HIGH TECH VIDEO TV SERVICE

This appliance guy (listed as a certified company for LG on LGs website), came out to troubleshoot and potentially fix our washing machine. He said the clutch, tub and tub rotor needed replaced. He also mentioned replacing the motor b.c. the mortor is under warranty and we should just replace it all while they are inside the machine for the other items. He mentioned how labor intensive all the work was. I thought that is was extremely odd to replace a part that worked perfectly fine. Then he told us it would cost $1000 and that we should just buy a new washing machine. Our washing machine is only 5 years old and looks brand new. I was blown away by this! He then proceeded to tell me they only last 5 to 7 years. I could see 10 year but was completely thrown off by the 5 to 7 years. So... I went with my gut instinct and did some research after he left. Ended up removing the washer plate which is the bottom inside the tub. Load and behold, there was a piece of underwear wrapped under the base plate, holding it back from going into full spin. It literally took, at most, 2 minutes and one socket to figure this out. Anyways, I am super upset and really annoyed that we paid this company $100 to do absolutely nothing, they lied to us, and gave us a $1,000 quote to fix it! I feel completely cheated and taken advantage of!

Skilled technicians ,fast friendly service. Oven problem solved!

unknown

Horribly. We had arranged through Home Depot for them to come between 8-12. We got a call the night before saying they would come between 1-5 instead, which required re-arranging our plans. When no one had shown up by 4, we called and left a message and asked for status. We didn't receive a call back till 5:15--after we had left. While we certainly understand that work gets delayed, there is NO excuse for not returning a call or for calling and providing a status to a customer. We filed a complaint with Home Depot as well.

We think they did an outstanding job! They absolutely know what they are doing. We had taken it to another shop and they could not repair it and if they did it was going to be more than it was worth. High-Tech was able to repair it quickly and with a very reasonable price. We have since taken 4 other units there for repair since we were so impressed with their services!

A real pleasure to work with. The appointment time was made to my convenience and the lady was very polite. The repairman came out exactly when he said he would. He was a really nice guy. He ordered the part, told me about when it would come in. Again he set up a time to replace the part and he was on time. Will call them even if it isn't warranty work.