Maid in Michigan

It went absolutely horrible. The work was done this past Tuesday, the 4th. I got home from work that day and started to look around at the work performed. I immediately saw signs that what I asked for, did not get done very well or not at all. It was a bit late in the evening, but I was so upset that I called Lisa. She said she could hear the distress in my voice and she seemed genuinely concerned with the matter. She offered to come back and re-clean or give me my money back. I told her that I didn't want her back to clean. My thought was that if the job couldn't get done right the first time, who knows if it would be done right the second time? I wanted her just to see what I was talking about for herself. It wasn't that difficult of a job to begin with. Lisa actually mentioned more than once how exceptionally clean I keep my house. We spoke more over the next few days. I told Lisa that I would just like my money back. At first, Lisa was OK with that, then she changed her mind and said she would need to see the house before giving my money back. She was telling me how her crew is human and they might miss something here or there. I can absolutely understand missing something here or there. Here is a short list of some, but not all, items missed: both upstairs bedroom ceiling fans were not dusted, the tops of the horizontal moldings above the upstairs bedroom closet doors and entry doors were not dusted, the dirty spots are still on the couch, living room floor and kitchen ceramic tile, the base of the stairway railings was only dusted on one side, the stereo receiver was not dusted, a small cabinet in the dining room was not touched, the kitchen cupboard doors are still dirty, most of the horizontal surfaces on the first floor were also missed, the horizontal blinds in the bathroom were not dusted and the ceramic tile was not mopped very well if at all. We made arrangements for her to come and see it yesterday morning around 10. I missed a call from her at just after 10. Apparently, it wasn't very important for her to see the house. Instead of driving in the driveway and knocking on the door, she just left the house key in the mailbox and sent me a text to let me know. My husband and I were both home at the time. I called her shortly after and we argued a bit. The call was eventually dropped or lost, and that is the last communication we had. So, I spent a good portion of my Saturday cleaning my house after just throwing away $100 to have it done for me. It was not surprising how dirty my mop water was after mopping the ceramic tile. I think it speaks volumes for a business owner, after coming over for an initial cleaning, to have the attitude of: we're human and we may miss something here or there. And then not to be concerned enough to come over and see it for herself after we agreed on a date and time to do so.

I am very pleased with the services. They are reliable and do an excellent job cleaning my house each time.

It went perfect. Very professional. Company

Great! Very professional.