Professional Overhead Door

Called in the a.m. and he was kind enough to come that night at 7:30. He got the door working temporarily using a spring from the back door.Said he'd order new spring and should be here following Mon. Didn't hear fromhim all that week and called him the following week. The spring was in and he was surprised that it was 2 weeks already. Said he 'd come that day but didn't show or call. Showed up the next day to fix the spring and put guard wires on both doors "so if the springs broke they wouldn't fly across the garage." The one that did break didnt fly across the garage so I don't know if that was necessary.well the door works and replaced switch is good but one of the wires came loose and was hanging down. I called him on Tues.a.m. and he said he'd come that afternoon but it's now Thurs. p.m. and he hasn't called or shown up. I really wonder if this was the best company to call. Feel the price was to high for the service but have know idea the cost of the springs. I have a real ptoblem with being told " I be there this afternoon " and then no show and no call. Being personable to customers is nice but doing a professional job is the most important thing to me.

Revised Review - Joe Kamps called
after being notified about my original review and debated with me for quite
some time about my review. He agreed to refund me the overcharge
that I was never originally informed about. Then he called again today
stating that if I did not revise my review he would be forced to respond
to it. So I changed the price from a C
to a B and the overall score from a C to a B. I also did some
modifications to my below critique.



Joe Kamps is very personable. He provided a very fair estimate for the
work being done and products being used. He is also very knowledgeable. It
took him 4 weeks past when he stated he would replace my garage door to
actually get him here. I asked him at our initial meeting, by telephone
before he started the job, and by email if there were any additional costs
beyond what he originally gave me. He stated no. So he was asked this
question three times about any extra costs. The day he was here to install
my door and replace the chain on my garage door opener he noted there was an
additional charge of $50 because the spring was a heavy-duty one. I noted
that this was never mentioned and I didn’t ask for a heavy-duty spring.
He noted that he did not give customers a choice they had to use this
spring. So this was an extra cost not anticipated. However, Mr.
Kamps read my review and reimbursed me for this amount.



Mr. Kamps complained often about the lack of space in my two stall garage.
I realize his main business is commercial doors that offer much more
space to work but I did not feel complaining
was professional. Items attached to wall cannot be removed
for the convenience of the contractor. Because of this lack of space making
it take longer to install the door, I helped him 95% of the time he was
here even though I had items I needed to get done. But I wanted to make the job easier and go
quicker for him. I helped him remove the old door and put the new one up. I
also cleaned up the garage and helped him load his truck. He did not finish the job because he
received a call from a commercial client and left to go and service this
customer. So I had a new installed door but the opener was not
fixed. It then took almost another 3 weeks for him to return to
replace the chain. I also helped him replace the chain to cut down
on the time her was here. I noted to him that while we were replacing the
chain that I was fairly certain some of the wires were pulled loose during
the process. I asked him to make sure everything was in working
order before he left. He said it was and
left. However, when I went out to use the button on the wall, it no
longer worked, and the clicker only worked at very close range, which it had
never done before. I contacted him asking him to return to fix these
issues but I never heard from him. I had someone else look at the wires
on the opener and it turns out the wires were barely connected because they had
been pulled loose during his replacement of the chain. They just
needed to be stripped and reattached correctly and everything worked
again. It took less than 5 minutes to fix so the opener worked
correctly. So while the products he uses are very nice and he is
knowledgeable and personable, leaving the job unfinished to go to a commercial
client, complaining about the lack of space, and not making sure the
opener worked via all methods before he left were less than ideal situations. I
also had to ask for a receipt several times. He noted that he does not
usually provide receipts, which I found odd. While I would probably not
use him again due to our conversation after he read my original review and
communication issue, I would actually recommend him to others.