Founded 2009 • With Angi since April 2011
Service Provider Response
[Member Name Removed], You need to know you have the wrong College Hunks Location. Please delete and post to the right location. We are based in Madison Heights and do not service Livonia. We are a franchise each independently owned. It would be like you went to a Livonia McDonalds had a bad experience and then write a bad review about the Madison Heights McDonalds. No affiliation. Can you please delete and repost to the right location? I can help you find them if need be. Thank you.Service Provider Response
Thank you for your feed back [Member Name Removed] and sorry we were not able to help out with the haul away. Customer service is our number one priority and the fact you were not happy we apologize. As previously mentioned we price based in volume, so it is difficult to give an exact price over the phone. Our job notes indicate 20-30 pieces of lumber. How the service works is we can give a range over the phone but when we arrive we come with an exact price. If a client approves of the price we do the job right then and there. If they do not, we are on our way to the next job. In this instance you were given a range in price and when we came out you declined the job. Our minimum rate is $120 so this scope of this job was just one notch above our minimum rate. Again, sorry if there was any miss communication and hopefully we can earn back your trust in the future. All the best, College Hunks Hauling JunkService Provider Response
Thanks for letting us know what happened here [Member Name Removed]. Customer service is our number one priority. That said, there are six franchises in MI and when I tried to pull you up by your name and by your address you do not show up in our system which indicates this review may be directed at a different location. We are based in Madison Heights. I am currently out of the office until Tuesday but please call me at 248-246-1065 so we can discuss and I can find out what happened so you can direct this review to the right location and not ours. Best, DanService Provider Response
We were grateful to help [Member Name Removed]. All the best.Service Provider Response
[Member Name Removed], Thank you for letting us know how you feel as we take what every potential clients has to say very serious. May name is Dan and I am the owner here College Hunks Hauling Junk and Moving and just wanted to respond back to what you stated. Unfortunately, the information you heard was wrong and let me explain. We are a franchise with over a 100 locations nationwide. Every call that comes in goes to our call center which is based in Tampa, FL. The call center agent (not personally knowing each franchise) may have been telling the truth that at some locations there are other people that may not be in College however, my location is different. Every one of my employees except three are all students currently taking classes. One employee is not in school but his goal is to start saving to go back to college while working here. The other two employees that work for me started working here while ago while they were in school, now they are recent graduates that still like working here. They have been with me for awhile now and I am loyal to them. I assure you we can operate and all year long with college students. I have been personally doing so for over eight years. I am sorry for the miscommunication that you received however, please reach out to me personally at 248-246-1065 and lets set up that appointment so I can prove to you that my employees are in fact in school. That way we can change that grade to an A. If it's too late I completely understand but just wanted to address your concern. DanService Provider Response
Hi [Member name removed], Thank you for letting us know how we did. One of our goals here is to provide a stress free service 100% of the time and the fact that wasn't lived up, for that I am truly sorry. Patrick who you sent the email to was out sick for the last 5 days. He is in the office today and will be in touch as it is our number one goal to make things right. If you do not hear from him today please feel free to call me at 248-246-1065. DanAngi Certified
2022 Super Service Award
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Angi Certified
Since 1982 Closets by Design designs has built a reputation of integrity as the industry leader in building custom closets, garage cabinets, offices, laundries, pantries and much more. With a wide selection of finishes, accessories and hardware, you will get the customized look you have always imagined. We are committed to quality from the beginning to the end of your project and look forward to earning your business. We also offer Financing!
Angi Certified
2022 Super Service Award
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