B & R Cleaning Services LLC

First "deep clean" in 2016 was excellent; owner on site. Then a succession of less than acceptable cleaning people. In mid-2017 there was employee problems/turnover & she dropped me from her service as she didn't have enough staff to continue with her current client list. In late 2017 she advised she was staffed again if I was interested in re-starting, she would be available the first of the year. In 2018 I had a new housekeeper who was wonderful. I had a husband recovering from a life-threatening illness & my 88 year old mother, so a great housekeeper made my life easier. Effective 7/15/19, another employee issue, so once again she dumped me as a client. I explained that we were getting ready for a 50th anniversary party in our home in 3 weeks and now I was going to be without a housekeeper?? Attitude was so sad, too bad. No effort to try to help me out at all. I was not a difficult customer complaining at every turn. So, if you are a smaller home (1650 sq ft ranch) you will be expendable. The housekeeper I had was wonderful; absolutely no complaints with her wonderful work. All of my A/B ratings are for the housekeeper; rest for the owner.

Is a simple "A" as high as I can rate, because this company is off the chart! I'm very fussy, some people say...It's just that I am a perfectionist. My husband and I recently purchased a used condo, and I didn't like the idea of moving into the home of someone else. The condo was in great shape, but had the usual smells, wear and tear, and dust and dirt of the previous owner. I told the President Barbara Rodriguez, I wanted a cleaner who'd be willing to "put up with me" because I wanted every inch of the condo scrubbed down--not simply wiped. I wanted the home to be sanitized. Even though on Angie's List Ms. Rodriguez's "report cards" are over the top with "A's", I thought her efforts would equate to my perception of a "B" and "C" level. Barbara met my husband and I at our condo and we discussed what I wanted. We went through the condo methodically and she took copious notes--for example, I wanted the toilets taken apart and hinges, rubber stoppers, etc. cleaned with a toothbrush, plus disinfected, and sanitized; the same with door knobs, inside washing machine and dryer, and each shower's grout and fixtures and lots more. She and her crew spent 2 days and her price was exceptionally fair. As a rule, I do not leave reviews, but how could I not applaud over-the-top efforts that exceed a standard "A" performance rating? B & R cleaning is--honestly, in my view,---A+++. But I must admit I am disappointed in one area: I haven't been able to convince her to take me on as a regular bi-monthly client. B & R's business is mostly focused on Fire and Flood restoration cleaning and a one-time deep residential and commercial cleaning, although she does have a house-cleaning crew (which, unfortunately outside B & R's service area.) I know the rating I'm leaving is "me doth protest too much," but everything I've said is true. You will be happy you chose B & R Cleaning Services.

Not only does our garage look clean, it actually smells clean. Barbara and her assistant are not only wonderful cleaners, but they are organizers. They made labeled bins for all my small garden tools, plant foods, bug sprays, etc. I can now find things that had been lost for the past two years. I promise I will keep it neat...okay, I promise I will TRY to keep it neat. Not only will I be using B & R again for the garage, I will also have them do our basement. If anyone can get a handle on that mess, Barbara can.

I used this service for three years. In terms of quality, B&R generally provided well-above-average cleaning services at a fair price, though with the occasional dings and scratches that one might expect. However, after giving the regular cleaner a substantial Christmas tip, I noticed and reported significant damage to a dresser that only could have occurred as a result of cleaning. I did not ask the owner for a discount, compensation, or any other accommodation--only to be heard and taken seriously. Afterwards, the cleaner called in sick for the next scheduled cleaning. About a week after that, the owner called to inform me that she "coincidentally" had become short-staffed and was placing my service on indefinite hold so she could focus on established customers. When I pointed out that I had been a customer for three years and asked how many other customers had been placed on hold, the owner declined to answer but proposed to skip a second straight cleaning and to resume normal cleanings the following month. Although I accepted the terms, I told the owner that the experience was disappointing. Four days later, the owner told me she had changed her mind and would also cancel the third scheduled cleaning and all future service. In the end, I felt that the owner did not take my concerns seriously, retaliated when I made the first and only complaint in three years, and then strung me along for weeks promising additional service before reneging.

It went well. Very friendly, and did a nice job.

She was good while she provided the services but abruptly stopped one day and said that she cannot provide services anymore. After about 2 years I expected a little more professionalism from her.

Amazing! Barb and her assistant did an incredible job! In 3 hours time, it was like we had a brand new basement. For the work that was put in, and the before and after look of the basement, this service was a STEAL. Totally professional, reasonable, etc I would hire them again in a heartbeat. Thanks Barb :)

Wonderful! These people were very detail oriented and professional throughout the experience. I would highly recommend them to anyone looking for a professional cleaning job!

Rochelle was sweet, hardworking and fit right in our busy household. Bathrooms were cleaner than they've ever been and the whole house smelled great.

I cannot attest to the quality of work, but I can speak of unprofessional practices. Barb was pleasant on the phone when we scheduled a time for her to come to my house to give me a quote. On the day of our scheduled appointment, she called me 5 minutes AFTER our scheduled appointment time to tell me she was running late. Ultimately, she ended up arriving 35 minutes late. I gave her a tour of my home and we discussed cleaning services. She said she would email a quote and would go from there. The next day, she text me to tell me that her last available cleaning time had just been filled and would not be able to clean my house. I have 2 issues with this: 1. a text, as opposed to a phone call, is very unprofessional, 2. a little heads up that she only had a couple open times left would have been a nice courtesy.

The tenants moved out early unexpected, and left it filthy with a lot of work to be dome. B & R was full but they rearranged their schedule, and a girl came out and worked for 3 days, it was just amazing. Everything worked out great. I am just real happy I called Angie's List and got her name.

It went excellent! I just can't believe the excellent job she did! I am absolutely pleased!

They cleaned the entire area we agreed upon which was the entire 1st and 2nd floor less vinyl blinds and interior of kitchen appliances. They cleaned every window (10), window sill, molding, light fixture (10), and ceiling fan (5). They did a great job and it came out better the I could have imagined. I've very pleased and highly recommend Barb and ger crew!

Barb came by for an in-home estimate. She was on time and polite. Barb gave an estimate of 300$ for deep cleaning a 2 bed, 2 bath 1350 sqft condo. This estimate was as much as twice the estimates from the competitors. Although Barb tried to accommodate for my schedule, I went with a different service provider since this was too high of a price.

We were looking for a regular cleaning service for our four-bedroom Tudor in a Detroit eastside suburb. Barbara's team arrived as planned -- we were actually out of town -- and when we returned home, POOF!, the house was amazingly beautiful. Every nook, every cranny carefully and meticulously cleaned and returned to their proper place. We can't wait for the next visit.

We hired B&R over a year ago. Initially the service was to clean our new home prior to moving in. The service was so great that we hired them to come twice a month. We have never had a problem and the girls always show up on scheduled days/times. We are always satisfied and look forward to the days they come.

Our house always looks amazing after they clean! I love cleaning day! They definitely clean much better than what I can do, and they just have a personal touch that is different than other cleaning companies. The owner checks in with us from time to time. The cleaner is always on time and consistently does a great job. It is nice to have a break once a month from cleaning.

See above

Althoughtthe girls were very nice, it was waaay overpriced for what they did. They brag about cleaning the tops of doors and light fixtures. As that is all well and good, it took them 6 plus hours for 6 girls to clean my home. We had just moved in and it was not that dirty. It was a little dusty, but not visably dirty. Cost me $900!!! The work was just okay and I am not a clean freak. Floors and cabinets were clean and they did a nice job on the fixtures. They did take my screens out if the windows to clean.. Terrible job on mirrors and glass though. There were streaks on almost everything. A month later, I hired The Cleaning Authority to clean my home. They came in and did an AMAZING job. 4 girls cleaned my home from top to bottom and were gone in less than an hour. I was so pleased that I praised them before they left and called the office to let them know how happy I was with their service.

I came home from work and opened the door to be hit with the smell of CLEAN! The house looked amazing and it smelled so fresh. My 3 year old son was ecstatic to have an organized bedroom. They did such a wonderful job and made it so much easier to keep clean over the long holiday weekend. I can't wait to have them come back next Thursday.

Barbara the owner is a really nice person. She is professional, fun, and her and her girls work very hard. Today was my 2nd cleaning and the team was on time and did all the rooms excellent and to my satisfaction. Today I told the girls as time goes on you will automatically know where items go and what to clean what with. It takes time for new cleaners to get used to your home and the way you like it. So I just urge everyone to be patient. This is only the 2nd cleaning company I have hired in the last 20 years, I keep my services and they seem to stay with me. I was grateful that B & R could accomodate me on Fridays! I have learned that Friday is a prime day in the cleaning business. The team I get consists of two young women that could not be nicer. They take direction wonderful and just do a great job. They work non-stop and at a steady pace! The bathrooms are sanitized and sparkling clean when they are done! My condo looks like a model home when they leave. As far as products, I like them to use my own, however, I do beleive Barb will give you the option of your's or they bring theirs. This company is well equiped with buckets, rags, mops, you name it. I am just so glad I found a company so fast after my other one left due to a timing conflict. I needed Fridays, my previous service could not do Friday. But I always turn to Angies List when I need a service and have always for the most part been satisfied. B & R change my bedding, clean tub, shower, toilets, sinks, floors. Vacume and dust everything, If you have blinds, those are also wiped down. The first time they came was a very thorough cleaning such as baseboards dusted, fingerprints, etc.. If there is anything that does not get done or satisfy you, tell Barb and she is always very nice about it and will fix it! Barb the owner, will come to your home or business and give you a quote before they take you on. Every job to my belief is different and priced accordingly. I do not have pets, and only myself and my husband are in the home, its a fairly small place that we try to keep up,lol. The company is very fair and does not over charge, this I can say for sure! If you're on the fence about calling this company for help, dont be! I know for a fact this gal's phone does not stop ringing with potential clients. But when you're "that good", thats how it is. I will have them at least once a month and could not be happier!

I cannot comment on the quality of their work since I didn't get to experience that aspect. After Barb promptly came out and did a walk through we received the quote. We reviewed and agreed upon a price and we told her to get started. She stated she could not take on new clients at that time due to employee issues. About a month later she said she is available to start and we schedule the first session for this week. She had contacted me to confirm this weeks appointment a couple days ago and also asked if I was aware that the first cleaning would be double the cost as it takes longer. I said I was unaware but ok with it if that was her policy. She later sent me a message saying she is uncomfortable moving forward and she would not be coming. This is after we had already made plans and scheduled a day off from work to be here, which was her request for the first encounter. She has refused to return our phone calls and offer an explanation of why I am sure they do good work but this bit was just pure frustrating. She is selective on the clients she takes and I don't know what the basis is. I know its not the house, as I live in a brand new construction home. She would not offer me an explanation, so I don't know if I am to assume it is based on race, location, demographic, or what.... Purely unprofessional if you ask me.

Barb is super professional and friendly. When we were initially looking at cleaning services, we had three companies come out. B&R's prices were comparable with the rest, and their reputation on AL was stellar so we went with them. We originally planned on doing 10 bi-weekly cleaning sessions while my wife was pregnant with our first child. Well our son is now almost 6 months old so they have obviously done a good enough job to earn our continued business. My wife and I both look forward to the day every 2 weeks when B&R comes out because they leave our house sparkling clean. It's well worth the money. I don't write many reviews on here but these guys are worthy of their A rating.

Barb is great to deal with. I called at the last minute and she was able to fit me in. She sent two girls out which did a good job.

The cleaning was really good and I am happy with their services.