there should be litte disruption to existing foliage, and the entire job should be completed in 1 day. Our priority one contract is a maintenance program to assist our customers in keeping their irrigation system running as efficiently as possible.
Business highlights
43 years of experience
Services we offer
Installation & repairs of sprinkler system, activation & winterization., landscape lighting
Accepted Payment Methods
- CreditCard
Reviews
4.378 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 73% | ||
| 6% | ||
| 6% | ||
| 5% | ||
| 9% |
Showing 1-25 of 78 reviews
JILL S.
Nov 2021
I have nothing more to say except absolutely HORRIBLE service ALL AROUND. Please, please, please look at other reviews (Google, etc) before going to Wilcox. They are 10x's more expensive than other companies and their customer service is HORRIBLE; and worse, their management team is unprofessional and horrible as well (talking rudely about customers simply because we expect the services that were paid for). Not only that, their work is HORRIBLE! We added new irrigation lines to our property when having a pool built and they TOTALLY MESSED UP, causing water to run through our pool deck (which caused a lot of damage to the deck underneath) and they refused to be fully accountable even after their own employee told us that Wilcox had had to fire a lot of employees because the employees weren't doing jobs correctly. YEAH, NO JOKE! Wilcox also DAMAGED a brand new tree we planted. Do you think they took accountability for that? NOPE! I had to call their office yelling and advising them I was going to take them to court before they decided to replace the tree! The bottom line is, there are way too many other landscaping companies in the area who care about the work they do and their customers. Please, PLEASE do your homework because Wilcox is not worth it in the long run.
Kellee M.
May 2019
The guys did a good job onsite, but the office staff was unimaginably difficult to work with. The owner of the company should take note that even with quality work performed, his office staff will eventually kill his business.
Steven G.
Jun 2018
First off, our sales person was fantastic. The crew that came to our house was seemingly good. They were professional and worked quickly. However, after the crew left was when the problems started. From the second day there has been a problem with one of our zones. I had three repairmen come out and they kept telling me nothing was wrong. I had many conversations with their call center staff who were nice, but when I asked to speak to the manager she accused me of making up the problem and told me there was nothing Wilcox could do. I was stunned. I had this system less than a week, it was broken, and I was not even close to a priority. Oh, and if you ask for an appointment, the scheduling staff will never call you back. You have to repeatedly call them to get answers. Also, there are different types of appointments. One where Wilcox randomly sends someone to your house without you being there to work on the issue and a scheduled one which I have yet to experience. I thought mine were scheduled but apparently not. As for the work itself, there are sprinkler lines above the ground on the side of my house in shrubs and they placed the water lines right down the center of my garden so I have to figure out how to plant my vegetables and not bust the line. I have zero confidence in my system and Wilcox doesn’t care. Very disappointed.
Gary K.
Nov 2017
I had a problem with it and they started in on it and it cost me extra. They did not tell me how much it was going to be which ended up being $100 an hour. So I ended up spending a couple hundred dollars before they told me what was going on. The initial service their price was the same as others, $70. It's about standard for the area.
Scott M.
Sep 2017
Outstanding My husband and I couldn't be happier. Jim and his crew were exceptional. When I reached Jim he said he was in our area so he came right over and took the time to explained to us what would be done. So we agreed to hire them to do our sprinkler installation. Jim's crew came out in about 5 days, they were on time, did an excellent job with the installation. They showed us how to work the timer, made sure everything was working properly then they cleaned up and left. One more thing…they were very polite, kind and very funny…they made us laugh.
Clifford R.
Jul 2017
jason did a great job of adjusting our system and taking the time to answer all of our questions. thanks jason!
SJ E.
Jun 2017
They came to our home last Wednesday to turn on our sprinkler system. They did a few minor repairs to a couple sprinkler heads, adjusted everything for proper coverage and did an amazing job! The technicians as always were courteous, very knowledgeable and have our system running in tip top shape. Our lawn is thriving and the yard looks beautiful. When we set up the appointment the office staff was extremely polite, friendly and accommodating. Overall a wonderful experience dealing with everyone at Wilcox Bros!!!
Jennifer G.
Jun 2017
Great service! Had 12 zones installed
Patti O.
Apr 2017
I used this company for many years. Not any more. Now I'm on Angie's List, looking for a new company. I have several complaints. This took place last summer. Number one, when they turned on my sprinkler system, they didn't check to make sure all sprinkler heads worked, and didn't check to make sure all areas were were being watered. I discovered sprinkler heads just leaking water, and heads that sprayed my drive way, and only a little on the grass. Number two, I paid for premium service, which included a mid summer sprinkler check, but they never came. Number three, I wanted soaker hoses for my flower beds. I waited weeks for my appointment, but I understood. After all, it was summer. When they came to do the work, they brought the wrong hoses. They couldn't do the work. So once again, I had to wait weeks for them to come back. It wasn't my fault they brought the wrong hoses, but I still got put at the end of the line, to wait for an appointment. By the time they finally came to do the job, summer was almost over. And my final complaint, I have a partially blocked sprinkler line in my back yard. You probably can already guess- they promised to come back and take care of it- and yes, it is still blocked, because they never showed up.
James D.
Jan 2017
Very well.
Sam D.
Aug 2016
Scheduled appointment for installation, there was a two week wait. No issue there. Morning of installation, no call/no show. Went online to see if permit was pulled for the job - it wasn't. I was offered a $100 discount by the owner to reschedule when I called to see where the crew was.
Ronald M.
Apr 2016
They are a good company.
Lee H.
Nov 2015
unknown
Chris D.
Oct 2015
unknown
Paul A.
Jun 2015
unknown
Response from Wilcox Bros Lawn Sprinklers & Landscape Lighting
"Thank you for the great review and taking time to write it. We are glad you are satisfied with your new Landscape Lighting. Enjoy them!"
Lawrence D.
May 2015
I have two issues:
First, my service appointment was scheduled for between12 p.m. and 2 p.m. on 28 April. The crew arrived around 1130 a.m. when I was not home. Fortunately, my son was able to let them in to do their work. I expect that firms like this will keep to the agreed upon times for appointments, just as I am expected to abide by the agreed upon times. They expected my son to agree to repairs that they said were needed, and he had no understanding of what they were talking about. I arrived home about 11:50 a.m., and the repairs were in progress.
Second, shortly after the crew left, I discovered there was a leak at the backflow preventer. The crew had failed to notice this very obvious leak. I also noted that the crew had failed to screw down the top of the backflow preventer. I screwed it down myself, but this did not stop the leak. I called Wilcox and they had the crew return about an hour later. They tried unsuccessfully to fix the leak, but gave up and told me that the backflow preventer needed to be replaced. However, they did not have the part and said the office would call me. Two days later--no call back, so I called them. They said that because I was not a priority customer the earliest they could fix the problem was sometime in June. When I replied that this was unsatisfactory, I was placed on hold for a few minutes and then told they would call back. I believe the call back was the next day and I was told that 12 May was the best they could do. The water to the sprinkler system had to remain turned off until the leak could be fixed, so this was a nuisance.
On 12 May the problem was fixed.
First, my service appointment was scheduled for between12 p.m. and 2 p.m. on 28 April. The crew arrived around 1130 a.m. when I was not home. Fortunately, my son was able to let them in to do their work. I expect that firms like this will keep to the agreed upon times for appointments, just as I am expected to abide by the agreed upon times. They expected my son to agree to repairs that they said were needed, and he had no understanding of what they were talking about. I arrived home about 11:50 a.m., and the repairs were in progress.
Second, shortly after the crew left, I discovered there was a leak at the backflow preventer. The crew had failed to notice this very obvious leak. I also noted that the crew had failed to screw down the top of the backflow preventer. I screwed it down myself, but this did not stop the leak. I called Wilcox and they had the crew return about an hour later. They tried unsuccessfully to fix the leak, but gave up and told me that the backflow preventer needed to be replaced. However, they did not have the part and said the office would call me. Two days later--no call back, so I called them. They said that because I was not a priority customer the earliest they could fix the problem was sometime in June. When I replied that this was unsatisfactory, I was placed on hold for a few minutes and then told they would call back. I believe the call back was the next day and I was told that 12 May was the best they could do. The water to the sprinkler system had to remain turned off until the leak could be fixed, so this was a nuisance.
On 12 May the problem was fixed.
Robert H.
Mar 2015
unknown
EILEEN F.
Mar 2015
unknown
Karen M.
Dec 2014
Prompt responses. Easy to coordinate schedule with. Discounts when bundling services. Strong communication on their side.
Robert D.
Dec 2014
unknown
Response from Wilcox Bros Lawn Sprinklers & Landscape Lighting
"Thank you for the great review and thank you for choosing us! May you have a wonderful Holiday."
Matthew K.
Sep 2014
unknown
Daniel N.
Sep 2014
Wilcox did not do what they promised yet they kept my $250 I got screwed I called them multiple times I gave them multiple warnings of what and where the job was they did not live up to their expectations and charge me $250 for a piece of 17 and three-quarter inch PVC pipe that is only a 16th inch thick and not replacing my hose bib near my vacuum valves is about as worse as it can get! I've been a client of theirs for over 20 years I'm done use them at your own risk!
Response from Wilcox Bros Lawn Sprinklers & Landscape Lighting
"First and foremost, the delay in response is due to a glitch on Angie’s List. Mr. [Member], you are a very confused man on what happened. I want to remind you of the timeline of events. We were there the day after you called us and I would say that is impeccable service on our part to a long standing customer. Yes, the sleeve we left there was too short. The driveway cut out was not finished when the technician arrived so he left the sleeve there that was the width of the driveway. Understandably you were upset and our office apologized for the mistake. This was a difficult project to schedule with you due to the fact we were conversing with you and your cement contractor. You were telling me the cement contractor was paying for this sleeve and your cement contractor had no clue to any of this. You had asked about repairing the damage to the sprinklers and Vacuum Breaker and you were told if time permits we would do that. Since this a last minute unscheduled call time did not permit. When you called our office in a very irate state about the sleeve you demanded your money back or the money credited to the repairs toward the sprinkler system. I told you I would discuss what happened with the owner of Wilcox and the technician involved. It was agreed that we would credit you the money toward the sprinkler repairs less the materials we left on the job since your cement contractor kept the materials we left. You agreed to this 100% and seemed satisfied. Now this is where things went badly. Your appointment was scheduled for the repairs on the sprinklers. You called the day of your appointment and immediately started screaming at the lady that answered the phone. She had no idea what this was about, since she had not been part of this scheduling. You used such disgusting language toward her. You repeatedly used the F bomb at and towards her. Calling her and our company such vial names. I have no idea what set you off, but you had no right talking to anyone in our office in such a manner. You were unprofessional and offensive. When I took over the call, I asked what the problem was since we had agreed we were coming that day to do the repairs. You started threatening Wilcox Bros with lawsuits, social media disgrace etc etc. You were incoherent and could not be reasoned with. I told you never to call here again. Yes, I called your wife because I was hoping to talk to someone reasonable. Her reply was this, “He has been recently released from the hospital and is flying high on pain pills”. Enough said. Margaret Cybak Service Manager Wilcox Bros. Lawn Sprinklers 85 Minnesota Troy, MI 48083 office 248-588-3600 fax 248-588-3669 www.wilcoxbros.com"
John K.
Jul 2014
unknown
Mary W.
Jul 2014
It was satisfactory. They were big and professional. I might use them again, but I found somebody that is less expensive and I'm doing it myself too.
Nadja G.
Jul 2014
unknown
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Wilcox Bros Lawn Sprinklers & Landscape Lighting is currently rated 4.3 overall out of 5.
Wilcox Bros Lawn Sprinklers & Landscape Lighting accepts the following forms of payment: CreditCard
No, Wilcox Bros Lawn Sprinklers & Landscape Lighting does not offer free project estimates.
No, Wilcox Bros Lawn Sprinklers & Landscape Lighting does not offer eco-friendly accreditations.
No, Wilcox Bros Lawn Sprinklers & Landscape Lighting does not offer a senior discount.
No, Wilcox Bros Lawn Sprinklers & Landscape Lighting does not offer emergency services.
No, Wilcox Bros Lawn Sprinklers & Landscape Lighting does not offer warranties.