Stanley Steemer
About us
Stanley Steemer has been providing cleaning and restoration services for both residential and business customers for more than 60 years. They offer multiple services, including carpet cleaning, tile and grout cleaning, hardwood floor cleaning, upholstery cleaning, air duct cleaning and water damage restoration services. For more information, visit www.stanleysteemer.com. Additional phone numbers - (800) 400-9404, 800-783-3637.
Services we offer
Residential & commercial carpet, area rugs, cleaning, flooring sales, furniture, hardwood floor refinishing, leather & air duct, restoration & installation., tile & grout, upholstery, water damage
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 72% | ||
| 16% | ||
| 7% | ||
| 1% | ||
| 4% |
today we had the porch carpet cleaned and the staff guys were very polite and business like especially when I said "WHAT?" when they said they had to use one of our toilets to dump the dirty water that was sucked out of the carpet. Luckily we have a toilet in the laundry room and the porch is not that big so the waste water was minimal BUT, BUT- the laundry room now smells like AN OUT HOUSE!!!
Maybe their hose was dirty? So it seems there is now a law which "prevents them from dumping the waste water anywhere but our toilet". (pervious to using our toilets- they used to suction the water into a tank in their truck). SO now the burden of having to dump this waste water into a sanitary system has been put on the home owner instead of this vendor. This "STINKS"
The heavily soiled areas were still darker than I expected to see. The techs had said that if there were any areas that did not get satisfactorily cleaned that they would come back and hit it again. The ceramic tile around and behind the toilet did not appear to be cleaned at all. I will not be taking them up on their offer nor use the process again.
I called on a Friday to get an estimate and they were able to make an appointment to perform the work the following day. Mark and Jeremy arrived on time as scheduled. They were very professional and completed the work in the timeframe estimated. They did an excellent job. Everything looks great. We moved most things out of their way before their arrival. However, they moved living room tables and the sectional and chair to clean the carpet then put them on sponges so the carpet could dry without getting the furniture wet. Our home is now ready to be decorated for the holidays. Thanks for a job well done.
The price was a little more than I wanted to pay but after the fact it was well worth it. It's wonderful to know that the products they use have been tested as allergy safe since there is asthma in my family.
First of all, crew leader asserted something that he had not seen, and was loud and judgemental.
Second, what crew leader asserted did not happen. What he asserted was a lie.
Third, when I asked to speak with a supervisor, no one called me.
I don't want to denigrate all SS employees- many are competent and hard-working. Some are plainly incompetent or have been poorly trained, and at least one, the one I met on 11/25/2014, appeared to be unhinged.
I would advise potential customers that the service they will receive will be a crapshoot; a matter of chance, depending on who shows up, and they should not count on speaking with a supervisor.
Let me begin by saying this is the second review I wrote for Stanley Steemer, Angie's List lost the first one, which has this member very upset.
If you have never had a flooded basement it is hard to imagine how horrible an experience it is. Everything in the basement was destroyed by the water everything on the floor or on lower shelves. Because it was backup from the sewer and storm drains the microbial bacteria was a real health consideration. I am on oxygen 24/7 and my husband is 79 so it was not possible for us to do this clean up. I started calling storm recovery companies and was put on five different list. Then my brother-in-law in Florida who is an insurance adjuster told me to call Stanley Steemer, I never knew they were storm recovery people.
I called Stanley Steemer in the afternoon of the 12th, they came later that evening and set up water extraction dehumidifiers and fans throughout the basement, they also sprayed anti-microbial spray. The next day they came back with moisture meters and determined the equipment was needed longer. On the 14th we had four vans and seven guys come to our house, they removed everything in the basement and cut dry wall and paneling out they did a wonderful job removing the mess and placing it at the curb. Everyone of them was a skilled professional that knew exactly what needed to be done and set about the task.
At the risk of sounding cliché I have to say seeing these smiling faces was like watching the rays of sunshine come through the clouds after a bad storm. These young men did such a great job I want to list them all by name: Chris Quaitance, Michael Elliott, Matthew Ritter, Tonin Topi, Garret Figary, Ethan Bembeneck and Chase Stevens. Thanks guys for a job well done.
Also the girls in the office were all so very helpful and reassuring what a great job they do.
We thank Stanley Steemer for a job well done, you were the last I called and the first to respond. These folks are all an asset to your company.
They did a very good job. In fact I will be hiring them to do our carpets after mothers day. The prices were very reasonable. I am going to have them look at our wood floors as well.
Licensing
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