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Matrix Home Solutions

4.6

(46) Verified Reviews

Founded 2009 •

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Licensing

No License Required for Trade
Bonded
Insured
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

Hours

Sunday
9:00 AM - 2:00 PM
Monday
9:00 AM - 8:00 PM
Tuesday
9:00 AM - 8:00 PM
Wednesday
9:00 AM - 8:00 PM
Thursday
9:00 AM - 8:00 PM
Friday
9:00 AM - 8:00 PM
Saturday
9:00 AM - 8:00 PM

Company Contact

36082 Industrial Rd

Livonia, MI 48150

Happy Bathroom Customers

Happy Bathroom Customers

home remodeling2020
Happy bathroom customers

Description

Now Offering A COVID-19 Stimulus Program • $0 down • Up to $2,000 in immediate cash rebates • 12 months no payment, no interest program that rolls into a low payment, low interest plan as low as 2.99%! • Now offering VIRTUAL/REMOTE consultations We are a locally owned and operated basement finishing specialist servicing both Southeast Michigan (Detroit/Ann Arbor) and the Chicagoland area. Our focus is providing clients with a clear, upfront vision of expectations through a design/build approach. Our FREE design service provides potential customers with a collaborative consultation geared towards budget, wants, needs and lifestyle. Aside from providing great ideas, Matrix will furnish at NO COST a 3D rendering and detailed line-by-line proposal that is guaranteed for 1 year. Matrix Basement Systems is a "ONE STOP SHOP" for basement finishing and by virtue of our unique, customer-focused process, we have became one of the Nation's largest home remodeling companies. Our #1 goal is customer satisfaction and providing a great working experience throughout the construction process. Finishing your basement has never been easier! Call today for a free, no obligation design consultation!...

Verified Reviews

4.6

(46) Verified Reviews

Ratings Distribution

5

34

4

2

3

2

2

2

1

6

Rating Details

Price

4.6

Professionalism

4.7

Punctuality

4.6

Quality

4.7

Responsiveness

4.6
Read reviews by category
basement remodeling (39)bathtub refinishing (6)lighting (5)electrician (5)drywall (5)home remodeling (3)
Showing 1-10 of 46 reviews
2.0

06/13/2021

They are very good at communicating in an effort to set up appointments and give you their presentation. We were discussing a master bath remodel and during the discussion they candidly admitted it was probably in my best interests to have them focus on replacing the shower alcove. It is a very normal 32 x 48 shower with three walls and a glass door. The purpose of this review is not to complain a...

DESCRIPTION OF WORK
Shower enclosure

CATEGORY bathtub refinishing

COST $16,875

WORK COMPLETED ON 06/13/2021

1.0

02/01/2021

Scheduled a quote.... cancelled 30 min prior. Rescheduled again.... cancelled 30 min prior. Same excuse both times. Decided to reschedule just to see what would happen.... and they were a no-show. Expected it. Would never give my hard earned money to a company that strings you along!

DESCRIPTION OF WORK
Bathroom remodel

CATEGORY bathtub refinishing

WORK COMPLETED ON 02/01/2021

5.0

01/12/2021

Matrix Basement Solutions paired my husband and me with a skillful field foreman named Contonio (Rico) Hill. Rico provided excellent service. He made sure Matrix Basements met all of our needs with exceeding expectations. From start to finish, if we asked any questions during the way, Rico provided detailed answers and made sure our understanding was clear. As first-time homeowners, our experience...

DESCRIPTION OF WORK
Complete Basement

CATEGORY bathtub refinishing,basement remodeling

COST $45,000

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 01/12/2021

5.0

12/15/2020

After searching Angieslist, I reached out to Matrix for a quote. I ultimately hired Matrix and the everything went as planned. Very responsive to my needs and we love the finished project. Matrix did a complete staircase rebuild that is stunning. Steve Trevino was the project lead and he did a great job of communicating details and timing. The company uses the buildertrend app which helped with sc...

DESCRIPTION OF WORK
Basement remodel

CATEGORY drywall,electrician,lighting,basement remodeling

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 12/11/2020

Images

Photo for Matrix Home Solutions - 36082 Industrial Rd, Livonia, MI - 39087197

+5 More

1.0

11/17/2020

Terrible. Very difficult to deal with. No-show for appointments because my spouse could not be there. I'm retired and she is a school teacher. I'm available but with all that is expected of teachers in these times, she just is not available for an initial appointment. I don't know if it is because I am a retiree or because my wife is an essential worker, but this company makes us feel very uncomfo...

DESCRIPTION OF WORK
Couldn't get a quote.

CATEGORY bathtub refinishing

WORK COMPLETED ON 11/17/2020

2.0

10/10/2020

They called me about 6 times in one day. I finally answered because they were calling me at 9 at night. They found me on Angie’s list. They made an appointment to come by. They canceled within 2 hours of the appointment. I didn’t call them back to reschedule. I got a bad vibe!

DESCRIPTION OF WORK
Remodeling bathroom

CATEGORY bathtub refinishing,home remodeling

WORK COMPLETED ON 10/10/2020

1.0

09/13/2020

They never showed up. They cancelled within an hour of the appointment, twice!

DESCRIPTION OF WORK
Finish basement and fence in the back yard.

CATEGORY remodeling

COST $20,000

WORK COMPLETED ON 09/12/2020

1.0

09/05/2020

I had an appointment set up for them to come out an give us a quote on 8/31/20 they texted me 25min before schedule to cancel the appt. I rescheduled for today 9/5/20 and once again recieve a text message 30 min before schedule to cancel our appointment once again. I called them to tell them I am very upset and they try offering me just 500.00 off of our quote. Sorry but they will not get the job.

DESCRIPTION OF WORK
Complete masterbath remodel

CATEGORY bathtub refinishing,home remodeling

COST $25,000

WORK COMPLETED ON 09/05/2020

3.0

07/02/2020

Requested a Quote, set up an appointment time. They changed my appointment date without notice and couldn't accommodate me for a week. I had worked around to make time for this appointment. Really Bad Business ethics.

DESCRIPTION OF WORK
Basement Remodel

CATEGORY basement remodeling

WORK COMPLETED ON 07/02/2020

5.0

08/23/2019

Matrix Basement Systems finished our basement in Macomb, MI over the last 8 weeks or so. We have been very happy watching the transformation take place. What was once a dirty storage area with concrete walls is now a brand new living space, complete with a full bathroom, full kitchen/dining area, game room and theatre. We always felt very comfortable having Matrix and their teams working on our ba...

DESCRIPTION OF WORK
Complete Basement Remodel

CATEGORY basement remodeling

COST $60,000

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 08/22/2019

Services Offered

Basement finishing, basement remodeling, basement kitchen and bathroom remodeling.

Services Not Offered

Excavation work, water remediation/repair, foundation cracks.

General Information
Free Estimates
Yes
Payment Options
Visa, MasterCard, American Express, Discover, Check
Emergency Service
No
Warranties
Yes