The Cleaning Authority

We discussed that pricing was $40 per hour for two maids. This is a little below going market rate so I repeated it back to her to confirm. On the day of the cleaning I had an emergency and was at the dentist. Instead of any one calling me, they just broke in to my house instead and started cleaning. I explained to them that they should have called me because I was literally a block away, and they said npbody told them I was a new customer. Anyways, what really got them fired was that we started discussing price and they said they were told to charge me $80 per hour. When I explained that it was double the price quoted one of them even commented that this happened all the time where customers were given one price then charged another. They said it was their "OTO" price, to which I explained that we were more than ready to hire regularly once we saw the quality of work and the price had been agreed upon of $40 per hour. They called the owner, who never bothered to call and discuss with me. She knew what she did! Most people would have allowed the cleaning to be completed or not brought up price before it was time to pay, but I have seen the old bait and switch before. I fired them and paid $60 for the one hour they cleaned, which is a split between our agreed upon price and the random number they came up with on a whim. I would not only not recommend this company, but I have decided to never hire another maid service I found online after being given the bait and switch by another company also (at least in their case the price hike was discussed after the first few cleanings). Yes, I am wary of any companies with such lack of integrity even being trusted to have access to my home and be around my family. Seriously question our safety after this experience.

They have probably about two years at least. Overall they're very constant reminding me when they're coming, they're very transparent, they're very accommodating when I called them up and say I have to switch schedule or anything.

We used the service for about a year and recently moved. The cleaning for the most part had been good, but since we moved, we had been unhappy with the quality compared to our other home. I asked about a reschedule one day since the girls were late and let him know that I had been unhappy with the service. Jim let me know there were only two girls instead of three and they were running behind. I again let him know that I was unhappy that I was not told they were late and that I had guests coming and that my whole family and dogs were home now. Jim told me that this was not the first time he had to "deal" with me and that I had given him late notice about stopping the service for the summer. He was quite irritated and then proceeded to "fire" me and told me we were terminated and he did not want our service. He was extremely rude and unprofessional. I have never been treated so poorly from a business owner. I let him know that I would spread the word about his professionalism and hope that anyone looking for a cleaning service would never choose such an incompetent and ill mannered company! Shame on Jim Miller for such disrespect!

I was in a contract for a year and they came every month. Friendly, high quality and professional.

Very happy with everything.

Very good service. The team are professional and friendly, and their cleaning is really thorough. I also appreciate that they could accommodate our schedule. I work from home, and they are able to come at 8 and are done by 10. Overall we are very happy with the service.

Inconsistent service. Sometimes they are great and very thorough, but sometimes things are missed. I have been using them for about 10 years now. They always come, and occasionally they will be an extra person for training, they stay about an hour and a half per person.

The Cleaning Authority performed house cleaning as stated in the contract. The two ladies were focused and worked as a team. They impressed my 94 year old mother-in-law who had cleaning services all her life, She was most impressed with the cleaning authority when they cleaned the kitchen floor and baseboards on their hands and knees.(who does that anymore!). We liked the service and we plan to keep them every other week.

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Called to make an appointment, Stephanie answered the phone. I was shot down before I could even request what I needed. Not friendly. First impressions are lasting. Was told I could not get an appointment unless I agreed to ongoing service. I stated that how would I know if I wanted returning service if I haven't had one service..... Was cut off. We live in West Bloomfield...

We have been using Cleaning Authority for about 2 months now, while our house has been on the market. From initial phone call they have been very pleasant and helpful. James, the owner came to our house the next day to give us an estimate on how much the deep cleaning would be, and how much it would cost thereafter. His estimate was very reasonable for the scope of work they were doing. Our house is around 1,600 sq. ft., with 3 bedrooms and 2 bath, and the initial deep cleaning took them about 4 and a half hours. They did a fantastic job, and were very thorough!! We then decided to have them come every other Friday until the house was sold. It is so satisfying and comforting to come home to a clean house. Our cleaning ladies (there’s always 2 of them), are friendly and polite and very efficient. After the initial deep cleaning, it takes them about two hours to clean the house. It is well worth the money to have the house maintained when we just don’t have the time to do it ourselves. I would highly recommend Cleaning Authority to anyone!!!

I have been using the services of The Cleaning Authority for almost one year. My long-time housecleaner quit working suddenly and I was expecting house guests. I contacted another company and informed them of the situation. They charged me $325 and only cleaned half the house, neglecting to clean the guest room and bathroom! I immediately contacted Jim from The Cleaning Authority and he graciously worked my house into his schedule in time to have my house ready. Since then, I have been enjoying the services of The Cleaning Authority. I started out every two weeks, but quickly changed to every week. My previous housekeeper took around five hours and so It took too much out of my schedule to have her come every week. The girls from The Cleaning Authority take about 2 hours to clean my whole house! The girls who come to clean are very polite, accommodating, and thorough. They are quiet and don't spend time talking to each other. They just concentrate on getting the job done efficiently. At the same time, they are incredibly friendly. They bond with my kids, remember life events, and always leave a nice note! I look forward to coming home and having a list of what was done and what to expect next week. I have been so satisfied with this service that I have recommended it to my mother and my best friend. They have each been using Jim's service for almost one year. My mom constantly thanks me for recommending The Cleaning Authority to her. My best friend left a different company which had been servicing her for several years because of my satisfaction. My mom has the bimonthly service and my friend has the weekly service. They have a different team, but have the same level of service. I have also been quite impressed with the professionalism and organization of the owner. I constantly call Jim to change the schedule during times when I am going out of town or when my kids have a field trip. He answers my messages within the day and is always able to accommodate my requests. He schedules out in three month periods, so I am able to plan my schedule months in advance. My experience has been that when someone is satisfied, they usually don't take the time to review a service. It is only when they want to complain that they look for a sounding board. That is why it was so important for me to express my own immense and incredible satisfaction. I am always so impressed with the job and I take the time to let the girls know how much I appreciate them coming. I give The Cleaning Authority an A+++

When we questioned Jim over some missing jewelry it was met with denial and told us that the jewelry was not worth that much and if we had a problem to call the police. He also asked that we look in drawers, under furniture, all over in the hope that we find the jewelry. I tore the bedroom apart did a third time - no luck. Jim was adamant that we were wasting his time as he had to go pick up his children and the value of the jewelry did not justify his time. I am paraphrasing a two phone call conversation. We were not accusing, we were informing Jim that we were no longer comfortable with our security. We asked that a new team member be assigned to the woman we have had over the 7 year period. We were told that the team stays in tact and that he was unwilling to provide a new team or a new team member. Since we could no longer trust our home to this office - I informed them that we would be going in another direction. We will not be using the Cleaning Authority for any of our cleaning needs.

I have been very happy for Cleaning Authority. They are punctual and come whenever they are scheduled. I generally check before the team leaves to make sure everything is done as promised. If somet6hing is left undone, I ask the team to do it before they leave. There has never been a problem with this. The rotate the areas of my house for a thorough clean so that attention is paid to different rooms at different times.

.The Cleaning Authority comes every two weeks for cleaning the house. The cost is 75 $. They are very punctual .I'm used to them, the same person comes every time. They do a nice job. They could be more careful, things get knock around a little bit but no big problem. The Cleaning Authority does my cleaning in the house

positive things were they were reliable and friendly Negative: Started out great and deteriorated at a steady pace lack of elbow grease I think the women were burnt out by too many houses to complete in a day Price way too high for anything below satisfactory

They did a good job, I have no complaints.

The team does a good job in a house that's big enough and inhabited by 2 cats, 2 dogs and 2 people (most of the time). I feel that having the work done once monthly is cost effective and affordable for me. I trust the team to follow my special instructions when I have any. When I've needed to alter the schedule, TCA has been willing and able to accommodate those changes. (I only assign a B to overall and quality, because no one in my experience cleans your house the way you'd clean it in a perfect world, but who has time or wants to be cleaning ALL THE TIME!?)

They are efficient and get here on time and easy to get along with.

I recently re-hired this company so that they have cleaned for me bi-weekly on three occasions. At no time did they empty the wastebaskets. They cleaned the hard wood floors but neglected to remove some gooey spots obviously tracked into the house and very obvious to see. Finally, I caught one employee using a heavy duty vacuum cleaner on my expensive oriental rug, running the vacuum over the fringe! I believe that in the past they ruined the fringe on another rug, but i cannot absolutely prove it. When I spoke to the owner, he never apologized nor offered a refund or discount or re-clean. I would never use them again!

The thing I liked is they came when they said they would every time. I have to say that the quality of the cleaning varied depending on which "team" did the work. Sometimes the "team" would change and so would the cleaning. They did not clean very thoroughly. There were cobwebs on the ceiling and in the corners of the room. The wood floors alway looked nice until you looked around the edges of the main area of the floor. These were left uncleaned. I called Jim, the owner, when I was not happy with the work and he said it would be taken care of. The results of this were inconsistent. Sometimes things would improve, mostly not. I finally got tired of calling and pointing out the things that weren't getting properly cleaned. If I left a not for the "team" then these things were done one time, but not consistently after that.