METRO-WEST APPRAISAL CO LLC

Two recent units sold with NO UPSTAIRS, not on a corner lot, etc? for more than our our condo was appraised for.We had another appraisal done and it is significantly higher. We did not discuss the Metro-West appraisal with them.I phoned to ask for them to look at it again and was told I had to deal with the mortgage company, not them. Mortgage company will not accept the other appraisal.My opinion is that since we are not a payment issue the mortgage company wanted a low appraisal as they saw no need to work with us on refinancing. I talked to the mortgage company to no avail.

The appraisal was ordered on 11/22 on a rush basis. David holster, the appraiser, did not go out until 5 days later. Our loan officer had to Call them 15 times to follow up that it was being done. When we finally got the appraisal it was missing basic critical Information necessary to close the loan. Having the mls number put on the documents took several more days. He also failed to indicate that the utilities were on and operational. This took more time to revise. As a result we missed our closing date. This in turn created a host of scheduling problems with our contractors and movers. One person not doing their job correctly set off a chain reactions of problems that was the most stressful situation I have ever been in. When I called their office to complain, the vp of quality control was rude, defensive and did not apologize. In turn he tried to put the blame elsewhere. This is the most unprofessional company I have dealt with and I would not recommend using them