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Emergency Drain and Plumbing Co. LLC
Excavation - Major Grading or Resloping, Sewer Main - Clear, Plumbing for a Remodel or Addition - Install,
About us
Emergency Drain and Plumbing Co. LLC is a full service plumbing company. We have neat, reliable service technicians who are highly skilled at their trade. Licenses / Credentials : -Michigan Master Plumbers License -Michigan Licensed Plumbing Contractor - Michigan Licensed Backflow/ Cross connection tester.
Business highlights
Emergency services offered
45 years of experience
Services we offer
Drains cleared & installed, Sump pumps, back flow prevention repair/install/certification Faucet repair & install Gas lines repair & install Disposals, call us, interior basement waterproofing Toilets installed & repaired Underground pipes repaired & installed Remodel plumbing work And much, much more, water heaters
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.658 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 3% | ||
| 3% | ||
| 0% | ||
| 7% |
Showing 1-25 of 58 reviews
Susan L.
May 2023
I had an amazing experience with this Company. Chris, was truly a Master plumber which was what I needed. This was not an easy fix, but it was so wonderful to know that I was in such capable hands. They were not only extremely competent, but responsive and had very fair pricing Would recommend Emergency Drain and Plumbing to anyone.
Michael B.
Feb 2022
Jared from Emergency Drain of Troy MI is extraordinary in his industry. Not only is he smart and very skilled at his profession, he is a joy the work with. He gets the point across in a polite, accurate and palatable way. I would definitely search him out for any plumbing needs.
Craig M.
Jan 2021
Emergencies always seem to happen after hours or on weekends. It is good to know about "Emergency Drain and PLumbing"! Over the weekend our 13-year-old water heater began leaking. Tech Chris Fry was there when we needed him! Quick, Professional, Nice, and Thorough! Would highly recommend to friends and family.
Response from Emergency Drain and Plumbing Co. LLC
"Thank you for taking the time to write us a review! We appreciate your feedback very much and are glad we could help in a pinch!"
Michael M.
Jan 2021
Very well. I called in the middle of Saturday afternoon after discover basement drain backed up. The office receptionist was very friendly and said a technician could be dispatched to our home within an hour. Chris Fry arrived within the hour as promised. Chris was great in all aspects. He examined the situation, explained what needed to be done, and got to business. He was very methodical and precise in his approach and explained everything as he went along. He cleaned up, packed up and was done in about an hour. For the past several years I have dealt with many contractors and subcontractors. We have been fortunate that most have been very good, meeting or exceeding expectations. Chris is one of the best. Will definitely call on as my go to for future plumbing work or issues.
Response from Emergency Drain and Plumbing Co. LLC
"Thank you so much for taking the time to leave us this review, we appreciate the feedback very much. We are thrilled that you would call us out again, to us, that is the best testament of all!"
Ryan G.
Jul 2020
I would highly recommend Emergency Drain and Plumbing for their services. Bryan showed up right on time, was very professional, and fixed our leaking toilet in almost no time at all. 5 Stars!
Response from Emergency Drain and Plumbing Co. LLC
"Thank you for taking the time to leave this review! We appreciate the feedback and look forward to your call again if ever you need us."
Mike P.
Jun 2020
Never heard from them.
Response from Emergency Drain and Plumbing Co. LLC
"Mr [Member Name Removed]. Please accept my apologies that you didn’t hear back from us. After looking back at our emails from angies list, We most certainly did receive an email requesting a call back. We pride ourselves on prompt, reliable and professional service. Sometimes we fall short. Typically we respond very quickly. Emails are sometimes difficult to keep up with, based on just how many we get during the day. We strive to get better every day and learn from our mistakes. Thank you for considering us to begin with. If possible, the next time you need a plumber, please consider us again. I will waive the service call fee in an effort to bring you back. Brent Johnson Emergency Drain and Plumbing (EDAP) 248-506-7634"
Adam G.
Jun 2020
Emergency Drain and plumbing did an awesome job clearing some major tree roots we had in our drain! We happened to see them doing work in our area and just decided to ask if they could give us an estimate on some work. They came down to our house without hesitation and scoped the line. They identified the issue, provided a solution to our problem and saved us THOUSANDS of dollars in repairs. VERY honest and transparent with their quote. The crew came out days later to Picote our line and I couldn't be happier! I'd refer Emergency Drain and Plumbing to anybody searching a reputable plumbing company. Great work!
Response from Emergency Drain and Plumbing Co. LLC
"Mr. [Member Name Removed], Thank you very much for taking the time to leave this review. We appreciate it when our customers take time out of their busy schedules to share their experiences with us. Thanks again!"
Jennifer P.
Apr 2020
Super service. Very quick response. Excellent work and clean-up. Good Price. Mike did a great job replacing the water feed line, shut-off valve & reseating the toilet. I will do business with Emergency Drain & Plumbing again if I need help. Thanks Mike. Great Job!
Response from Emergency Drain and Plumbing Co. LLC
"We have passed on your kind words to Mike and appreciate you taking the time to write us a review. Please don't hesitate to call us if ever you are in need of plumbing!"
Chelsea F.
Mar 2020
I was referred to Jeremy from a colleague. Jeremy answered my call immediately and was beyond honest and helpful. My first reason I called was because my water heater broke. He asked for photos and immediately he responded and told me my water heater was under warranty and referred me to the people who could fix it for free. He gained my trust and I ended up calling him a few days later to get his opinion on another plumbing issue I had been having and Jeremy and his team were able to come out immediately and fix clean out my backed up pipes for a third of what his competitors were charging. I would highly recommend these guys! Nothing better than having someone who is of great value, knowledgeable, and trust worthy working on your home.
Response from Emergency Drain and Plumbing Co. LLC
"Thank you for taking the time to write us a review. We appreciate this very much!"
John H.
Feb 2020
It went OK until he tried to snake it out; the snake broke off below ground.
Sheryl S.
Nov 2019
Emergency drain is by far the worst company I've ever dealt with. They charged my insurance company 14 hours at 95$ an hour and they not only screwed EVERYTHING they touched in my house but scratched and broke my new natural stone tile floor and JEREMY and BRENT the owners are refusing to pay to have the floor repaired. Both drains they attempted to fix were leaking. They came out twice to fix them. They wrapped the pull out of my utility sink around a pipe so you couldn't pull it out to squirt water. My water softener they attempted to install had the tube in the back kink and now that is ruined too. They left the old ring/seal around the toilet on and jammed the new one right on top making the toilet leak and raised. They told me to paint the blue at the bottom that was showing with white nail polish to hide the mess up. The caulk job was sloppy . I had to hire another plumber to fix everything. I wouldn't allow this company to add salt in my softener let alone fix anything. The plumbers didn't come prepared and kept running to Home Depot so they could charge me more. They are rude and unprofessional. I have several pictures and emails to prove everything! The worst part is that I just had a brand new 2000$ natural stone floor that I just paid for and it was completely ruined by these people. I give the - 0 stars. DO NOT USE THIS COMPANY! I'm sure all their positive reviews are friends and family members.
Response from Emergency Drain and Plumbing Co. LLC
"Yes, in fact, we did work for Ms [Member Name Removed]. In the course of performing the work, we were notified that they were unhappy with some of the work that was performed and also indicated they thought we scratched their bathroom floor. Jeremy, my field supervisor went out to the house to review the issues with the homeowner. Jeremy found some deficiencies in our workmanship and offered to take care of the issues at no cost to the homeowner. In addition, we agreed to replace 5 tiles in the bathroom floor due to scratches, even though we absolutely didn't feel that we scratched her floor. Our feeling was, we wanted to "go overboard" in trying to make the customer happy so that there wouldn't be any question as to the lengths our company will go to make sure our customers are satisfied. Our company does make mistakes. We try hard not to, but it does happen. What sets us apart from other companies, is that on the occasion it happens, we own it and take care of it. After several conversations with the homeowner, it was agreed what work would be performed and by who. Our tile contractor wasn't available for quite some time, so the homeowner said they had a tile contractor that would do the work. We agreed to purchase a box of tile, and we would pay their tile contractor to do the work of replacing 5 tiles. Our company would do the work, at no charge, to remove the toilet and re-install it once the tile was complete. After several weeks, we received an invoice from a LANDSCAPE company for $2000! We were shocked to say the least. We were told that their "tile" person had to remove all the tile in the bathroom because they broke the tiles adjacent to the tiles that were being removed. I told the homeowner that the invoice was unreasonable and we wouldn't be paying any portion of their invoice. I also want to mention that the homeowner received full payment for their landscape invoice(not by us). Also, the check they did write was returned to them. We didn't receive a dime from them. We also didn't bill their insurance company."
Jill K.
Jul 2019
This is my second go-around with this company and I’ve been very happy with their work. Timely appointment scheduling, arrived on-time, professional and friendly. They got the job done. Cost is a little high, but that’s what you pay for a professional job. I shoulda been a plumber! Don’t forget the AngiesList coupon and save a little $. Well done!
Bess B.
May 2019
He was great very friendly and loved our dog even though he was the culprit.
Response from Emergency Drain and Plumbing Co. LLC
"Thank you so much for taking the time to review EDAP! Glad we were able to help in a timely manner. Good luck with puppy training! Let us know if you should ever need anything in the future."
Brian L.
Feb 2019
They did a great job! Everyone I talked to was knowledgeable and professional! They were on time and did a great job! I already referred them. Great job guys!
NANCY R.
Jan 2019
They arrived within the hour, quickly performed the analysis and necessary labor. We were most impressed with their ability to ask the right, in-depth questions beforehand.. and trouble-shoot over the phone which no other plumbing service was capable of. Not only that, they went the extra mile to make sure we had heat overnight, by sending two people. An absolutely fair price for after hours call. Highly professional and highly competent. Good people! No higher compliment.
Response from Emergency Drain and Plumbing Co. LLC
"[Member Name Removed]- Thank you for taking the time to write us a review. We very much appreciate your kind words and are so glad we were able to resolve your issue in a timely manner. Please feel free to call us in the future should you need anything further. Thank you!"
Joseph F.
Jan 2019
Some days you are just lucky. Back in July 2018 I called 5 plumbers from Angie’s list and TIFFANY at Emergency Drain and Plumbing said she was certain they would be interested and a plumber would contact me promptly. Three hours later JEREMY called and agreed to install my new toilet at an agreed upon price. ERIC came to perform the work. A rating of A seems common for your recommended plumbers but ERIC’s work is outstanding and most assuredly is deserving of special recognition beyond the “A” rating. Eric’s work was efficient neat and clean. we were so pleased that subsequently we contracted for him to install 2 more toilets on January 16,2019. We were lucky to get an outstanding company and employees.
Response from Emergency Drain and Plumbing Co. LLC
"Thank you so much for taking the time to review EDAP and our employee's! We appreciate the work as well as your kind words. Hope to continue helping with your plumbing needs in the future. Thank you!"
Theo B.
Dec 2018
Smooth as silk.
Response from Emergency Drain and Plumbing Co. LLC
"Thank you for taking the time to review EDAP. We appreciate the work! Thank you!"
George E.
Sep 2018
Went well and working great
Herschel G.
Sep 2018
Fantastic. Charged more than 50% LESS than Hoover Plumbing's estimate.
Response from Emergency Drain and Plumbing Co. LLC
"[Member Name Removed]- thank you for the review, we appreciate it! Glad we were able to help resolve the issue."
Peggy K.
Jun 2018
Very well. Knowledge and time efficient. Cleaned up after.
Loreen S.
Jan 2018
Fantastic; I couldn't be more pleased. As a licensed builder, I had met them on a kitchen remodeling project that I was working on and was impressed with their professionalism and courtesy. The owner came to our house on the day before they started our work, introduced himself to me and explained the details of the project. Being in the construction business, I already had a functional knowledge of everything he was saying but I was extremely pleased that he had taken that extra step. He and his crew showed up early the next morning, excavated about 65' of our front yard, removed the old damaged cast iron sewer line and replaced it with new PVC. I met the building inspector as he came to see what was done and how it was done and it was immediately obvious that he was as pleased as I was. The only reason that I didn't do the work myself was because I don't have the heavy equipment or the crew to do it. I watched everything they did from the start to finish and they did everything the way I would have done myself. I interviewed 3 contractors for the job and felt most comfortable with these guys. Every one of them was polite and hard working; they were all great. We even gave the crew members a few bucks extra as a tip. They're the only company that I'd call now; I wouldn't even bother calling for competitive estimates from other companies. They're our guys!
MARIA D.
May 2017
They were really good. It was a big job. They were very professional, and very clean. They cleaned up very well, they did a nice job. I found them myself. It was probably a week to get the work completed. There was more than one worker that did the work.
James G.
Apr 2017
We have been using them for 18 years. Their pricing is extremely good and they are very fast.
James G.
Apr 2017
They have also installed fixtures and rough plumbing. They have done work for me and a lot of my friends. Anything you can imagine. Installing toilets, snaking drains, replacing drains, doing soldering, and installing new copper pipe; all of that.
Ruth J.
Apr 2017
If you live in the Grosse Pointes or Harper Woods, where there are lots of mature trees, these are the guys to go with. They have a "super" snake that is larger in diameter than those of other companies and they are the only ones that can get through the roots that get in my sewer. I have them out annually to clean the sewer line. They are fair and honest - even though I thought my bathtub drain and a basement floor drain needed cleaning, I was reassurred that they were fine once the sewer line was cleaned, saving me a great deal. I haven't used anyone else since I found them. Every service person I have dealt with has been friendly and helpful, answering all my questions.
Licensing
State Contractor License Requirements
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FAQ
Emergency Drain and Plumbing Co. LLC is currently rated 4.6 overall out of 5.
Emergency Drain and Plumbing Co. LLC accepts the following forms of payment: CreditCard
Yes, Emergency Drain and Plumbing Co. LLC offers free project estimates.
No, Emergency Drain and Plumbing Co. LLC does not offer eco-friendly accreditations.
No, Emergency Drain and Plumbing Co. LLC does not offer a senior discount.
Yes, Emergency Drain and Plumbing Co. LLC offers emergency services.
No, Emergency Drain and Plumbing Co. LLC does not offer warranties.