CNC Systems, Inc.

Description of Work: computer not working-complete rebuild

Description of Work: They sold me a reconditioned Lenovo laptop with no warranty as a replacement for my Samsung that had a broken receptacle where the charger plugged in. It overheated. I understood that I had to pay for a fix since I bought it as is, so I paid again to have him fix it. Again it overheated, then I saw on the Lenovo website that this model has a history of overheating. Owner Mark Clem is rude and condescending, does not return calls or follow up. I wrote him this letter and heard nothing. He probably repaired my PC again and sold it to some other unsuspecting victim. The letter- |I returned my G555 laptop for you to take a look at again back in late April. Have not heard anything from you about it since. | |If you recall, I bought this as-is from you (but with high recommendation from both you and Mike Northup). It overheated six weeks after I bought it for $250 December 12, 2014. I had brought it back on March 2, 2015 and you made initial repairs on the unit, that cost me another $127 including a new power adaptor. I had no problem paying for the repair since purchased it with the understanding that it was purchased as-is. | |You finally finished repairs and I took it home nearly five weeks later. You allege that I overheated it, and you wrote on the bill "Reflow CPU typically can only be done once, keep it cool." What did you expect me to do with it, set it on a 7 lb bag of ice? You sounded very reluctant to do anything further for me when I returned it again back then. You did not, however, write on the bill that you would not service it again if your work did not hold up. The work did not hold up. | |In retrospect following my independent research, I am convinced today that the issue that matters here has nothing to do with how I "overheated" this PC. I treated this PC the same as every other PC that I have ever owned. Rather, it has everything to do with the fact that this model of Lenovo PC was manufactured with inherent and well documented problems due to overheating, regardless of the identity of any particular user. If you look at Lenovo's own website, and numerous others, you can clearly draw the accurate conclusion that this model suffers chronically from this problem. | |That issue should have been well known to you, in my opinion. At best you were simply not aware of this when you sold it to me. At worst you were completely aware that this model in fact does have that problem and that you could have either simply scrapped it or sold it to an unsuspecting customer like me. Either way you win and the buyer (in this case me), loses. | |I feel that it was an exercise in poor judgment for a reputable business person to even attempt to rebuild or rehab this machine and then sell it to anybody. It also is insulting to my intelligence that you mocked the supposed "poor" quality of the other two PCs in my household ( an HP laptop and Dell all-in-one). They continue to work and have done so seamlessly for several years now. While you sell me a PC that is unfit for sale to anybody (i.m.o.). This is how a fair business person operates? | |My late father was in electronic service for decades. I can tell you that he would have never risked sullying his good name by selling any of his customers a product that would perform this poorly. He would have junked it first. It is bad enough that when I add up what I paid you for this PC would have been enough money for me to have bought a new PC. It gets exponentially worse when you blame the overheating on me, then write what you wrote on the bill. The laptop was long the choice of many a traveling salesperson like realtors and auto dealers. These people have paperwork, clothes and God knows what draped all around their laptops while they sit on a porous car seat. And the good ones stand up to it. | |This one can't stand up to anything. You said I overheated it by having a doily-thick tablecloth sitting underneath it while it rests on a wood table. |Really? Sure the fix was a one-time fix. Because the unit never served my needs. It should have been a no-time fix i.m.o. | |Regardless, do you have any intention of doing anything for me or not? Do you just wish that I would go away? I'm not going anywhere and this issue irritates me no end. | |Please give me some consideration before I consider escalating the issue. Replace it with another refurbished unit, get the one I bought working right, just do something. I trusted you to solve a problem by selling me a laptop PC to replace one that I accidentally broke the power input jack on. That was a huge mistake for me to trust you guys. My wife told me that I was making a big mistake buying your unit and told me that if I could be patient she'd help me buy a new PC when she got her next check. Now I sit here retired and on a fixed income and do not have the resources to get another laptop because I spent that money with you. Makes me feel like a dummy. $399 including tax buys this? | |

Description of Work: Successfully rescued my computer and irreplaceable photos from a computer virus.

Description of Work: Rescued my computer and irreplaceable photos from a computer virus.

Description of Work: Clean up and improve performance on a Dell Laptop

Description of Work: Cleaned out a bunch of viruses. And, upgraded my computer

Description of Work: He cleaned my computer of 47 viruses. I an very pleased with his work

Description of Work: My laptop needed a new motherboard. They promised to have it repaired and/or replaced if needed, all within 10 days.

Description of Work: recovered data from computer wiped infection from hard drive that came from hacker found hidden portion that was attacked.

Description of Work: Software upgrade