This company installed all my countertops in a new home and in so doing rescued me from a bad situation created by the builder/general contractor. In addition to what was originally requested, they found the way to upgrade the entire installation for only a minimal additional amount. We were COMPLETELY satisfied with the material quality, price, and installation. Therefore I had no problem calling them for service. After the work was completed, I was delighted to find that the charge was VERY reasonable because they found one of their technicians to do the work who lived near me, and therefore they waived the "mileage" charge. Again, they found a way to give me more for the same or less money. Lastly, I before the tech left, I showed him a place where the countertop did not tightly fit around an oak beam anymore. The beam has dried and shrunk since the home was completed and now there is about a 3/16" gap all the way around (not the fault of the countertop installer). The tech said there was a very easy way to fashion some trim around the post to cover the gap and make the installation look perfect again. I will be contacting them at the end of the summer (after the oak will have slightly expanded again due to summer humidity) to come back and install the new trim. This company KNOWS customer service, provides high quality custom products, and charges very reasonable products.