Molly Maid of Lansing

Description of Work: Apartment cleaning

Description of Work: This was to clean out a house to be sold. My personal effects had already been moved. When I booked the time, I made a point of saying that one floor needed to be scrubbed. When they got there, they acted like that was asking too much. One person reluctantly started. She was asked to use water only. She sprayed something without my permission. It did not work. Also, they sent three people, so I could not possibly keep up with them going in different directions. Everything was a problem: they argued about who would go up to clean the higher cabinets, and about the ones under the counter. Nobody would do a thing in the basement. Basically, I paid $70/hr to have the place dusted and vacuumed/mopped.

Description of Work: I asked for "deep" housecleaning. They barely touched the surfaces. I asked that they vacuum under the sofa and chairs, and it wasn't done. The chandelier in my guest bathroom was broken. Their response was go get it fixed and they would reduce the amount of my next housecleaning. I will never allow them into my house again. Way overpriced for the quality of cleaning I received.

Description of Work: They came to clean our house, e.g. dusting, vacuuming, etc.

Description of Work: The date shown is the last date I had their "service". I had Molly Maid come to the house several times to clean. I finally fired them because of the following issues: 1. Items not being dusted....there were several items, when moved, that had thick layers of dust on them. 2. The exit back door floor was not being cleaned. 3. Usually when I called the office phone number I would get a recording. I would leave a detailed message but I would not receive a call back...I usually had to call them again a few days later until someone answered. 4. I never knew when they would arrive. They blamed my mother for not letting them in, but that wasn't so...anytime they came she would call me to verify they should clean. I would never receive a call from the office (about why they didn't show up) either.