Founded 1994 • With Angi since January 2012
Service Provider ResponseHi Chuck, Thank you again for the business! It made my day to receive such a nice review today. We've been working tirelessly this season to make sure our customers are as happy as possible. Have a wonderful summer and enjoy your restored patio. Eric
Service Provider ResponseWe are very disappointed to read this updated review. The industry-standard polymeric joining sand that is being washed away is 3 or 4 quarter-sized spots and is caused by poor direction of water falling from a wood deck above, not the result of poor craftsmanship or any error made by our crew. Unfortunately, sand will not win against repeated, concentrated flows of water. Brick pavers do fine in the elements but due to the direction and flow of rain wash coming from the customer's deck, the specific area takes an unusual amount of water. We repaired the rain-washed area at least three or four times in the Summer of 2016 and recommended sealing the project (as sealing a patio provides an additional barrier from the elements). Per our phone conversations, we informed the customer that we would stop in to re-sweep the area when we would pass through his area. The customer never indicated that he needed a specific date and time scheduled. In the Spring of 2017 we provided a new estimate for sealing (as the customer indicated in this review). The customer responded by indicating that he felt it was too high. There was no mention or question about the warranty. We have not by any means avoided calls or fell silent.
Service Provider ResponseThank you so much for your review! I enjoyed meeting you both, discussing your project and creating the 3D rendering. We definitely understand and respect that you chose to use your family friend. Have a wonderful Spring!
Service Provider ResponseThank you so much for the kind words. We especially appreciate hearing about our crew! We look forward to installing your next project this Summer. See you then!
Service Provider ResponseThank you for such a nice review! Before and after pictures are our favorite. Thanks again!
Service Provider ResponseHi [Member Name Removed], My apologies, I looked through my call record and I do not see a record of your call. Nevertheless, obviously an error was made on my part as i missed your call. Please understand that it was not my intention to ignore a potential customer.
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Austin Brick Pavers LLC is currently rated 4.5 overall out of 5.
Austin Brick Pavers LLC is open:
Sunday: 9:00 AM - 5:00 PM
Monday: 8:00 AM - 8:00 PM
Tuesday: 8:00 AM - 8:00 PM
Wednesday: 8:00 AM - 8:00 PM
Thursday: 8:00 AM - 8:00 PM
Friday: 8:00 AM - 8:00 PM
Saturday: 8:00 AM - 5:00 PM
Austin Brick Pavers LLC accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover, PayPal
Yes, Austin Brick Pavers LLC offers free project estimates.
No, Austin Brick Pavers LLC does not offer eco-friendly accreditations.
Austin Brick Pavers LLC offers the following services: Decks & Porches. Driveways - Concrete. Landscaping. Landscaping - Hardscaping & Pavers. Patios. Snow Removal. Stone & Gravel.