JAQUA REALTORS

Kimberly Bowers-Dow was our agent. We were first time home-sellers, with the added complication of having to move immediately for my husband's job transfer, literally as the house would go on the market. My best friend's dad growing up was a realtor, so I already knew how important having a good realtor is--I'd heard some horror stories from him about clients who'd been left in a lurch or badly treated before going to him, and we knew with our situation it would be difficult to remediate anything from hundreds of miles away if we regretted our choice--so we went with Kim, due to her experience and positive reviews. Kim was the epitome of professional; always on time, constantly kept us in the loop via text and phone call, emailing us necessary documents and in general making everything as easy on our part as possible. The fee seemed like a lot--but then not, when we realized how much the house was worth, how much it would sell for, and in retrospect, how much extra above-and-beyond work Kim did for us. I would have happily paid more, to be honest, if we'd known how much trouble she'd be put through on our behalf. If you don't understand much about selling/buying or real estate, she is excellent about explaining the processes and options in plain English, making sure you feel comfortable with every decision along the way. We never felt pushed, but rather that she explained our options, gave pros and cons for each so we understood the benefits and potential drawbacks, and supported whatever our decision was. She was going on vacation at one point, but made sure another agent was in place to show the house and keep us updated. Her advice on the market and pricing were invaluable: we ended up getting what we wanted (which is in part due to market demand of course, not just our wishes) and were forewarned by her good advice when the appraiser insisted on a few repairs (due to the type of loan the buyer was getting, an FHA). She handled getting different bids, since we were across the country, and arranged for the payment to be payed out from the closing, so we didn't have to cut separate checks.The repairs included lead-abatement painting, which can be pricy, and she did a great job finding the most reasonable offer. She also arranged to be there to let workmen have access during repairs and make sure projects were completed and no materials or mess left behind. We did have an issue with that at one point that could have affected our appraisal, but Kim caught it and alerted us so that we could call the company (Lowe's) and complain and get it taken care of in time. Kim was detail oriented, and went above and beyond in our opinion. There were many things like that we hadn't expected a real estate agent to be willing or eager to help with--we weren't sure it was in the job description! But she happily and effectively took charge and we are incredibly grateful to have had such an experienced and motivated agent. We had a wonderful experience and are sad that since we moved across the country we won't be able to use Kim to find a house here!

.Kim did a great job for us. She's very knowledgeable about the realty market, home design and marketing. She was always prompt in communicating with us by e-mail, cell phone or text. She made suggestions on the things we needed to do to bring the house onto the market and did an open house.for us. Jaqua Realty took excellent photos of the house and put them on line and made it easy for people to view our home. When it came time to buy a new house Kim helped us by selecting many listings that fit our criteria and guided us through the ones we wanted to see. Kim deals well with people in a professional manner and gets things done in a courteous way.. Kim walked us through the loan portion of buying our new house and had answers for us whenever we needed help understanding the process. We felt secure in knowing Kim was there with her experience and knowledge. A month after our closing I had a question and Kim got back to me immediately with a detailed explanation. She takes continuing education classes to keep up with current changes.and shared that information with us.

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Were used as relocation services. They were hired to find us a home to rent and to get to know Kakamazoo. I learned nothing and ended up having to find a place on my own, online. Dennis was nice but not at all knowledgeable.

As a first-time home buyer, I needed a buyer's agent who could guide me through the process, answer all of my questions, and help me understand buying strategy, competitive market analysis, offer strategies, and so on. Kim was so wonderful to work with. She is so knowledgeable and helpful, but not pushy. She respected my choices and opinions, and after a few showings, anticipated what I would want to know and came prepared with info. As we looked at house after house, even though I was buying a house on the lower end, she was responsive, answering my emails and calls promptly, and working hard to schedule appointments promptly. I would highly recommend Kim Bowers-Dow, and will definitely call her when I am ready to sell my house and buy another in the Kalamazoo County, or surrounding area.

It did not sell but we did lease it and they are currently managing the property. My Realtor is Dawn Spencer and she is exceptionally professional and has great communication.

Kim was amazing........she was very skilled ,knowledgable and professional..In the business of buying homes and working with difficult people she does an outstanding job. I know she puts in tons of hours...If you are buying a house there is no better real estate person out there.She knew exactly how to get things done and was very very knowledgeable and professinal.