VALUE CITY FURNITURE

I have a warranty on my furniture, when I filed a claim they told me the total set would be replaced in November. After much back & forth they then said only the couch. They said the other choice I picked for the other items were not covered although it was an option. They sent me to the store to get a replacement. The store charged me an additional $50 then ordered it. When I came to pick it up they gave me the wrong color. They have been claiming they will call me back as of last week but still no resolve. I called customer care and had to hold for 1 1/2 hrs then they said they can issue an %80 refund after they come get the wrong couch. I told them it wouldn’t be enough to purchase my replacement they then put me on hold to speak to a manager whom I have not spoken to yet. This has been the worst experience ever and I paid almost $300 for this warranty that they are not upholding. Please help!!!!

Nice store without the frills, oftentimes same merchandise as Art Van, but much cheaper.

THEY WERE NOT VERY RESPONSIVE. I HAD TO KEEP CALLING THEM TO GET THEM TO REPAIR MY FOOTSTOOL. ONCE THEY SHOWED UP, THEY DID AN EXCELLENT JOB. IF THEY WERE MORE RESPONSIVE I WOULD DEFINITELY USE THEM AGAIN.

WHEN THEY CLEANED MY FURNITURE, THEY DIDN'T GET ALL THE STAINS OUT. THERE WORK ETHICS WERE VERY POOR. I WOULD NEVER REFER THEM TO ANYONE. THEY WERE ALSO VERY SLOW WITH THE WORK THAT THEY DID.